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Improvement of the Providing Services Process with Use of the Sitequal Method Cover

Improvement of the Providing Services Process with Use of the Sitequal Method

Conference Quality Production Improvement – CQPI
Volume 3 (2021): Issue 1 (December 2021)
By: Manuela Ingaldi and  Silvie Brožovà  
Open Access
|Dec 2021

Authors

Manuela Ingaldi

Czestochowa University of Technology, Poland

Silvie Brožovà

VŠB-Technical University of Ostrava
DOI: https://doi.org/10.2478/cqpi-2021-0003 | Journal eISSN: 2657-8603
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Language: English
Page range: 17 - 27
Submitted on: Apr 28, 2021
Accepted on: Jun 11, 2021
Published on: Dec 17, 2021
Published by: Quality and Production Managers Association
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year
Keywords:
service quality,
e-shops,
digitalization,
shopping platform,
Sitequal
Related subjects:
Social sciences,
Sociology,
Sociology of science, technology, and environment,
Business and economics,
Business management,
Business management, other,
Engineering,
Introductions and overviews,
Engineering, other,
Mechanical engineering,
Production technology

© 2021 Manuela Ingaldi, Silvie Brožovà, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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