References
- Agarwal, R., & Bajaj, N. (2008). Managing outsourcing process: applying six-sigma. Business Process Management Journal, 14(6), 829-837. doi: 10.1108/14637150810916008
- Al-Aomar, R. (2006). A simulation-based DFSS for a lean service system. International Journal of Product Development, 3(3/4), 349-368. doi: 10.1504/IJPD.2006.009898
- Andersson, R., Eriksson, H., & Torstensson, H. (2006). Similarities and differences between TQM, six-sigma and lean. The TQM Magazine, 18(3), 282-296. doi: 10.1108/09544780610660004
- Arul, K., & Kohli, H. (2004). Six-sigma for software application of hypothesis tests to software Data. Software Quality Journal, 12(1), 29-42. doi: 10.1023/B:SQ JO.0000013357.75406.91
- Bandyopadhyay, J., & Lichtman, R. (2007). Six-sigma approach to quality and productivity improvement in an institution for higher education in the United States. International Journal of Management, 24(A), 802-808.
- Behrens, B. A., Wilde, I., & Hoffmann, M. (2007). Complaint management using the extended 8D-method along the automotive supply chain. Production Engineering, 1(1), 91-95. doi: 10.1007/s11740-007-0028-6
- Berk J., & Berk, S. (2000). Quality management for the technology sector. Boston, United States: Newnes.
- Boaden, R. J. (1997). What is total quality management and does it matter? Total Quality Management, 8(4), 153-171.
- Brewer, P., & Bagranoff, N. A. (2004). Near zero-defect accounting with six-sigma. Journal of Corporate Accounting & Finance (Wiley), 15(2), 43-67. doi: 10.1002/jcaf. 10235
- Breyfogle, F. W., Cupello, J. M., & Meadows, B. (2001a). Managing Six Sigma: A Practical Guide to Understanding, Assessing, and Implementing the Strategy That Yields Bottom-Line Success. New York, United States: Wiley.
- Brown, M. G., Hitchcock, D. E., & Willard, M. A. (1994). Why TQM fails and what to do aboutit. Boston, United States: Irwin Professional.
- Bunce, M., Wang, L., & Bidanda, B. (2008). Leveraging six-sigma with industrial engineering tools in crateless retort production. International Journal of Production Research, 46(23), 6701-6719. doi: 10.1080/00207540802230520.
- Cao, G., Clarke, S., & Lehaney, B. (2000). A systematic view of organisational change and TQM. The TQM Magazine, 12(3), 186-193. doi: 10.1108/09544780010320241
- Carne, N. (2019). Researchers make a million tiny robots. Cosmos Magazine, 8 March 2019.
- Chappell, A., & Peck, H. (2006). Risk management in military supply chains: is there a role for six-sigma? International Journal of Logistics, 9(3), 253-267. doi: 10.1080/13675560600859276
- Cole, R. (1998). Learning from the quality movement. California Management Review, 41, 43-73. doi: 10.2307/41165975
- Craven, E., Clark, J., Cramer, M., Corwin, S., & Cooper, M. (2006). New York-Presbyterian hospital uses six-sigma to build a culture of quality and innovation. Journal of Organizational Excellence, 25(4), 11-19. doi: 10.1002/joe.20108
- Cupryk, M., Takahata, D., & Morusca, D. (2007). Crashing the schedule' in DCS validation pharmaceutical projects with lean Six-sigma and project management techniques: case study and discussion. Journal of Validation Technology, 13(3), 222-233.
- De Fruyt, F., Wille, B., & John, O. (2015). Employability in the 21st Century: Complex (Interactive) Problem Solving and Other Essential Skills. Industrial and Organizational Psychology, 8(2), 276-281. doi: 10.1017/ iop.2015.33
- Doble, M. (2005). Six-sigma and chemical process safety. International Journal of Six-sigma and Competitive Advantage, 1(2), 229-244. doi: 10.1504/IJSS-CA.2005.006425
- Duffy, G. L. (2013) Modular Kaizen - Continuous and Breakthrough Improvement. ASQ Quality Press.
- Edgeman, R., Bigio, D., & Ferleman, T. (2005). Six-sigma and business excellence: strategic and tactical examination of IT service level management at the office of the chief technology officer of Washington, DC. Quality and Reliability Engineering International, 21(3), 257-273. doi: 10.1002/qre.635
- Esaki, K. (2016). Common Management Process Model of new TQM based on the situation analysis. Intelligent Information Management, 8(6), 181-193. doi: 10.4236/iim.2016.86013
- Eskildson, L. (1994). Improvingthe odds of TQMs success. Quality Progress, 27(4), 61-63.
- Fey, V., & Rivin, E. I. (2005). Innovation on Demand: new product development using TRIZ. Cambridge, United Kingdom: Cambridge University Press.
- Furterer, S., & Elshennawy, A. (2005). Implementation of TQM and lean six-sigma tools in local government: a framework and a case study. Total Quality Management and Business Excellence, 16(10), 1179-1191.
- Gadd, K. (2011). TRIZ for Engineers. West Sussex, United Kingdom: John Wiley & Sons.
- Gangidi, P. R. (2019). Application of Six Sigma in Semiconductor Manufacturing: A Case Study in Yield Improvement, Applications of Design for Manufacturing and Assembly. Ancuta Pacurar, IntechOpen. doi: 10.5772/intechopen.81058. Retrieved from https://www.intechopen.com/books/applications-of-design-for-manufacturing-and-assembly/application-of-six-sigma-in-semiconductor-manufacturing-a-case-study-in-yield-improvement
- Ghosh, S., & Rao, C. R. (Eds.) (1996). Handbook of Statistics 13: Design and analysis of experiments. North-Holland.
- Ilevbare, I. M., Probert, D. & Phaal, R. (2013), A review of TRIZ, and its benefits and challenges in practice. Technovation, 33, 30-37. doi: 10.1016/j.technovation.2012.11.003
- Jimoh, R., Oyewobi, L., Isa, R., & Waziri, I. (2018). Total Quality Management Practices and organisational performance: the mediating role of strategies for continuous improvements. International Journal of Construction Management, 19(2), 162-177. doi: 10.1080/15623599.2017.1411456
- Juran, J. (1995b). Summary, trends, and prognosis. In J. M. Juran (Ed.), A History of managing for quality: The evolution, trends and future directions of managing for quality (pp. 603-657). Milwaukee, United States: ASQC Quality Press.
- Kaplik, P., Pristavka, M., Bujna, M., & Vidernan, J. (2013). Use of 8D Method to Solve Problems. Advanced Materials Research Online, 801, 95-101. doi: 10.4028/www.scientific.net/AMR.801.95
- Laurie, R. (2006). 8D Structured Problem Solving: A Guide to Creating High Quality 8D Reports.
- Leakey, M. (1971). Olduvai Gorge. Volume 3. Excavations in Beds I and 11,1960-1963. Cambridge, United Kingdom: Cambridge University Press.
- Livotov, P. (2008). TRIZ and Innovation Management. Retrieved from http://www.triz.it/triz_papers/2008%20TRIZ%20and%20Innovation%20Management.pdfS
- Mishra, M. N. (2018). Identify critical success factors to implement integrated green and Lean Six Sigma. International Journal of Lean Six Sigma, doi: 10.1108/IJLSS-07-2017-0076
- Nwabueze, U. (2001). An industry betrayed: the case of total quality management in manufacturing. The TQM Magazine, 13(6), 400-408. doi: 10.1108/ EUM0000000006177
- Olszewska, A. M. (2017). Research issues undertaken within quality management - the overview of selected literature. Engineering Management in Production and Services, 9(1), 74-83. doi: 10.1515/emj-2017-0008
- Pyzdek, T. (2019). The six-sigma handbook: A complete guide for black belts, green belts and managers at all levels, 5th ed. New York, United States: McGraw-Hill.
- Rambaud, L. (2006). 8D Structured Problem Solving: A Guide to Creating High Quality 8D Reports. Breckenridge, United States: Phred Solutions.
- Rantanen, K., & Domb, E. (2008). Simplified TRIZ - new problem solving applications for engineers and manufacturing professionals. New York, United States: Auerbach Publications.
- Rebecca, S. (2018). Introduction to 8D Problem Solving: Including Practical Applications and Examples. The Quality Management Journal, 25(4), 201. doi: 10.1080/10686967.2018.1515526
- Riesenberger, C. A., & Sousa, S. D. (2010). The 8D Methodology: An Effective Way to Reduce Recurrence of Customer Complaints? Proceedings of the World Congress on Engineering 2010 Vol III, WCE 2010, 30 June - 2 July 2010, London, United Kingdom.
- Saidin, W. A. N. W., Ibrahim, M. A., Azir, M. Z., Ngah, H., Noor, M. N., & Norhidayah, M. H. (2014). 8D Methodology: An Effective Approach for Problem Solving in Automotive Assembly Line. Australian Journal of Basic and Applied Science, 8(22), 31-34.
- Savranksy, S. D. (2000). Engineering of creativity - introduction to TRIZ methodology of inventive problem solving. Boca Raton, United States: CRC Press.
- Schmidt, M., & Aschkenase, S. (2004). The building blocks of service. Supply Chain Management Review, 07-08, 34-40.
- Sebestova, J. (2016). The conflict between strategic method application and theoretical knowledge in small and medium sized companies: the case of the Czech Republic. Business: Theory and Practice, 17(2), 101-108. doi: 10.3846/btp.2016.549
- Souchkov, V. (2008). A brief history of TRIZ. Retrieved from http://www.xtrix.com/BriefHistoryOfTRIZ.pdf
- Su, C. T., & Chou, C. J. (2008). A systematic methodology for the creation of six-sigma projects: A case study of semiconductor foundry. Expert Systems with Applications, 34, 2693-2703. doi: 10.1016/j.eswa.2007.05.014
- Swarnakar, V., Vinodh, S., & Antony, J. (2016). Deploying Lean Six Sigma framework in an automotive component manufacturing organization. International Journal of Lean Six Sigma, 7(3), 267-293. doi: 10.1108/IJLSS-06-2015-0023
- Talapatra, S., Uddin, M. K., & Rahman, M. H. (2018). Development of an Implementation Framework for Integrated Management System Based on the Philosophy of Total Quality Management. American Journal of Industrial Business Management, 8(6), 1507-1516. doi: 10.4236/ajibm.2018.86101
- Tobin, L. M. (1990). The new quality landscape: Total Quality Management. Journal of System Management, 41, 10-14.
- Toth, N. (1985). The Oldowan reassessed: A close look at early stone artefacts. Journal of Archaeological Science, 12,101-120. doi: 10.1016/0305-4403(85)90056-1
- Valles, A., Sanchez, J., Morales, Noriega S., & Gomez Nunez, B. (2009). Implementation of Six Sigma in a Manufacturing Process: A Case Study. The International Journal of Industrial Engineering: Theory, Applications and Practice, 16, 171-181.
- Wedell-Wedellsborg, T. (2017). Are you solving the right problems. Retrieved from https://hbr.org/2017/01/are-you-solving-the-right-problems
- Whitfield, R., & Kwok, K. (1996). Improving integrated circuits assembly quality - a case study. International Journal of Quality & Reliability Management, 13(5), 27-39. doi: 10.1108/02656719610118098
- Wyper, B., & Harrison, A. (2000). Deployment of six-sigma methodology in human resource function: a case study. Total Quality Management, 11(4-6), S720-S727. doi: 10.1080/09544120050008129
- Yang, T., & Hsieh, C. H. (2009). Six-sigma project selection using national quality award criteria and Delphi fuzzy multiple decision-making method. Expert Systems with Applications, 36, 7594-7603. doi: 10.1016/j.eswa.2008.09.045