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Servitization of public service processes with a simulation modelling approach Cover

Servitization of public service processes with a simulation modelling approach

Engineering Management in Production and Services
Volume 12 (2020): Issue 3 (September 2020)
By: László Buics and  Boglárka Eisingerné Balassa  
Open Access
|Oct 2020

Figures & Tables

Fig. 1

Process steps of the contacting procedure
Process steps of the contacting procedure

Fig. 2

Simulation model of the contacting procedure according to regulations
Simulation model of the contacting procedure according to regulations

Fig. 3

Case categories and numbers defined
Case categories and numbers defined

Fig. 4

Simulation model of the contacting procedure with the detailed posting process
Simulation model of the contacting procedure with the detailed posting process

Contacting procedure with patchwork families used at the Guardianship Office of Győr-Moson-Sopron County in 2017

Sub-numberPatchwork families
133M7
112M13
109M1
95M5
81M2
58M6
48M4
37M8
28M3
14M9
11M11
10M12
6M14
6M16
5M15
2M10

Contacting procedure of the Guardianship Office of Győr-Moson-Sopron County in 2017

Main numberSub-number 1–10Sub-number 11–30Sub-number 31–50Sub-number 51–100Sub-number above 100
15311227842
DOI: https://doi.org/10.2478/emj-2020-0023 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597
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Language: English
Page range: 116 - 131
Submitted on: Feb 26, 2020
|
Accepted on: Sep 1, 2020
|
Published on: Oct 15, 2020
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
co-production,
digitalisation,
discrete-event simulation,
public service processes,
servitization
Related subjects:
Business and economics,
Business management,
Industries,
Transportation, logistics, air traffic, shipping,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering

© 2020 László Buics, Boglárka Eisingerné Balassa, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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