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The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels Cover

The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels

European Journal of Tourism, Hospitality and Recreation
Volume 10 (2020): Issue 1 (May 2020)
By: Mara Franco and  Raquel Meneses  
Open Access
|Jun 2020

Authors

Mara Franco

mara.franco@staff.uma.pt

Centre for Tourism Research, Development and Innovation, University of Madeira, Campus Universitário da Penteada, Funchal

Raquel Meneses

raquelm@fep.up.pt

School of Economics and Management of the University of Porto, Porto, Portugal
DOI: https://doi.org/10.2478/ejthr-2020-0005 | Journal eISSN: 2182-4924 | Journal ISSN: 2182-4916
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Language: English
Page range: 56 - 73
Submitted on: Dec 16, 2019
Accepted on: Feb 27, 2020
Published on: Jun 29, 2020
Published by: Polytechnic Institute of Leiria
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Keywords:
Customer’s expectations,
Hotel,
Service dimensions,
Cultural dimensions,
Latin countries,
Human development
Related subjects:
Business and economics,
Business management,
Business management, other,
Industries,
Tourism, hospitality, travel,
Event industry, leisure industry,
Sports and recreation,
Sports and recreation, other

© 2020 Mara Franco, Raquel Meneses, published by Polytechnic Institute of Leiria
This work is licensed under the Creative Commons Attribution 4.0 License.

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