Invited Article: The Future of CRM is UX

Business Systems Research Journal

Volume 4 (2013): Issue 1 (March 2013)

By:

Jakov (Yasha) Crnkovic

Open Access

|May 2013

Authors

Jakov (Yasha) Crnkovic

jcrnkovic@albany.edu

DOI: https://doi.org/10.2478/bsrj-2013-0001 | Journal eISSN: 1847-9375 | Journal ISSN: 1847-8344

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Language: English

Page range: 4 - 13

Published on: May 14, 2013

Published by: IRENET - Society for Advancing Innovation and Research in Economy

In partnership with: Paradigm Publishing Services

Publication frequency: 2 times per year

Keywords:

Customer Relations Management,Supply Chain Management (SCM),

Cloud Computing,

Social Networks,

User eXperience,

Wallet-Share (WS)

Related subjects:

Business and economics,

Business management,

Management, organization, corporate governance,

Business management, other,

Mathematics and statistics for economists,

© 2013 Jakov (Yasha) Crnkovic, published by IRENET - Society for Advancing Innovation and Research in Economy
This work is licensed under the Creative Commons License.

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