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An analysis into early customer experiences of self-service checkouts: Lessons for improved usability Cover

An analysis into early customer experiences of self-service checkouts: Lessons for improved usability

Engineering Management in Production and Services
Volume 11 (2019): Issue 1 (March 2019)
By: Jason J Turner and  Andrea Szymkowiak  
Open Access
|Apr 2019

Authors

Jason J Turner

JasonJames.Turner@taylors.edu.my

Taylor’s Business School, Subang Jaya, Malaysia

Andrea Szymkowiak

a.szymkowiak@abertay.ac.uk

Abertay University, Dundee, United Kingdom
DOI: https://doi.org/10.2478/emj-2019-0003 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597
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Language: English
Page range: 36 - 50
Submitted on: Sep 5, 2018
Accepted on: Dec 30, 2018
Published on: Apr 24, 2019
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
self-service checkouts,
retail,
control,
customer experience
Related subjects:
Business and economics,
Business management,
Industries,
Transportation, logistics, air traffic, shipping,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering

© 2019 Jason J Turner, Andrea Szymkowiak, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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