Identification of the Needs and Expectations of University Students from Engineering Courses on the Example of a University in Poland
Abstract
The paper assessed the quality of educational services using the SERVQUAL. In order to use the SERVQUAL method for identification of the needs and expectations of university students from engineering courses, the statements used in the method were modified by adjusting them to key characteristics of services provided by the higher education system. The aim of the paper was to analyze gaps in expectations concerning services and the perceived level of meeting these services. The paper has a form of a case study.
DOI: https://doi.org/10.2478/czoto-2019-0064 | Journal eISSN: 2657-5450
Language: English
Page range: 498 - 505
Submitted on: Nov 3, 2018
Accepted on: Dec 28, 2018
Published on: Mar 28, 2019
Published by: Quality and Production Managers Association
In partnership with: Paradigm Publishing Services
Publication frequency: 1 times per year
Related subjects:
© 2019 Agnieszka Czajkowska, Manuela Ingaldi, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.