Have a personal or library account? Click to login
Investigation of Electronic Document Management System Usability across User Groups Cover

Investigation of Electronic Document Management System Usability across User Groups

Open Access
|Feb 2026

References

  1. C. Atal, M. Angala, F. R. Fernandez, and C. K. Lacsina, “Electronic document flow monitoring and control system using document structure analysis,” ECS Transactions, vol. 107, no. 1, 2022, Art. no. 20169. https://doi.org/10.1149/10701.20169ecst
  2. K. V. Andersen and H. Z. Henriksen, “E-government maturity models: Extension of the Layne and Lee model,” Government Information Quarterly, vol. 23, no. 2, pp. 236–248, 2006. https://doi.org/10.1016/j.giq.2005.11.008
  3. A. Ismael and I. Okumus, “Design and implementation of an electronic document management system,” Journal of Applied Sciences of Mehmet Akif Ersoy University, vol. 1, no. 1, pp. 9–17, Sep. 2017. https://doi.org/10.31200/makuubd.321093
  4. S. Petter, W. DeLone, and E. McLean, “Measuring information systems success: models, dimensions, measures, and interrelationships,” European Journal of Information Systems, vol. 17, no. 3, pp. 236–263, May 2008. https://doi.org/10.1057/ejis.2008.15
  5. J. Nielsen, Usability Engineering. Morgan Kaufmann, 1994.
  6. A. Poositaporn, A. Onuean, and H. Jung, “Design of weighted usability model for elderly/young and general/military user groups,” in 2022 IEEE International Conference on Big Data and Smart Computing, Daegu, Korea, Jan. 2022, pp. 310–313. https://doi.org/10.1109/BigComp54360.2022.00067
  7. D. Demirkol and Ç. Şeneler, “A Turkish translation of the system usability scale: The SUS-TR,” Uşak University Journal of Social Sciences, vol. 11, no. 3, pp. 237–253, 2018. https://doi.org/10.29217/uujss.495
  8. M.-T. Sun and J.-L. Hou, “The architecture and models for document security reasoning in an electronic document management system,” Journal of the Chinese Institute of Industrial Engineers, vol. 20, no. 4, pp. 305-316, July 2002. https://doi.org/10.1080/10170660309509239
  9. H. Fernando, T. Hewavitharana, and A. Perera, “Evaluation of Electronic Document Management (EDM) systems for construction organizations,” in 2019 Moratuwa Engineering Research Conference (MERCon), Moratuwa, Sri Lanka, July 2019, pp. 273–278. https://doi.org/10.1109/MERCon.2019.8818768
  10. A. Haider, B. Aryati, and B. Mahadi, “Opportunities and challenges in implementing electronic document management systems,” Asian Journal of Applied Sciences, vol. 3, no. 1, Feb. 2015. [Online]. Available: https://www.ajouronline.com/index.php/AJAS/article/view/2239
  11. N. Kain and O. Koshy, “Electronic document management systems: benefits and pitfalls,” British Journal of Healthcare Management, vol. 19, no. 4, pp. 173–177, Aug. 2013. https://doi.org/10.12968/bjhc.2013.19.4.173
  12. N. Balogun, L. Raheem, M. D. Abdulrahaman, and U. Balogun, “Adoptability of electronic document management system in Ilorin businesses,” Nigerian Journal of Technology, vol. 38, no. 3, pp. 707–715, July 2019. https://doi.org/10.4314/njt.v38i3.24
  13. A. Ayaz and M. Yanartaş, “An analysis on the unified theory of acceptance and use of technology theory (UTAUT): Acceptance of electronic document management system (EDMS),” Computers in Human Behavior Reports, vol. 2, Aug.–Dec. 2020, Art. no. 100032. https://doi.org/10.1016/j.chbr.2020.100032
  14. W. Vidogah and I. Ndekugri, “A review of the role of information technology in construction claims management,” Computers in Industry, vol. 35, no. 1, pp. 77–85, Feb. 1998. https://doi.org/10.1016/S0166-3615(97)00085-7
  15. D. Anggraini, K. Adi, and J. E. Suseno, “Electronic document management systems implementation across industries: systematic analysis,” Indonesian Journal of Electrical Engineering and Computer Science, vol. 36, no. 1, 2024, Art. no. 264. https://doi.org/10.11591/ijeecs.v36.i1.pp264-273
  16. M. Raynes, “Document management: is the time now right?,” Work Study, vol. 51, no. 6, pp. 303–308, Nov. 2002. https://doi.org/10.1108/00438020210441858
  17. S. D. Seiler, “A case for implementing an electronic document managament system (EDMS),” Master of Arts, University of Massachusetts Boston, 2002. [Online]. Available: https://scholarworks.umb.edu/cct_capstone/280/
  18. M. Grange and M. Scott, “An investigation into the affect of poor end user involvement on electronic document management system (EDMS) implementation,” in UK Academy for Information Systems Conference Proceedings, Mar. 2010. [Online]. Available: https://core.ac.uk/reader/301363050
  19. M. Katani, “Challenges of implementing an electronic document management system in a large health care facility in Southern California,” Master of Science, University of Victoria, 2014. [Online]. Available: https://dspace.library.uvic.ca/bitstream/1828/5482/1/Katani_Maryam_MSc_2014.pdf
  20. D. Owczarek, J. Wojciechowski, J. Murlewski, B. Sakowicz, and A. Napieralski, “Electronic document management system,” in Proceedings of the International Conference Mixed Design of Integrated Circuits and System, Gdynia, Poland, June 2006, pp. 791–792. https://doi.org/10.1109/MIXDES.2006.1706695
  21. H. T. Pho and T. Tambo, “Integrated management systems and workflow-based electronic document management: An empirical study,” Journal of Industrial Engineering and Management, vol. 7, no. 1, pp. 194–217, 2014. https://doi.org/10.3926/jiem.846
  22. R. Knowles, “Electronic document management systems: how to select and implement the right documentation management system for your organisation,” The Electronic Library, vol. 13, no. 6, pp. 527–532, June 1995. https://doi.org/10.1108/eb045423
  23. P. Dourish et al., “Extending document management systems with user-specific active properties,” ACM Transactions on Information Systems (TOIS), vol. 18, no. 2, pp. 140–170, Apr. 2000. https://doi.org/10.1145/348751.348758
  24. F. Guo, C. T. Jahren, and Y. Turkan, “Electronic document management systems for the transportation construction industry,” International Journal of Construction Education and Research, vol. 17, no. 1, pp. 52–67, 2021. https://doi.org/10.1080/15578771.2019.1685612
  25. İ. H. Erden, T. Özbay, and K. Camci, “Knowledge, document and institutional memory improvement,” in 2015 Fourth International Conference on Agro-Geoinformatics (Agro-geoinformatics), Istanbul, Turkey, July 2015, pp. 65–68. https://doi.org/10.1109/Agro-Geoinformatics.2015.7248079
  26. S. Katuu, “Managing digital records in a global environment: A review of the landscape of international standards and good practice guidelines,” The Electronic Library, vol. 34, no. 5, pp. 869–894, Sep. 2016. https://doi.org/10.1108/EL-04-2015-0064
  27. M. Olefhile, M. Athulang, and K. J. Bwalya, “Electronic document and records management system (EDRMS) implementation in a developing world context: Case of Botswana,” in Digital Access and E-Government: Perspectives from Developing and Emerging Countries, P. M. Mothataesi Sebina, II, K. H. Moahi, and K. J. Bwalya, Eds. Hershey, PA, USA: IGI Global, 2014, pp. 235–252. https://doi.org/10.4018/978-1-4666-5868-4.ch015
  28. I. Pappel, V. Tsap, and D. Draheim, “The e-LocGov model for introducing e-governance into local governments: An Estonian case study,” IEEE Transactions on Emerging Topics in Computing, vol. 9, no. 2, pp. 597–611, Apr.–June 2021. https://doi.org/10.1109/TETC.2019.2910199
  29. M. Krasnyanskiy, A. Obukhov, A. Voyakina, V. Skvortsov, and V. Khvorov, “The algorithm of document routing in the electronic document management system using machine learning methods,” International Multidisciplinary Scientific GeoConference: SGEM, vol. 18, no. 2.1, pp. 765–772, 2018. https://doi.org/10.5593/sgem2018/2.1/S07.097
  30. I. P. Balabanov and F. F. Davletshin, “Implementation of ISO 9001, ISO 14001, ISO 45001 requirements with the systems of electronic document turnover,” International Journal of Engineering and Technology (UAE), vol. 7, no. 4, pp. 78–81, Sep. 2018. https://doi.org/10.14419/ijet.v7i4.7.20388
  31. D. Demirkol, A. Seneler, T. Daim, and A. Shaygan, “Measuring perceived usability of university students towards a student information system (SIS): A Turkish university case,” Technology in Society, vol. 62, Aug. 2020, Art. no. 101281. https://doi.org/10.1016/j.techsoc.2020.101281
  32. O. Mukhoid and O. Kurylo, “Extensible integration of the electronic document management system with productivity software,” System Research and Information Technologies, vol. 2020, no. 3, pp. 40–50, Mar. 2020. https://doi.org/10.20535/SRIT.2308-8893.2020.3.03
  33. D. Parker and A. Mobey, “Action research to explore perceptions of risk in project management,” International Journal of Productivity and Performance Management, vol. 53, no. 1, pp. 18–32, Jan. 2004. https://doi.org/10.1108/17410400410509932
  34. G. P. Johnston and D. V. Bowen, “The benefits of electronic records management systems: a general review of published and some unpublished cases,” Records Management Journal, vol. 15, no. 3, pp. 131–140, Dec. 2005. https://doi.org/10.1108/09565690510632319
  35. H. Alshibly, R. Chiong, and Y. Bao, “Investigating the critical success factors for implementing electronic document management systems in governments: evidence from Jordan,” Information Systems Management, vol. 33, no. 4, pp. 287–301, Aug. 2016. https://doi.org/10.1080/10580530.2016.1220213
  36. V. Cho, “A study of the effectiveness of electronic document management systems,” International Journal of Information Technology and Management, vol. 7, no. 3, pp. 327–352, Mar. 2008. https://doi.org/10.1504/IJITM.2008.017608
  37. K. G. Alberto, C. M. Abella, M. G. C. E. Sicat, J. D. Niguidula, and J. M. Caballero, “Compiling remote files: Redefining electronic document management system infrastructure (CReED),” in 2009 International Conference on Information and Multimedia Technology, Jeju, Korea (South), Dec. 2009, pp. 347–350. https://doi.org/10.1109/ICIMT.2009.113
  38. L. Özgür Polat, “Digital transformation process in selection and implementation of an electronic document management system,” in Digital Transformation and Internationalization Strategies in Organizations, O. Yildiz, Ed. Hershey, PA, USA: IGI Global, 2022, pp. 62–84. https://doi.org/10.4018/978-1-7998-8169-8.ch004
  39. J. Brooke, “SUS – A quick and dirty usability scale,” in Usability Evaluation in Industry, P. W. Jordan, B. Thomas, I. L. McClelland, and M. B. Weerdmeester, Eds. London: CRC Press, Jan. 1996, pp. 189–194.
  40. J. R. Lewis, “The system usability scale: past, present, and future,” International Journal of Human-Computer Interaction, vol. 34, no. 7, pp. 577–590, Mar. 2018. https://doi.org/10.1080/10447318.2018.1455307
  41. C. Avram and M. Mărușteri, “Normality assessment, few paradigms and use cases,” Revista Romana de Medicina de Laborator, vol. 30, no. 3, pp. 251–260, July 2022. https://doi.org/10.2478/rrlm-2022-0030
  42. S. S. Shapiro and M. B. Wilk, “An analysis of variance test for normality,” Biometrika, vol. 52, no. 3–4, pp. 591–611, Dec. 1965. https://doi.org/10.1093/biomet/52.3-4.591
  43. A. Goyal and I. Kashyap, “Latent Dirichlet allocation – An approach for topic discovery,” in 2022 International Conference on Machine Learning, Big Data, Cloud and Parallel Computing (COM-IT-CON), Faridabad, India, May 2022, pp. 97–102. https://doi.org/10.1109/COM-ITCON54601.2022.9850912
  44. D. M. Blei, A. Y. Ng, and M. I. Jordan, “Latent Dirichlet allocation,” Journal of Machine Learning Research, vol. 3, pp. 993–1022, Jan. 2003. [Online]. Available: https://www.jmlr.org/papers/volume3/blei03a/blei03a.pdf
  45. R. A. Peterson, “A meta-analysis of Cronbach’s coefficient alpha,” Journal of Consumer Research, vol. 21, no. 2, pp. 381–391, Sep. 1994. https://doi.org/10.1086/209405
  46. A. Bangor, P. Kortum, and J. Miller, “Determining what individual SUS scores mean: adding an adjective rating scale,” Journal Usability Studies, vol. 4, no. 3, pp. 114–123, Apr. 2009.
  47. J. R. Lewis and J. Sauro, “Item benchmarks for the system usability scale,” Journal of Usability studies, vol. 13, no. 3, May 2018. [Online]. Available: https://uxpajournal.org/wp-content/uploads/sites/7/pdf/JUS_Lewis_May2018.pdf
  48. J. Sauro, A Practical Guide to the System Usability Scale: Background, Benchmarks & Best Practices. Measuring Usability LLC, Apr. 2011.
  49. F. D. Davis, “Perceived usefulness, perceived ease of use, and user acceptance of information technology,” Management Information Systems Quarterly, vol. 13, no. 3, pp. 319–340, Sep. 1989. https://doi.org/10.2307/249008
  50. V. Venkatesh, M. G. Morris, G. B. Davis, and F. D. Davis, “User acceptance of information technology: Toward a unified view,” Management Information Systems Quarterly, vol. 27, no. 3, pp. 425–478, Sep. 2003. https://doi.org/10.2307/30036540
  51. A. K. Kabakus, E. Bahcekapili, and A. Ayaz, “The effect of digital literacy on technology acceptance: An evaluation on administrative staff in higher education,” Journal of Information Science, vol. 51, no. 4, pp. 930–941, 2025. https://doi.org/10.1177/01655515231160028
  52. A. Zuiderwijk, M. Janssen, and Y. K. Dwivedi, “Acceptance and use predictors of open data technologies: Drawing upon the unified theory of acceptance and use of technology,” Government Information Quarterly, vol. 32, no. 4, pp. 429–440, Oct. 2015. https://doi.org/10.1016/j.giq.2015.09.005
  53. S. S. Muminova and M. A. o’g Asatov, “Prospects for using artificial intelligence technologies in document automation systems,” Academicia Globe, vol. 2, no. 6, pp. 293–302, June 2021. [Online]. Available: https://media.neliti.com/media/publications/357998-prospects-for-using-artificial-intellige-6e337f58.pdf
  54. I. I. Belov, “Automation of electronic document management systems functions by means of artificial intelligence technologies,” Herald of an Archivist, vol. 3, pp. 772–783, 2022. https://doi.org/10.28995/2073-0101-2022-3-772-783
DOI: https://doi.org/10.2478/acss-2026-0002 | Journal eISSN: 2255-8691 | Journal ISSN: 2255-8683
Language: English
Page range: 17 - 29
Submitted on: Nov 21, 2025
|
Accepted on: Feb 9, 2026
|
Published on: Feb 22, 2026
In partnership with: Paradigm Publishing Services
Publication frequency: Volume open

© 2026 Muhammed Çağrı Aksu, Alper Turan Alan, published by Riga Technical University
This work is licensed under the Creative Commons Attribution 4.0 License.