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Managing inter-departmental project delivery to enhance customer satisfaction Cover

Managing inter-departmental project delivery to enhance customer satisfaction

Engineering Management in Production and Services
Volume 13 (2021): Issue 4 (December 2021)
By: Sandiso Cosa,  Edoghogho Ogbeifun and  Jan-Harm C Pretorius  
Open Access
|Feb 2022

Authors

Sandiso Cosa

cosasandiso@gmail.com

University of Johannesburg, Republic of South Africa

Edoghogho Ogbeifun

University of Johannesburg, Republic of South Africa

Jan-Harm C Pretorius

University of Johannesburg, Republic of South Africa
DOI: https://doi.org/10.2478/emj-2021-0030 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597
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Language: English
Page range: 39 - 56
Submitted on: Aug 4, 2021
Accepted on: Nov 30, 2021
Published on: Feb 2, 2022
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
customer satisfaction,
delays,
infrastructure,
participants,
project execution team
Related subjects:
Business and economics,
Business management,
Industries,
Transportation, logistics, air traffic, shipping,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering

© 2022 Sandiso Cosa, Edoghogho Ogbeifun, Jan-Harm C Pretorius, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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