Abbam, A., Dadson, I., & Say, J. (2015). An empirical analysis of customer choice of banks in Ghana. European Journal of Business & Management, 7(12), 49–55.
Al-Ajmi, J., Abo Hussain, H., & Al-Saleh, N. (2009). Clients of conventional and Islamic banks in Bahrain: How they choose which bank to patronize. International Journal of Social Economics, 36(11), 1086–1112. https://doi.org/10.1108/03068290910992642
Almossawi, M. (2001). Bank selection criteria employed by college students in Bahrain: an empirical analysis. International Journal of Bank Marketing, 19(3), 115–125. http://dx.doi.org/10.1108/02652320110388540
Amin, H. (2008). Choice criteria for Islamic home financing: Empirical investigation among Malaysian bank customers. International Journal of Housing Markets & Analysis, 1(3), 256–274. https://doi.org/10.1108/17538270810895105
Amin, H. (2013). Factors influencing Malaysian bank customers to choose Islamic credit cards: Empirical evidence from the TRA model. Journal of Islamic Marketing, 4(3), 245–263. https://doi.org/10.1108/JIMA-02-2012-0013
An, J., Kwak, H., Jung, S. G., Salminen, J., & Jansen, B. J. (2018). Customer segmentation using online platforms: isolating behavioral and demographic segments for persona creation via aggregated user data. Social Network Analysis & Mining, 8(54), 1–19. https://doi.org/10.1007/s13278-018-0531-0
Anderson Jr, W. T., Cox III, E. P., & Fulcher, D. G. (1976). Bank Selection Decisions & Market Segmentation: Determinant attribute analysis reveals convenience and service-oriented bank customers. Journal of Marketing, 40(1), 40–45. https://doi.org/10.1177/002224297604000107
Arora, S., & Kaur, H. (2019). Exploring the bank selection criteria in India: scale development and validation. International Journal of Bank Marketing, 37(3), 666–690. https://doi.org/10.1108/IJBM-09-2017-0199
Awan, H. M., & Shahzad Bukhari, K. (2011). Customer's criteria for selecting an Islamic bank: evidence from Pakistan. Journal of Islamic Marketing, 2(1), 14–27. https://doi.org/10.1108/17590831111115213
Blankson, C., Ming-Sung Cheng, J., & Spears, N. (2007). Determinants of banks selection in USA, Taiwan and Ghana. International Journal of Bank Marketing, 25(7), 469–489. https://doi.org/10.1108/02652320710832621
Blankson, C., Omar, O. E., & Cheng, J. M. S. (2009). Retail bank selection in developed and developing countries: A cross-national study of students’ bank-selection criteria. Thunderbird International Business Review, 51(2), 183–198. https://doi.org/10.1002/tie.20257
Boyd, W.L., Leonard, M., & White, C. (1994). Customer Preferences for Financial Services: An Analysis. International Journal of Bank Marketing, 12(1), 9–15. https://doi.org/10.1108/02652329410049562
Butt, I., Ul-Haq, S., Shareef, M. A., Chowdhury, A. H., & Ahmed, J. U. (2022). Ethical reputation and retail bank selection: a sequential exploratory mixed-methods study in an emerging economy. International Journal of Bank Marketing, 40(7), 1526–1554. https://doi.org/10.1108/IJBM-03-2021-0104
Costello, A. B., & Osborne, J. (2005). Best practices in exploratory factor analysis: Four recommendations for getting the most from your analysis. Practical assessment, research, and evaluation, 10(7), 1–9. https://doi.org/10.7275/jyj1-4868
Denton, L., & Chan, A. K. K. (1991). Bank Selection Criteria of Multiple Bank Users in Hong Kong. International Journal of Bank Marketing, 9(5), 23–34. https://doi.org/10.1108/02652329110007129
Devlin, J. F., & Gerrard, P. (2005). A study of customer choice criteria for multiple bank users. Journal of Retailing and Consumer Services, 12(4), 297–306. https://doi.org/10.1016/j.jretconser.2004.10.004
Devlin, J. F., & Gerrard, P. (2004). Choice criteria in retail banking: an analysis of trends. Journal of Strategic Marketing, 12(1), 13–27. https://doi.org/10.1080/0965254032000171882
Devlin, J. F. (2002). An analysis of choice criteria in the home loans market. International Journal of Bank Marketing, 20(5), 212–226. https://doi.org/10.1108/02652320210437661
Echchabi, A., & Nafiu Olaniyi, O. (2012). Malaysian consumers’ preferences for Islamic banking attributes. International Journal of Social Economics, 39(11), 859–874. https://doi.org/10.1108/03068291211263907
Edris, T. A. (1997). Services considered important to business customers and determinants of bank selection in Kuwait: a segmentation analysis. International Journal of Bank Marketing, 15(4), 126–133. https://doi.org/10.1108/02652329710189393
Foscht, T., Schloffer, J., Maloles, C., & Chia, S.L. (2009). Assessing the outcomes of Generation-Y customers’ loyalty. International Journal of Bank Marketing, 27(3), 218–241. https://doi.org/10.1108/02652320910950204
Hawkins, J., & Mihaljek, D. (2001). The banking industry in the emerging market economies: competition, consolidation and systemic stability: an overview. BIS papers, 4(4), 1–44.
Jahiruddin, A. T. M., & Haque, R. (2009). Bank selection criteria of retail customers in Bangladesh: A study on Khulna City. Journal of Business & Management, 15(2), 159–169.
Jakšič, M., & Marinč, M. (2019). Relationship banking and information technology: The role of artificial intelligence and FinTech. Risk Management, 21, 1–18. https://doi.org/10.1057/s41283-018-0039-y
Javalgi, R. G., Armacost, R. L., & Hosseini, J. C. (1989). Using the analytic hierarchy process for bank management: Analysis of consumer bank selection decisions. Journal of Business Research, 19(1), 33–49. https://doi.org/10.1016/0148-2963(89)90039-8
Kamakodi, N., & Khan, B. A. (2008). An insight into factors influencing bank selection decisions of Indian customers. Asia Pacific Business Review, 4(1), 17–26. https://doi.org/10.1177/097324700800400102
Katircioglu, S. T., Tumer, M., & Kilinc, C. (2011). Bank selection criteria in the banking industry: An empirical investigation from customers in Romanian cities. African Journal of Business Management, 5(14), 5551–5558. https://academicjournals.org/journal/AJBM/article-full-text-pdf/7FA9A4922988
Kennington, C., Hill, J., & Rakowska, A. (1996). Consumer selection criteria for banks in Poland. International Journal of Bank Marketing, 14(4), 12–21. https://doi.org/10.1108/02652329610119283
Kreituss, I., Vasiljeva, T., & Rokjane, B. (2021). Factors important for banks in attracting and retaining customers. In Reliability and Statistics in Transportation and Communication: Selected Papers from the 20th International Conference on Reliability and Statistics in Transportation and Communication, RelStat2020, 14–17 October 2020, Riga, Latvia (691–702). Springer International Publishing.
Lee, J., & Marlowe, J. (2003). How consumers choose a financial institution: decision-making criteria and heuristics. International Journal of Bank Marketing, 21(2), 53–71. https://doi.org/10.1108/02652320310461447
Lymperopoulos, C., Chaniotakis, I. E., & Soureli, M. (2006). The importance of service quality in bank selection for mortgage loans. Managing Service Quality: An International Journal, 16(4), 365–379. https://doi.org/10.1108/09604520610675702
Makudza, F. (2021). Augmenting customer loyalty through customer experience management in the banking industry. Journal of Asian Business and Economic Studies, 28(3), 191–203. https://doi.org/10.1108/JABES-01-2020-0007
Mansour, W., Ben Abdelhamid, M., Masood, O., & Niazi, G. S. K. (2010). Islamic banking and customers’ preferences: The case of the UK. Qualitative Research in Financial Markets, 2(3), 185–199. https://doi.org/10.1108/17554171011091746
Martenson, R. (1985). Consumer Choice Criteria in Retail Bank Selection. International Journal of Bank Marketing, 3(2), 64–74. https://doi.org/10.1108/eb010755
Mbama, C. I., & Ezepue, P. O. (2018). Digital banking, customer experience and bank financial performance: UK customers’ perceptions. International Journal of Bank Marketing, 36(2), 230–255. https://doi.org/10.1108/IJBM-11-2016-0181
Mohd Suki, N. (2018). Criteria for choosing banking services: gender differences in the university students’ perspective. International Journal of Social Economics, 45(2), 300–315. https://doi.org/10.1108/IJSE-12-2016-0354
Narteh, B., & Braimah, M. (2020). Corporate reputation and retail bank selection: the moderating role of brand image. International Journal of Retail & Distribution Management, 48(2), 109–127. https://doi.org/10.1108/IJRDM-08-2017-0164
Narteh, B., & Owusu-Frimpong, N. (2011). An analysis of students’ knowledge and choice criteria in retail bank selection in sub-Saharan Africa: The case of Ghana. International Journal of Bank Marketing, 29(5), 373–397. https://doi.org/10.1108/02652321111152909
Phuong Ta, H., & Yin Har, K. (2000). A study of bank selection decisions in Singapore using the Analytical Hierarchy Process. International Journal of Bank Marketing, 18(4), 170–180. https://doi.org/10.1108/02652320010349058
Rao, S., & Sharma, D. R. (2010). Bank selection criteria employed by MBA students in Delhi: An empirical analysis. Journal of Business Studies Quarterly, 1(2), 56–69. http://dx.doi.org/10.2139/ssrn.1597902
Romānova, I., & Kudinska, M. (2016). Banking and Fintech: A Challenge or Opportunity? Contemporary Issues in Finance: Current Challenges from Across Europe (Contemporary Studies in Economic & Financial Analysis, Vol. 98), Emerald Group Publishing Limited, Bingley, 21–35. https://doi.org/10.1108/S1569-375920160000098002
Saleh, M. S., Rosman, M. R. M., & Nani, N. K. (2013). Bank selection criteria in a customers’ perspective. Journal of Business & Management, 7(6), 15–20.
Sayani, H., & Miniaoui, H. (2013). Determinants of bank selection in the United Arab Emirates. International Journal of Bank Marketing, 31(3), 206–228. https://doi.org/10.1108/02652321311315302
Tucker, M., & Jubb, C. (2018). Bank and product selection – an Australian student perspective. International Journal of Bank Marketing, 36(1), 126–146. https://doi.org/10.1108/IJBM-10-2016-0151
United Nations. (2022). World economic situation and prospects. Statistical Annex. Access https://desapublications.un.org/file/728/download (23.03.2023)