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From negative feedback to actionable insights: a computational analysis of service robot adoption challenges in Chinese hotels Cover

From negative feedback to actionable insights: a computational analysis of service robot adoption challenges in Chinese hotels

Engineering Management in Production and Services
Volume 17 (2025): Issue 3 (September 2025)
By: Xiaocong Jiang and  Tianyang Luo  
Open Access
|Oct 2025
DOI: https://doi.org/10.2478/emj-2025-0017 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597
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Language: English
Page range: 1 - 26
Submitted on: Apr 27, 2025
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Accepted on: Jul 30, 2025
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Published on: Oct 8, 2025
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Latent Dirichlet allocation,
service robots,
hotel industry,
adoption barriers
Related subjects:
Business and economics,
Business management,
Industries,
Transportation, logistics, air traffic, shipping,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering

© 2025 Xiaocong Jiang, Tianyang Luo, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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