Fig. 1

Fig. 2

Major project performance criteria summarised from following the reviewed literature
| R | C | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| T | C | Q | H | E | P | R | H | C | |
| Ramlee et al. (2016) | √ | √ | √ | √ | √ | √ | |||
| Takim and Akintoye (2002) | √ | √ | √ | ||||||
| Koelmans (2004) | √ | √ | √ | √ | √ | √ | √ | ||
| Gunathilaka et al. (2013) | √ | √ | √ | √ | √ | ||||
| Frefer et al. (2018) | √ | √ | √ | √ | √ | √ | √ | ||
| Homthong and Moungnoi (2016) | √ | √ | √ | √ | √ | √ | √ | √ | √ |
| Enshassi et al. (2009) | √ | √ | √ | √ | √ | √ | √ | √ | |
Analysis of respondent demographics
| B | F | P |
|---|---|---|
| Professional Background of a Respondent | ||
| Architect | 18 | 20.7 |
| Quantity Surveyor | 16 | 18.4 |
| Builder | 27 | 31.0 |
| Civil Engineer | 22 | 25.3 |
| Mechanical Engineer | 1 | 1.1 |
| Electrical Engineer | 1 | 1.1 |
| Others | 2 | 2.3 |
| Total | 87 | 100.0 |
| Highest Academic Qualification Attained | ||
| HND | 40 | 46.0 |
| B.Sc./B.Tech. | 28 | 32.2 |
| PGD | 1 | 1.1 |
| M.SC | 18 | 20.7 |
| Total | 87 | 100.0 |
| Years of Working Experience in Construction | ||
| Less than 5 years | 16 | 18.4 |
| 5 – 10 years | 36 | 41.4 |
| 11 – 15 years | 20 | 23.0 |
| 16 – 20 years | 10 | 11.5 |
| 21 – 25 years | 3 | 3.4 |
| 26 – 30 years | 1 | 1.1 |
| 31 years and above | 1 | 1.1 |
| Total | 87 | 100.0 |
| Type of Building | ||
| Commercial | 33 | 37.9 |
| Residential | 39 | 44.8 |
| Religion | 4 | 4.6 |
| Office | 9 | 10.3 |
| Others | 2 | 2.3 |
| Total | 87 | 100.0 |
Kruskal-Wallis test for critical success factors
| C | M | R | M | C | DF | A |
|---|---|---|---|---|---|---|
| Time Factors | ||||||
| Adequate experience of project participants | 3.86 | Clients | 48.11 | 4.451 | 2 | 0.108 |
| Consultants | 35.93 | |||||
| Contractors | 47.34 | |||||
| Effective site management and supervision | 4.02 | Clients | 46.67 | 3.842 | 2 | 0.146 |
| Consultants | 36.61 | |||||
| Contractors | 47.73 | |||||
| Realistic obligation/clear objectives | 3.69 | Clients | 51.30 | 6.709 | 2 | 0.035 |
| Consultants | 34.48 | |||||
| Contractors | 46.41 | |||||
| Adequacy of communication and coordination among parties | 4.06 | Clients | 49.96 | 3.196 | 2 | 0.202 |
| Consultants | 40.93 | |||||
| Contractors | 42.54 | |||||
| Rapid decision making | 3.91 | Clients | 59.80 | 5.123 | 2 | 0.077 |
| Consultants | 30.11 | |||||
| Contractors | 44.31 | |||||
| Cost Factors | ||||||
| Frequent progress meetings | 3.67 | Clients | 49.65 | 2.688 | 2 | 0.261 |
| Consultants | 45.37 | |||||
| Contractors | 39.49 | |||||
| Availability of resources | 3.94 | Clients | 47.02 | 2.612 | 2 | 0.271 |
| Consultants | 37.80 | |||||
| Contractors | 46.65 | |||||
| Adequacy of raw materials and equipment | 4.02 | Clients | 47.17 | 3.880 | 2 | 0.144 |
| Consultants | 36.50 | |||||
| Contractors | 47.50 | |||||
| Eliminating waste | 3.97 | Clients | 50.30 | 5.559 | 2 | 0.062 |
| Consultants | 35.59 | |||||
| Contractors | 46.22 | |||||
| Effective contract administration and management | 3.76 | Clients | 55.17 | 11.470 | 2 | 0.003 |
| Consultants | 32.63 | |||||
| Contractors | 45.35 | |||||
| Quality Factors | ||||||
| Effective quality assurance system in an organisation | 3.84 | Clients | 56.83 | 9.920 | 2 | 0.007 |
| Consultants | 35.76 | |||||
| Contractors | 42.04 | |||||
| Effective monitoring and feedback by project participants | 3.82 | Clients | 45.63 | 5.984 | 2 | 0.050 |
| Consultants | 35.04 | |||||
| Contractors | 49.53 | |||||
| Availability of a competent team | 3.99 | Clients | 47.78 | 5.668 | 2 | 0.059 |
| Consultants | 35.11 | |||||
| Contractors | 48.14 | |||||
| Quality of equipment and raw materials | 3.91 | Clients | 47.35 | 0.698 | 2 | 0.705 |
| Consultants | 41.98 | |||||
| Contractors | 43.39 | |||||
| Effective corporation among project parties | 3.78 | Clients | 48.09 | 5.133 | 2 | 0.077 |
| Consultants | 35.41 | |||||
| Contractors | 47.73 | |||||
| Health and Safety Factors | ||||||
| Implementation of the safety management system | 3.60 | Clients | 49.80 | 3.167 | 2 | 0.205 |
| Consultants | 37.78 | |||||
| Contractors | 44.93 | |||||
| Provision and delivery of appropriate safety training | 3.54 | Clients | 48.63 | 4.864 | 2 | 0.088 |
| Consultants | 35.65 | |||||
| Contractors | 47.22 | |||||
| Adequate number of site safety representatives | 3.38 | Clients | 51.13 | 2.702 | 2 | 0.259 |
| Consultants | 41.76 | |||||
| Contractors | 41.20 | |||||
| Involvement in the safety awareness of project participants | 3.46 | Clients | 56.96 | 11.739 | 2 | 0.003 |
| Consultants | 33.69 | |||||
| Contractors | 43.47 | |||||
| Conducting regular safety meeting or toolbox talks on site | 3.44 | Clients | 47.24 | 4.462 | 2 | 0.107 |
| Consultants | 35.83 | |||||
| Contractors | 47.95 | |||||
| Environment Factors | ||||||
| Regular maintenance of equipment for the project | 3.84 | Clients | 50.48 | 3.953 | 2 | 0.139 |
| Consultants | 37.26 | |||||
| Contractors | 44.89 | |||||
| Sufficient provision of environmental management training | 3.45 | Clients | 55.61 | 8.115 | 2 | 0.017 |
| Consultants | 36.87 | |||||
| Contractors | 41.99 | |||||
| The use of up-to-date technology | 3.63 | Clients | 59.20 | 12.658 | 2 | 0.002 |
| Consultants | 37.15 | |||||
| Contractors | 39.55 | |||||
| Use of environmentally friendly equipment | 3.76 | Clients | 49.30 | 12.193 | 2 | 0.002 |
| Consultants | 30.59 | |||||
| Contractors | 50.49 | |||||
| Proper environmental site planning | 3.75 | Clients | 50.85 | 2.610 | 2 | 0.271 |
| Consultants | 41.28 | |||||
| Contractors | 41.73 | |||||
| Productivity Factors | ||||||
| Availability of skilled workers | 3.94 | Clients | 56.04 | 8.806 | 2 | 0.012 |
| Consultants | 41.06 | |||||
| Contractors | 38.66 | |||||
| Clear and timely inspection | 4.07 | Clients | 52.15 | 4.161 | 2 | 0.125 |
| Consultants | 41.70 | |||||
| Contractors | 40.61 | |||||
| Effective change order management | 3.79 | Clients | 52.35 | 5.859 | 2 | 0.053 |
| Consultants | 36.44 | |||||
| Contractors | 44.32 | |||||
| The efficiency of tools and equipment | 3.94 | Clients | 45.87 | 10.439 | 2 | 0.053 |
| Consultants | 32.09 | |||||
| Contractors | 51.53 | |||||
| Availability of financial motivation system | 3.80 | Clients | 46.26 | 3.077 | 2 | 0.215 |
| Consultants | 37.41 | |||||
| Contractors | 47.41 | |||||
| Risk Management Factors | ||||||
| Effective control of third-party delays | 3.62 | Clients | 51.48 | 10.083 | 2 | 0.006 |
| Consultants | 32.00 | |||||
| Contractors | 48.11 | |||||
| Absence of defective materials | 3.79 | Clients | 51.02 | 11.170 | 2 | 0.004 |
| Consultants | 31.11 | |||||
| Contractors | 49.04 | |||||
| Availability of funds as planned throughout the project duration | 3.95 | Clients | 52.59 | 13.070 | 2 | 0.001 |
| Consultants | 30.33 | |||||
| Contractors | 48.64 | |||||
| Implementation of an effective site safety management programme | 3.86 | Clients | 45.52 | 3.184 | 2 | 0.204 |
| Consultants | 37.37 | |||||
| Contractors | 47.89 | |||||
| Adequacy of risk management techniques | 3.60 | Clients | 45.07 | 0.664 | 2 | 0.718 |
| Consultants | 40.93 | |||||
| Contractors | 45.58 | |||||
| Human Resource Factors | ||||||
| Availability of skilled personnel | 3.90 | Clients | 43.67 | 0.203 | 2 | 0.904 |
| Consultants | 42.57 | |||||
| Contractors | 45.24 | |||||
| Adequacy of skill training and development for all employees | 3.71 | Clients | 53.20 | 4.785 | 2 | 0.091 |
| Consultants | 39.15 | |||||
| Contractors | 41.82 | |||||
| Effective monitoring and feedback | 3.84 | Clients | 48.33 | 3.323 | 2 | 0.190 |
| Consultants | 37.28 | |||||
| Contractors | 46.22 | |||||
| Spirit of cooperation among project team members | 3.75 | Clients | 42.63 | 2.518 | 2 | 0.284 |
| Consultants | 39.02 | |||||
| Contractors | 48.49 | |||||
| Availability of internal promotion | 3.69 | Clients | 54.76 | 6.458 | 2 | 0.040 |
| Consultants | 38.52 | |||||
| Contractors | 41.31 | |||||
| Client Satisfaction Factors | ||||||
| The durability of the completed work | 4.10 | Clients | 47.96 | 8.037 | 2 | 0.018 |
| Consultants | 33.37 | |||||
| Contractors | 49.30 | |||||
| Aesthetic of the completed work | 4.13 | Clients | 46.17 | 5.416 | 2 | 0.067 |
| Consultants | 35.37 | |||||
| Contractors | 48.95 | |||||
| Timeliness of service | 4.00 | Clients | 41.50 | 8.122 | 2 | 0.017 |
| Consultants | 35.30 | |||||
| Contractors | 51.91 | |||||
| Efficient functionality of product/service | 3.91 | Clients | 52.61 | 7.451 | 2 | 0.024 |
| Consultants | 34.37 | |||||
| Contractors | 45.68 | |||||
| The professionalism of project team services | 4.10 | Clients | 52.89 | 8.113 | 2 | 0.017 |
| Consultants | 34.11 | |||||
| Contractors | 45.69 | |||||
Test statistics for Kendall's coefficient of concordance
| Number (N) | 87 |
| Kendall's (Wa) | 0.277 |
| Chi-Square | 1733.397 |
| Degrees of Freedom (DF) | 72 |
| Significance Level (Asymp. Sig.) | 0.000 |
BPM implementation framework
| P | W | T | W | D | |
|---|---|---|---|---|---|
| Design process | Buildability and maintainability analysis |
| design team, builder, contractor, project manager and client | design that facilitates the ease of construction and maintenance; or simply design a building that is production-friendly | solutions regarding the production information |
| Planning process | Construction planning |
| contractor, builder, project manager, and client | site prepared and ready for actual construction activities | readiness for the execution of the building project |
| Production process | Managing site production process |
| contractor, builder, project manager, and client | completed building | alternatives in the case the production or operations cannot proceed as planned |
| Completion |
| design team, contractor, builder, project manager, and client | completed building, which, in the case of acceptance, is handed over to the client | acceptance of the quality of the building works carried out by the project team |
Questionnaire responses
| S/NO | R | D | R | R |
|---|---|---|---|---|
| 1 | Clients | 31 | 23 | 74.2 |
| 2 | Consultants | 34 | 27 | 79.4 |
| 3 | Contractors | 49 | 37 | 75.5 |
| 4 | Total | 114 | 87 | 76.3 |
Kruskal-Wallis test for building production information, production management documents and project management techniques/tools
| V | M | R | M | C | DF | A |
|---|---|---|---|---|---|---|
| Factors for Building Production Information | ||||||
| Architectural drawing | 3.80 | Clients | 44.80 | 0.314 | 2 | 0.855 |
| Consultants | 41.85 | |||||
| Contractors | 45.07 | |||||
| Structural drawing | 3.71 | Clients | 45.50 | 1.138 | 2 | 0.566 |
| Consultants | 39.87 | |||||
| Contractors | 46.08 | |||||
| Mechanical drawing | 3.22 | Clients | 45.52 | 0.130 | 2 | 0.937 |
| Consultants | 43.80 | |||||
| Contractors | 43.20 | |||||
| Electrical drawing | 3.32 | Clients | 47.48 | 1.169 | 2 | 0.558 |
| Consultants | 40.11 | |||||
| Contractors | 44.68 | |||||
| Other special drawing | 2.90 | Clients | 50.48 | 2.529 | 2 | 0.282 |
| Consultants | 39.57 | |||||
| Contractors | 43.20 | |||||
| Specification document | 3.59 | Clients | 47.52 | 2.534 | 0.282 | |
| Consultants | 37.81 | |||||
| Contractors | 46.32 | |||||
| Factors for Production Management Documents | ||||||
| Construction programme document | 3.57 | Clients | 42.46 | 0.378 | 2 | 0.828 |
| Consultants | 42.80 | |||||
| Contractors | 45.84 | |||||
| Construction methodology document | 3.16 | Clients | 39.61 | 1.043 | 2 | 0.594 |
| Consultants | 46.06 | |||||
| Contractors | 45.23 | |||||
| Project health and safety plan document | 2.84 | Clients | 47.85 | 0.810 | 2 | 0.667 |
| Consultants | 43.28 | |||||
| Contractors | 42.18 | |||||
| Project quality management plan document | 2.90 | Clients | 44.61 | 3.028 | 2 | 0.220 |
| Consultants | 49.98 | |||||
| Contractors | 39.26 | |||||
| Early warning system chart document | 2.21 | Clients | 35.63 | 5.381 | 2 | 0.059 |
| Consultants | 51.59 | |||||
| Contractors | 43.66 | |||||
| Information requirement schedule document | 2.21 | Clients | 35.67 | 5.673 | 2 | 0.059 |
| Consultants | 51.78 | |||||
| Contractors | 43.50 | |||||
| Factors for Project Management Techniques/Tools | ||||||
| Project in controlled environments (PRINCE/PRINCE2) | 1.40 | Clients | 39.41 | 4.254 | 2 | 0.119 |
| Consultants | 48.81 | |||||
| Contractors | 49.51 | |||||
| In-house project management methods | 2.41 | Clients | 36.85 | 3.986 | 2 | 0.136 |
| Consultants | 42.54 | |||||
| Contractors | 49.51 | |||||
| Cost-benefit analysis (CBA) | 2.11 | Clients | 38.57 | 1.737 | 2 | 0.420 |
| Consultants | 47.33 | |||||
| Contractors | 44.95 | |||||
| Decision analysis (DA) | 2.24 | Clients | 30.48 | 13.342 | 2 | 0.001 |
| Consultants | 42.19 | |||||
| Contractors | 53.73 | |||||
| Buildability and maintainability analysis | 2.55 | Clients | 34.48 | 5.951 | 2 | 0.051 |
| Consultants | 43.50 | |||||
| Contractors | 50.28 | |||||
| In-house decision-making techniques | 2.72 | Clients | 35.63 | 4.692 | 2 | 0.096 |
| Consultants | 43.48 | |||||
| Contractors | 49.58 | |||||
| Programme evaluation & review technique | 2.82 | Clients | 37.28 | 6.226 | 2 | 0.044 |
| Consultants | 39.52 | |||||
| Contractors | 51.45 | |||||
| Project sensitivity analysis | 2.68 | Clients | 38.85 | 3.330 | 2 | 0.189 |
| Consultants | 40.91 | |||||
| Contractors | 49.46 | |||||
| Graphical evaluation & review technique | 2.52 | Clients | 42.24 | 0.612 | 2 | 0.736 |
| Consultants | 42.26 | |||||
| Contractors | 46.36 | |||||
| Line of balance | 2.54 | Clients | 46.85 | 0.793 | 2 | 0.673 |
| Consultants | 40.81 | |||||
| Contractors | 44.55 | |||||
| Critical path method (CPM) | 2.85 | Clients | 50.41 | 2.174 | 2 | 0.337 |
| Consultants | 41.65 | |||||
| Contractors | 41.73 | |||||
| Work breakdown structure (WBS) | 3.01 | Clients | 49.20 | 5.173 | 2 | 0.075 |
| Consultants | 35.20 | |||||
| Contractors | 47.19 | |||||
| Life-cycle cost analysis (LCCA) | 2.79 | Clients | 48.50 | 2.768 | 2 | 0.251 |
| Consultants | 37.70 | |||||
| Contractors | 45.80 | |||||
| Probability analysis (PA) | 2.56 | Clients | 48.98 | 1.650 | 2 | 0.438 |
| Consultants | 40.09 | |||||
| Contractors | 43.76 | |||||
| In-house risk assessment tools | 2.60 | Clients | 43.96 | 0.445 | 2 | 0.800 |
| Consultants | 46.39 | |||||
| Contractors | 42.28 | |||||
| Gantt bar chart | 2.20 | Clients | 47.46 | 1.898 | 2 | 0.387 |
| Consultants | 38.78 | |||||
| Contractors | 45.66 | |||||