References
- 1. Amazon. (2019), “Alexa for business FAQs”, available at: https://aws.amazon.com/alexaforbusiness/faqs/?nc1=h_ls (11 Nov 2019)
- 2. Ammari, T., Kaye, J., Tsai, J. Y., Bentley, F. (2019), “Music, search, and IoT: How people (really) use voice assistants”, ACM Transactions on Computer-Human Interaction, Vol. 26 No. 3, Article 17.
- 3. Babic, S., Orehovacki, T., Etinger, D. (2018), “Perceived user experience and performance of intelligent personal assistants employed in higher education settings”, 41st International Convention on Information and Communication Technology, Electronics and Microelectronics, 21-25 May, IEEE, Opatija, pp. 830-834.10.23919/MIPRO.2018.8400153
- 4. Baccala, M., Curran, C., Garrett, D., Likens, S., Rao, A., Ruggels, A., Shehab, M., (2018), “2018 AI predictions: 8 insights to shape business strategy”, available at: https://www.pwc.es/es/home/assets/ai-predictions-2018-report.pdf (16 Jun 2020)
- 5. Betz, U. A., Betz, F., Kim, R., Monks, B., Phillips, F. (2019), “Surveying the future of science, technology and business – A 35 year perspective”, Technological Forecasting and Social Change, Vol. 144, pp. 137-147.10.1016/j.techfore.2019.04.005
- 6. Brill, T. M., Munoz, L., Miller, R. J. (2019), “Siri, Alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications”, Journal of Marketing Management, Vol. 35 No 15-16, pp. 1401-1436.10.1080/0267257X.2019.1687571
- 7. Budzinski, O., Noskova, V., Xijie, Z. (2018), “The brave new world of digital personal assistants: Benefits and challenges from an economic perspective”, available at: https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3306169 (16 Jun 2020)10.2139/ssrn.3306169
- 8. Collins, C., Andrienko, N., Schreck, T., Yang, J., Choo, J., Engelke, U., Jena, A., Dwyer, T. (2018), “Guidance in the human–machine analytics process”, Visual Informatics, Vol. 2 No. 3, pp.166-180.10.1016/j.visinf.2018.09.003
- 9. Cowan, B. R., Pantidi, N., Coyle, D., Morrissey, K., Clarke, P., Al-Shehri, S., Earley, D., Bandeira, N. (2017), ““What can i help you with?”: Infrequent users’ experiences of intelligent personal assistants”, 19th International Conference on Human-Computer Interaction with Mobile Devices and Services, 4-7 September, Association for Computing Machinery, Vienna, Article 43.10.1145/3098279.3098539
- 10. Davis, K. H., Biddulph, R., Balashek, S. (1952), “Automatic recognition of spoken digits”, The Journal of the Acoustical Society of America, Vol. 24 No. 6, pp. 637-642.10.1121/1.1906946
- 11. Delİce, A. (2010), “The sampling issues in quantitative research”, Educational Sciences: Theory & Practices, Vol. 10 No, 4, pp. 2001-2003.
- 12. Dobscha, S. (2003), “Special session summary introducing gender into the analysis of techno-consumption”, Advances in Consumer Research, Vol. 30, pp. 91-93.
- 13. Doss, P., Pal, A., Paul, K. J. S. (2018), “Unified voice assistant and IoT interface”, International Journal of Engineering Science and Computing, Vol. 8 No. 10, pp. 19061-19065.
- 14. Edison, S. W., Geissler, G. L. (2003), “Measuring attitudes towardsgeneral technology: Antecedents, hypotheses and scale development”, Journal of Targeting, Measurement and Analysis for Marketing, Vol. 12, pp. 137-156.10.1057/palgrave.jt.5740104
- 15. ElFarmawi, W. (2019), “Challenges affecting the implementation of Enterprise Resource Planning (ERP) system: An analysis”, Journal of Systems Integration, Vol. 10 No, 3, pp. 35-43.
- 16. Everett, R. (1995), Diffusion of Innovations, Free Press, New York.
- 17. Fosnacht, K., Sarraf, S., Howe, E., Peck, L. K. (2017), “How Important are high response rates for college surveys?”, The Review of Higher Education, Vol. 40 No. 2, pp. 245-265.10.1353/rhe.2017.0003
- 18. Gnewuch, U., Morana, S., Maedche, A. (2017), “Towards designing cooperative and social conversational agents for customer service”, in 38th International Conference on Information Systems, 10-13 December, ROK, Seoul, pp. 1-13.
- 19. Gogtay, N. J., Thatte, U. M. (2017), “Principles of correlation analysis”, Journal of Association of Physicians of India, Vol. 65, pp. 78-81.
- 20. Grace, K., Salvatier, J., Dafoe, A., Zhang, B., Evans, O. (2018), “When will ai exceed human performance? Evidence from AI experts”, Journal of Artificial Intelligence Research, Vol. 62, pp. 729-754.10.1613/jair.1.11222
- 21. Han, S., Yang, H. (2018), “Understanding adoption of intelligent personal assistants”, Industrial Management & Data Systems, Vol. 118 No. 3, pp. 618-636.10.1108/IMDS-05-2017-0214
- 22. Hsu, C.-L., Yu, C.-Ch., Wu, C.-C. (2014), “Exploring the continuance intention of social networking websites: An empirical research”, Information Systems and e-Business Management, Vol. 12, No. 2, pp. 139-163.10.1007/s10257-013-0214-3
- 23. Hüsson, D. (2019a) “3. Data Science Forum – ganz im Zeichen der künstlichen Intelligenz an der FOM in Düsseldorf (3rd Data Science Forum - all about artificial intelligence at the FOM in Düsseldorf)”, available at: https://www.fom-blog.de/2018/12/3-data-science-forum-mit-ifid-google-ibm-co-ganz-im-zeichen-der-kuenstlichen-intelligenzan-der-fom-in-duesseldorf/ (11 Nov 2019)
- 24. Hüsson, D. (2019b), “Künstliche Intelligenz in ERP-Systemen im Bereich Business Intelligence und Sprachassistenten (Artificial intelligence in ERP systems in the field of business intelligence and language assistants)”, in Vemas. Inside 2019 Conference, Krefeld.
- 25. Hüsson, D., Holland, A. (2019a), “Intelligent personal assistant and reporting – Explaining data to users through speech synthesis a prototype for user voice interaction and descriptive analytics in a web-based ERP-System”, in Heisig, P. (Ed.), Knowledge Management in Digital Work Environments - State-of-the-Art and Outlook, 10th Conference Professional Knowledge Management, 18-20 March, FHP Verlag, Potsdam, pp. 157-161.
- 26. Hüsson, D., Holland, A. (2019b), “Intelligent personal assistants in business processes: Evaluation of a prototype (V-IP-A)”, in 32nd Bled eConference – Humanizing Technology for a Sustainable Society, 16-19 June, University of Maribor Press, Bled, pp. 1133-1145.10.18690/978-961-286-280-0.62
- 27. Iannizzotto, G. et al. (2018), “A vision and speech enabled, customizable, virtual assistant for smart environments”, 11th International Conference on Human System Interaction, 4-6 July, IEEE, Gdansk, pp. 50-56.10.1109/HSI.2018.8431232
- 28. Jain, M., Kumar, P., Kota, R., Patel, S. N. (2018), “Evaluating and informing the design of chatbots”, in DIS 2018: Designing Interactive Systems Conference, 9-13 June, Association for Computing Machinery, Hong Kond, pp. 895-906.10.1145/3196709.3196735
- 29. Jiang, J., Hassan Awadallah, A., Jones, R., Ozertem, U., Zitouni, I., Gurunath Kulkarni, R., Khan, O. Z (2015), “Automatic online evaluation of intelligent assistants”, in 24th International Conference on World Wide Web, 18-22 May, ACM Press, New York, pp. 506-516.10.1145/2736277.2741669
- 30. Juang, B. H., Rabiner, L. R. (2004), “Automatic speech recognition – A brief history of the technology development”, Elsevier Encyclopedia of Language and Linguistics, Vol. 50 No. 2, pp. 637-655.
- 31. Kalinic, Z., Marinkovic, V. (2016), “Determinants of users’ intention to adopt m-commerce: an empirical analysis”, Information Systems and e-Business Management, Vol. 14 No. 2, pp. 367-387.10.1007/s10257-015-0287-2
- 32. Kaplan, A., Haenlein, M. (2019), “Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence”, Business Horizons, Vol. 62 No. 1, pp. 15-25.10.1016/j.bushor.2018.08.004
- 33. Kiseleva, J., Williams, K., Jiang, J., Hassan Awadallah, A., Crook, A. C., Zitouni, I., Anastasakos, T. (2016), “Understanding user satisfaction with intelligent assistants”, in 2016 ACM on Conference on Human Information Interaction and Retrieval, 13-17 March, ACM Press, New York, pp. 121-130.10.1145/2854946.2854961
- 34. Knote, R., Janson, A., Söllner, M., Leimeister, J. M. (2019), “Classifying smart personal assistants: An empirical cluster analysis”, in 52nd Hawaii International Conference on System Sciences, 8-11 January, University of Hawaii, Manoa, pp. 2024-2033.10.24251/HICSS.2019.245
- 35. Kotzé, T. G., Anderson, O., Summerfield, K. (2016), “Technophobia: Gender differences in the adoption of high-technology consumer products”, South African Journal of Business Management, Vol. 47 No. 1, pp. 21-28.10.4102/sajbm.v47i1.49
- 36. Kowalczuk, P. (2018), “Consumer acceptance of smart speakers: A mixed methods approach”, Journal of Research in Interactive Marketing, Vol. 12 No. 4, pp. 418-431.10.1108/JRIM-01-2018-0022
- 37. Lambeck, C., Fohrholz, C., Leyh, C., Supulniece, I., Müller, R. (2014b), “Commonalities and contrasts: An investigation of ERP usability in a comparative user study”, in Avital, M., Marco, J., Leimeister, M., Shultze, U. (Eds.), 22nd European Conference on Information Systems, 9-11 June, Association for Information Systems. Tel Aviv, pp. 1-15.
- 38. Lambeck, C., Müller, R., Fohrholz, C., Leyh, C. (2014a), “(Re-)evaluating user interface aspects in ERP systems -- An empirical user study”, 47th Hawaii International Conference on System Sciences, 6-9 January, IEEE, Waikoloa, pp. 396-405.10.1109/HICSS.2014.57
- 39. Lang, R. D., Benessere, L. E., Halverson, H. (2018), “Virtual assistants in the workplace: Real, not virtual pitfalls and privacy concerns”, Journal of Internet Law, Vol. 21 No. 12, pp. 18–21.
- 40. Lopatovska, I., Rink, K., Knight, I., Raines, K., Cosenza, K., Williams, H., Sorsche, P., Hirsch, D., Li, Q., Martinez, A., (2019), “Talk to me: Exploring user interactions with the Amazon Alexa”, Journal of Librarianship and Information Science, Vol. 51 No. 4, pp. 984–997.10.1177/0961000618759414
- 41. Lozano, L. M., García-Cueto, E., Muñiz, J. (2008), “Effect of the number of response categories on the reliability and validity of rating scales”, Methodology, Vol. 4 No. 2, pp. 73-79.10.1027/1614-2241.4.2.73
- 42. Luger, E., Sellen, A. (2016), ““Like having a really bad PA”: The gulf between user expectation and experience of conversational agents”, in 2016 CHI Conference on Human Factors in Computing Systems, 7-12 May, ACM, New York, pp. 5286-5297.10.1145/2858036.2858288
- 43. Manikonda, L., Deotale, A., Kambhampati, S. (2017), “What’s up with privacy?: User preferences and privacy concerns in intelligent personal assistants”, 2018 AAAI/ACM Conference on AI, Ethics, and Society, 2-3 February, ACM, Honolulu, pp. 229-235.
- 44. McLean, G., Osei-Frimpong, K. (2019), “Hey Alexa … examine the variables influencing the use of artificial intelligent in-home voice assistants”, Computers in Human Behavior, Vol. 99, pp. 28-37.10.1016/j.chb.2019.05.009
- 45. Mohd Suki, N. N., Mohd Suki, N. N. (2017), “Flight ticket booking app on mobile devices: Examining the determinants of individual intention to use”, Journal of Air Transport Management, Vol. 62, pp. 146-154.10.1016/j.jairtraman.2017.04.003
- 46. Murad, C., Munteanu, C., Clark, L., Cowan, B. R. (2018), “Design guidelines for hands-free speech interaction”, in 20th International Conference on Human-Computer Interaction with Mobile Devices and Services Adjunct, 3-6 September, ACM Press, New York, pp. 269-276.10.1145/3236112.3236149
- 47. Murad, C., Munteanu, C., Cowan, B. R., Clark, L. (2019), “Revolution or evolution? Speech interaction and HCI design guidelines”, IEEE Pervasive Computing, Vol. 18 No. 2, pp. 33-45.10.1109/MPRV.2019.2906991
- 48. Nishimura, R., Yamamoto, D., Uchiya, T., Takumi, I. (2018), “Web-based environment for user generation of spoken dialog for virtual assistants”, EURASIP Journal on Audio, Speech, and Music Processing, Vol. 1, Article 17.
- 49. Norman, G. (2010), “Likert scales, levels of measurement and the “laws” of statistics”, Advances in Health Sciences Education, Vol. 15 No. 5, pp. 625-632.10.1007/s10459-010-9222-y
- 50. Nowlis, S. M., Kahn, B. E., Dhar, R. (2002), “Coping with ambivalence: The effect of removing a neutral option on consumer attitude and preference judgments”, Journal of Consumer Research, Vol. 29 No. 3, pp. 319-334.10.1086/344431
- 51. Park, Y., Chen, J. V. (2007), “Acceptance and adoption of the innovative use of smartphone”, Industrial Management & Data Systems, Vol. 107 No. 9, pp. 1349-1365.10.1108/02635570710834009
- 52. Peffers, K., Tuunanen, T., Niehaves, B. (2018), “Design science research genres: Introduction to the special issue on exemplars and criteria for applicable design science research”, European Journal of Information Systems, Vol. 27 No. 2, pp. 129-139.10.1080/0960085X.2018.1458066
- 53. Potančok, M. (2019), “Role of data and intuition in decision making processes”, Journal of Systems Integration, Vol. 10 No. 3, pp. 31-34.
- 54. Rzepka, C. (2019), “Examining the use of voice assistants : A value-focused thinking approach”, in 25th Americas Conference on Information Systems, 15-17 August, Association for Information Systems, Cancún, pp. 1-10.
- 55. Saad, U., Afzal, U., El-Issawi, A., Eid, M. (2017), “A model to measure QoE for virtual personal assistant”, Multimedia Tools and Applications, Vol. 76 No. 10, pp. 12517-12537.10.1007/s11042-016-3650-5
- 56. Saran, C. (2018), “Smart speakers: How to give apps a voice”, available at: https://www.computerweekly.com/feature/Smart-speakers-How-to-give-apps-a-voice (16 Jun 2020)
- 57. Sarikaya, R. (2017), “The technology behind personal digital assistants: An overview of the system architecture and key components”, IEEE Signal Processing Magazine. Vol. 34 No. 1, pp. 67-81.10.1109/MSP.2016.2617341
- 58. Sein, M. K., Henfridsson, O., Purao, S., Rossi, M., Lindgren, R. (2011), “Action design research”, MIS Quarterly, Vol. 35 No. 1, pp. 37-56.10.2307/23043488
- 59. Shires, G., Jägenstedt, P. (2018), “Web Speech API”, available at: https://w3c.github.io/speech-api/ (16 Jun 2020)
- 60. Venkatesh, V. (2000), “Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model”, Information Systems Research, Vol. 11 No. 4, pp. 342-365.10.1287/isre.11.4.342.11872
- 61. Vugec, D. S., Vukšić, V. B., Bach, M. P., Jaklič, J., Štemberger, M. I. (2020), “Business intelligence and organizational performance”, Business Process Management Journal, ahead-of-p(ahead-of-print), pp. 1-25. doi: 10.1108/BPMJ-08-2019-0342.
- 62. Wedekind, K. (2018). “HTML5 speech recognition API”, available at: https://codeburst.io/html5-speech-recognition-api-670846a50e92 (8 Dec 2018)
- 63. Wong, W., Veneziano, V., Mahmud, I. (2016), “Usability of enterprise resource planning software systems: An evaluative analysis of the use of SAP in the textile industry in Bangladesh”, Information Development, Vol. 32 No. 4, pp. 1027-1041.10.1177/0266666915585364
- 64. Yang, H., Lee, H. (2019), “Understanding user behavior of virtual personal assistant devices”, Information Systems and e-Business Management, Vol. 17 No. 1, pp. 65-87.10.1007/s10257-018-0375-1
- 65. Yang, H., Yu, J., Zo, H., Choi, M. (2016), “User acceptance of wearable devices: An extended perspective of perceived value”, Telematics and Informatics, Vol. 33 No. 2, pp. 256-269.10.1016/j.tele.2015.08.007
- 66. Zhou, Z. (2016), “A framework for virtual assistants: An exploratory study”, International Journal of Social Science and Business, Vol. 1 No. 4, pp. 49-56.