Have a personal or library account? Click to login

Consistency of Quality Management in Slovenian Organizations

Open Access
|Apr 2018

References

  1. 1. AJPES – Agency of the Republic of Slovenia for public legal records and related services (2015). Information on Business of Enterprises in the Republic of Slovenia in the Year 2011, AJPES, Ljubljana.
  2. 2. Akdere, M. (2011), “An analysis of decision-making process in organizations: Implications for quality management and systematic practice”, Total Quality Management & Business Excellence, Vol. 22, No. 12, pp. 1317-1330.10.1080/14783363.2011.625180
  3. 3. Alič, M. (2014), “Impact of ISO 9001 certification cancellation on business performance: a case study in Slovenian organisations”, Total Quality Management & Business Excellence, Vol. 25, No. 7/8, pp. 790-811.10.1080/14783363.2014.906107
  4. 4. Asif, M., deBrujin, E. J., Fisscher, O. A. M., Searcy, C. (2010), “Meta management of integration of management system”, The TQM Journal, Vol. 22, No. 6, pp. 570-582.10.1108/17542731011085285
  5. 5. Bell, M., Omachou, V. (2011), “Quality system implementation process for business success”, International Journal of Quality & Reliability Management, Vol. 28, No. 7, pp. 732-734.10.1108/02656711111150814
  6. 6. Brown, A. (2013), “Quality: where we come from and what can we expect”, The TQM Journal, Vol. 25, No. 6, pp. 585-596.10.1108/TQM-04-2013-0045
  7. 7. Conti, T. (2010), “System thinking in quality management”, The TQM Journal, Vol. 22, No. 4, pp.352-368.10.1108/17542731011053280
  8. 8. Doeleman, H.J., ten Have, S., Ahaus, K. (2012), “The moderating role of leadership in the relationship between management control and business excellence”, Total Quality Management & Business Excellence, Vol. 23, No. 5-6, pp. 591-611.10.1080/14783363.2012.669935
  9. 9. Dong-Yung, K., Kumar, V., Kumar, U. (2012), “Relationship between quality management practices and innovation”, Journal of Operations Management, Vol. 30, No. 4, pp. 295-315.10.1016/j.jom.2012.02.003
  10. 10. Elg, M., Gremyr, I., Hellstöm, A., Witell, L. (2011), “The role of quality managers in contemporary organisations”, Total Quality Management & Business Excellence, Vol. 22, No. 8, pp. 795-806.10.1080/14783363.2011.593899
  11. 11. Karapetrović, S., Casadesus, M. (2009), “Implementing environmental with other standardized management system: scope, sequence time and integration”, Journal of Cleaner production, Vol. 17, No. 5, pp. 533-540.10.1016/j.jclepro.2008.09.006
  12. 12. Kaynak, H. (2003), “The relationship between total quality management practice and their effects on firm performance”, Journal of Operations Management, Vol. 21, No. 4, pp. 405-435.10.1016/S0272-6963(03)00004-4
  13. 13. Larsson, J., Vinberg, S. (2010), “Leadership behaviour in successful organisations: Universal or situation- dependent?”, Total Quality Management & Business Excellence, Vol. 21, No. 3, pp. 317-336.10.1080/14783360903561779
  14. 14. Liebesman, S. (2008), “Down with silos”, Quality Progress, Vol. 41, No. 9, pp. 64-67.
  15. 15. Martinez-Costa, M., Choi, T. Y., Martinez, J. A., Martinez-Lorente, A. R. (2009), “ISO9000/1994, ISO 9000/2000 and TQM: The performance debate revisited”, Journal of Operations Management, Vol. 27, No. 6, pp. 495-511.10.1016/j.jom.2009.04.002
  16. 16. Nair, A. (2006), “Meta-analysis of the relationship between quality management practice and firm performance – implication for quality management theory development”, Journal of Operations Management, Vol. 24, No. 6, pp. 948-975.10.1016/j.jom.2005.11.005
  17. 17. Prajogo, D., Sohal, A. (2003), “The relationship between TQM practice quality performance and innovation performance: An empirical examination”, International Journal of Quality & Reliability Management, Vol. 20, No. 8, pp.901-918.10.1108/02656710310493625
  18. 18. Saizarbitoria, I. H. (2006), “How quality management models influence company results. Conclusion of an empirical study based on the delphi metod”, Total Quality Management, Vol. 17, No. 6, pp. 775-794.10.1080/09593960600597768
  19. 19. Singh, P. J., Power, D., Choung, S. C. (2011), “A resource dependence theory perspective of ISO 9000 managing organizational environment”, Journal of Operations Management, Vol. 29, No. 1-2, pp. 49-64.10.1016/j.jom.2010.04.002
  20. 20. Slovenski inštitut za standardizacijo (2009). SIST EN ISO 9004:2009, Vodenje za trajno uspešnost organizacije – Pristop z vodenjem kakovosti (ISO 9004:2009) (Managing for the sustained success of an organization – A quality management approach), Ljubljana, Slovenia.
  21. 21. Sommerhoff, B. (2012), Entwicklung eines Transformationskonzept für den Beruf Qualitätsmanager, Shaker Verlag, Aachen, Germany.
  22. 22. Sommerhoff, B. (2013), “Transformation of the quality manager”, in Lekič, Z., Benčina, J., Germ, M., Trampuž, M., Kiauta, M., Žargi, G. (Eds), The Answer is Quality – From Vision to Sustainable Results, Slovensko združenje za kakovost in odličnost, Ljubljana, Slovenia, pp. 6.
  23. 23. Werner, T., Weckenmann, A. (2012), “Sustainable quality assurance by assuring competence of employees”, Measurement: Journal of the International Measurement Confederation, Vol. 45, No. 6, pp. 1534-1539.10.1016/j.measurement.2012.02.025
  24. 24. Yeung, A. C. I., Cheng, T. C. E., Lai, K. (2006), “An operational and institutional perspective on total quality management”, Production and Operations Management, Vol. 15, No. 1, pp. 156-170.
  25. 25. Zelnik, M., Maletič, M., Maletič, D., Gomišček, B. (2012), “Quality management systems as a link between management and employees”, Total Quality Management & Business Excellence, Vol. 23, No. 1, pp. 45-62.10.1080/14783363.2011.637781
  26. 26. Zhang, D., Linderman, K., Schroeder, R.G. (2012), “The moderating role of contextual factors on quality management practices”, Journal of Operations Management, Vol. 30, No. 1-2, pp. 12-23.10.1016/j.jom.2011.05.001
DOI: https://doi.org/10.2478/bsrj-2018-0007 | Journal eISSN: 1847-9375 | Journal ISSN: 1847-8344
Language: English
Page range: 78 - 92
Submitted on: Nov 27, 2017
Accepted on: Jan 27, 2018
Published on: Apr 25, 2018
Published by: IRENET - Society for Advancing Innovation and Research in Economy
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year

© 2018 Vinko Bogataj, Gordana Žurga, published by IRENET - Society for Advancing Innovation and Research in Economy
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.