Are smart service manufacturing providers different in cooperation and innovation flexibility, in innovation performance and business performance from non-smart service manufacturing providers?

Do you provide smart services, such as remote monitoring, remote diagnostics, remote repair, and so on?		Shapiro–Wilk test
		Statistic	df	Sig.
External cooperation flexibility with customers	Yes	.790	51	.000
External cooperation flexibility with customers	No	.868	61	.000
External cooperation flexibility with suppliers	Yes	.946	51	.021
External cooperation flexibility with suppliers	No	.952	61	.017
Internal cooperation flexibility	Yes	.842	51	.000
Internal cooperation flexibility	No	.930	61	.002
Innovation flexibility related to the product	Yes	.923	51	.003
Innovation flexibility related to the product	No	.942	61	.006
Innovation flexibility related to accompanying services	Yes	.916	51	.001
Innovation flexibility related to accompanying services	No	.968	61	.117
Innovation performance	Yes	.964	51	.129
Innovation performance	No	.969	61	.122
Business performance	Yes	.918	51	.002
Business performance	No	.940	61	.005

Verification of extreme and remote observations

Tab. 2

Results of the Test of Normality after the removal of extreme values

Do you provide smart services, such as remote monitoring, remote diagnostics, remote repair, and so on?		Shapiro–Wilk test
		Statistic	df.	Sig.
Internal cooperation flexibility	Yes	.956	49	.063
Internal cooperation flexibility	No	.930	61	.002

[i] Source: elaborated by the author based on obtained data.

Tab. 3

Average ranking of areas

Do you provide smart services, such as remote monitoring, remote diagnostics, remote repair, and so on?		N	Mean Rank
External cooperation flexibility with customers	Yes	51	62.05
	No	61	51.86
	Total	112
External cooperation flexibility with suppliers	Yes	51	61.02
	No	61	52.72
	Total	112
Internal cooperation flexibility	Yes	51	67.40
	No	61	47.39
	Total	112
Innovation flexibility related to the product	Yes	51	67.91
	No	61	46.96
	Total	112
Innovation flexibility related to accompanying services	Yes	51	68.24
	No	61	46.69
	Total	112
Business performance	Yes	51	65.81
	No	61	48.71
	Total	112

Tab. 4

Mann–Whitney U test results (Grouping Variable: Do you provide smart services, such as remote monitoring, remote diagnostics, remote repair, and so on?)

	External cooperation flexibility with customers	External cooperation flexibility with suppliers	Internal cooperation flexibility	Innovation flexibility related to the product	Innovation flexibility related to accompanying services	Business performance
Mann–Whitney U Test	1272.500	1325.000	999.500	973.500	957.000	1080.500
Asymp. Sig. (2-tailed)	.095	.177	.001	.001	.000	.005

Tab. 5

Descriptive statistics of innovation performance according to smart service provision (Grouping Variable: Yes, No)

Do you provide smart services, such as remote monitoring, remote diagnostics, remote repair, and so on?		N	Mean	Std. Deviation
Innovation Performance	Yes	51	3.3490	.64105
Innovation Performance	No	61	3.1705	.75880

Tab. 6

Results of two-sample t-test (Grouping Variable: Yes, No)

	Levene's Test for Equality of Variances		t-test for Equality of Means
	F	Sig.	t	df	Sig. (2-tailed)	Mean Difference	Std. Error Difference
Innovation Performance Equal variances assumed	.522	.472	1.330	110	.186	.17853	.13428

References

Authors

Metrics

Articles in this issue

DOI: https://doi.org/10.2478/emj-2020-0031 | Journal eISSN: 2543-912X (formerly 2300-0813) | Journal ISSN: 2543-6597

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Language: English

Page range: 105 - 116

Submitted on: Jul 15, 2020

Accepted on: Dec 5, 2020

Published on: Dec 31, 2020

Published by: Bialystok University of Technology

In partnership with: Paradigm Publishing Services

Keywords:

smart services,

cooperation flexibility,

innovation flexibility,

innovation performance,

business performance,

manufacturing companies

Related subjects:

Business and economics,

Business management,

Industries,

Transportation, logistics, air traffic, shipping,

Engineering,

Mechanical engineering,

Production technology,

Process engineering and industrial engineering

© 2020 Lucie Kaňovská, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Volume 12 (2020): Issue 4 (December 2020)

Are smart service manufacturing providers different in cooperation and innovation flexibility, in innovation performance and business performance from non-smart service manufacturing providers?

Figures & Tables

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Fig. 2

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Tab. 6

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