References
- Agarwal, A., Shankar, R., & Tiwari, M. K. (2007). Modeling agility of supply chain. Industrial Marketing Management, 36, 443-457. doi:10.1016/j.indmar-man.2005.12.004
- Armistead, C., & Machin, S. (1997). Implications of business process management for operations management. International Journal of Operations & Production Management, 17(9), 886-98.
- Development Processes (2014). Performance Measurement Process. Oak Ridge Institute for Science and Education.
- Dobrovič, J. et al. (2018). Balanced Scorecard concept as a tool of strategic management and its usage in the construction industry. Polish Journal of Management Studies, 18(2), 59-72. doi: 10.17512/pjms.2018.18.2.05
- Evans, O. (2018). Improved financial performance without improved operational efficiency: the case of Nigerian firms. Forum Scientiae Oeconomia, 6(3), 25-39. doi: 10.23762/FSO_VOL6_NO3_2
- Franek, J., & Kashi, K. (2017). Application of hybrid madm methods for performance evaluation in manufacturing. Forum Scientiae Oeconomia, 5(2), 41-54. doi: 10.23762/fso_vol5no2_17_4
- Gradišar et al. (2008). Model – based Production Control. Journal for Control, Measurement, Electronics, Computing and Communications, 49(3-4).
- Harrington, H. (1995). Total Improvement Management – The Next Generation in Performance Improvement. New York, United States: McGraw-Hill.
- Hudson et al. (2001). Theory and Practice in SME Performance Measurement Systems. International Journal of Operations & Production Management, 21(8), 1096-1115.
- Jones, C. (1994). Improving your key business processes. The TQM Magazine, 6(2), 25-29.
- Kaplan, R. S., & Norton, D. P. (2000). The Balanced Scorecard. Praha, Czech Republic: Grada Publishing.
- Kiseľáková, D. et al. (2018). Analysis of enterprise performance and competitiveness to streamline managerial decisions. Polish Journal of Management Studies, 17(2), 101-111. doi: 10.17512/pjms.2018.17.2.09
- Kueng, P. et al. (2001). A Holistic Process Performance Analysis through a Performance Data Warehouse. Proceedings of the American Conference on Information Systems, Boston, USA.
- Marcinekova, K., & Sujova, A., (2015). The influence of the process control level on the enterprises’ ROE. Procedia Economics and Finance, 34, 290-295. doi: 10.1016/S2212-5671(15)01632-9
- Melan, E. (1989). Process management: a unifying framework for improvement. National Productivity Review, 8(4), 395-406.
- Milanović Glavan, Lj. (2011). Understanding Process Performance Measurement System. Business System Research, 2(2), 1-56.
- Ortega, A., Resinas, M., & Ruiz-Cort´es, A. (2010). Defining Process Performance Indicators: An Ontological Approach. In Meersman, R. et al. (Eds.), OTM, Part I, LNCS 6426 (pp. 555-572). Berlin, Heidelberg, Germany: Springer-Verlag.
- Ortega, A., Resinas, M., Cabanillas, C., & Ruiz-Cort´es, A. (2013). On the definition and design-time analysis of process performance indicators. Information Systems, 38, 470-490. doi: 10.1016/j.is.2012.11.004
- Palmberg, K. (2009). Exploring process management: are there any widespread models and definitions? The TQM Journal, 21(2), 203-215. doi: 10.1108/17542730910938182
- Parmenter, D. (2007). Key performance indicators. 1st. ed. New Jersey, United States: John Wiley & Sons.
- Pritchard, J., & Armistead, C. (1999). Business process management: lessons from European business. Business Process Management Journal, 5(1), 10-32.
- Remeň, O., & Sujová, A. (2018). Management of changes in business processes: an empirical study in Slovak enterprises, Engineering Management in Production and Services, 10(3), 37-50. doi: 10.2478/emj-2018-0015
- Rongier et al. (2010). Towards performance measurement system to Control Disastre Response. Collaborative Networks for Sustainable World. Berlin, Heidelberg, Germany: Springer.
- Rubin, A. (2010). Statistic for Evidence-Based Practice and Evaluation. 2nd Edition. Belmont, United States: Brooks/Cole.
- Senvar et al. (2014). Prioritization of balanced scorecard measurement indicators as a process management approach via fuzzy AHP: case study in automotive industry. Technical Gazette, 21(1), 155-162.
- Shuttleworth, M. (2008). Student’s T-Test. Retrieved from https://explorable.com/students-t-test
- Sinclair, D., & Zairi, M. (1995). Effective process management through performance measurement, Part III: an integrated model of total quality-based performance measurement. Business Process Re-engineering and Management Journal, 1(3), 50-65.
- Šmída, F. (2007). Zavádění a rozvoj procesního řízení ve firmě. Praha, Czech Republic: Grada Publishing.
- Soleimannejad, F. (2004). Six Sigma, Basic Steps & Implementation. Bloomington, United States: Author-House.
- Sujova, A. (2013). Business Process Performance Management – a Modern Approach to Corporate Performance Management. Liberec Economic Forum. Liberec, Czech Republic: TU Liberec.
- Sujova, A., & Marcinekova, K. (2015). Modern Methods of Process Management Used in Slovak Enterprises. Procedia Economics and Finance, 23, 889-893. doi: 10.1016/S2212-5671(15)00381-0
- Sujova, A., Marcinekova, K., & Hittmar, S. (2017). Sustainable Optimization of Manufacturing Process Effectiveness in Furniture Production. Sustainability, 9(6), 923. doi:10.3390/su9060923
- Sujová, A., Simanová, Ľ., & Marcineková, K. (2016). Sustainable Process Performance by Application of Six Sigma Concepts: The Research Study of Two Industrial Cases. Sustainability, 8(3), 260. doi: 10.3390/su8030260
- Vukomanovič et al. (2010). Leading, lagging and perceptive performance measures in the construction industry. Construction: An International Journal, 2(1), 103-111.