Process Improvement Using Selected Quality Management Methods

A key element of any quality management system is continuous improvement and a systematic approach to managing non-conformances. The aim of this paper is to use selected statistical methods and quality control techniques to present a way in which an organisation can achieve quality improvement. The 8D methodology was used to solve the observed problem, which was a customer complaint due to a nonconforming dimension on a Brake Bracket product using a structured eight-step Plan-Do-Check-Act (PDCA) approach to problem solving. The subject of the analysis in Knott spol. s.r.o. is the product Brake holder 300x60 S-Nocken /AGS/ABS/. Using the 8D methodology and supporting tools such as the Ishikawa diagram or 5Why, the root cause of the problem was identified and permanent corrective actions were planned and implemented as recommended in the 8D report to reduce the likelihood of the problem recurring and increase customer satisfaction.