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The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels Cover

The Influence of Culture in Customers’ Expectations about the Hotel Service in Latin Countries with Different Human Development Levels

By:  and    
Open Access
|Jun 2020
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Authors

Mara Franco

mara.franco@staff.uma.pt

Centre for Tourism Research, Development and Innovation, University of Madeira, Campus Universitário da Penteada, Funchal

Raquel Meneses

raquelm@fep.up.pt

School of Economics and Management of the University of Porto, Porto, Portugal
DOI: https://doi.org/10.2478/ejthr-2020-0005 | Journal eISSN: 2182-4924 | Journal ISSN: 2182-4916
Language: English
Page range: 56 - 73
Submitted on: Dec 16, 2019
Accepted on: Feb 27, 2020
Published online: Jun 29, 2020
Published in print: May 1, 2020
Published by: University of Leiria and Oeste
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year

© 2020 Mara Franco, Raquel Meneses, published by University of Leiria and Oeste
This work is licensed under the Creative Commons Attribution 4.0 License.