Increasing Customer Satisfaction For Public Transportation Services Cover

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Increasing Customer Satisfaction For Public Transportation Services

Acta Universitatis Cibiniensis. Technical Series

Volume 72 (2020): Issue 1 (December 2020)

By: Călin Deneş and Valentin Grecu

Open Access

|Dec 2020

Authors

Călin Deneş

calin.denes@ulbsibiu.ro

Faculty of Engineering Department of Industrial Engineering and Management, “Lucian Blaga” University of Sibiu, Romania

Valentin Grecu

valentin.grecu@ulbsibiu.ro

Faculty of Engineering Department of Industrial Engineering and Management, “Lucian Blaga” University of Sibiu, Romania

DOI: https://doi.org/10.2478/aucts-2020-0005 | Journal eISSN: 2668-6449 | Journal ISSN: 1583-7149

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Language: English

Page range: 31 - 36

Published on: Dec 31, 2020

Published by: Lucian Blaga University of Sibiu

In partnership with: Paradigm Publishing Services

Publication frequency: 1 issue per year

Keywords:

customer satisfaction,

public transportation,

quality management

Related subjects:

Electrical engineering,

Mechanical engineering,

Production technology,

Process engineering and industrial engineering

© 2020 Călin Deneş, Valentin Grecu, published by Lucian Blaga University of Sibiu
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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