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Servitization of public service processes with a simulation modelling approach Cover

Servitization of public service processes with a simulation modelling approach

Engineering Management in Production and Services
Volume 12 (2020): Issue 3 (September 2020)
By:  and    
Open Access
|Oct 2020
Figures & tables

Figures & Tables

Fig. 1

Process steps of the contacting procedure

Fig. 2

Simulation model of the contacting procedure according to regulations

Fig. 3

Case categories and numbers defined

Fig. 4

Simulation model of the contacting procedure with the detailed posting process

Contacting procedure with patchwork families used at the Guardianship Office of Győr-Moson-Sopron County in 2017

Sub-numberPatchwork families
133M7
112M13
109M1
95M5
81M2
58M6
48M4
37M8
28M3
14M9
11M11
10M12
6M14
6M16
5M15
2M10

Contacting procedure of the Guardianship Office of Győr-Moson-Sopron County in 2017

Main numberSub-number 1–10Sub-number 11–30Sub-number 31–50Sub-number 51–100Sub-number above 100
15311227842
DOI: https://doi.org/10.2478/emj-2020-0023 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597
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Language: English
Page range: 116 - 131
Submitted on: Feb 26, 2020
Accepted on: Sep 1, 2020
Published on: Oct 15, 2020
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
co-production,
digitalisation,
discrete-event simulation,
public service processes,
servitization
Related subjects:
Business and economics,
Business management,
Industries,
Transportation, logistics, air traffic, shipping,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering

© 2020 László Buics, Boglárka Eisingerné Balassa, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Volume 12 (2020): Issue 3 (September 2020)
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