References
- van der Aalst, W. M. P. (2016). Process mining: Data science in action (2nd ed.). Springer.
- Altuntaş, G., Akca, M., & Polat, D. D. (2020). Yöneticiye duyulan güven ile işten ayrılma niyeti arasındaki ilişkide lider–üye etkileşiminin rolü [The role of leader– member exchange (LMX) on the relationship between trust in managers and intention to leave]. Toros Üniversitesi İİSBF Sosyal Bilimler Dergisi, 7(12), 86-114. https://dergipark.org.tr/tr/download/article-file/1130401
- Aydıner, A. S. (2016). Measuring the impact of information system capabilities on firm performance [Unpublished doctoral dissertation]. Bahçeşehir University.
- Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99-120. https://doi.org/10.1177/014920639101700108
- Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. https://doi.org/10.1037/0022-3514.51.6.1173
- Bayraktar, E., Demirbag, M., Koh, S. C. L., Tatoglu, E., & Zaim, H. (2009). A causal analysis of the impact of information systems and supply chain management practices on operational performance: Evidence from manufacturing SMEs in Turkey. International Journal of Production Economics, 122(1), 133-149. https://doi.org/10.1016/j.ijpe.2009.05.011
- Behr, D. (2017). Assessing the use of back translation: The shortcomings of back translation as a quality testing method. International Journal of Social Research Methodology, 20(6), 573-584. https://doi.org/10.1080/13645579.2016.1252188
- Bollen, K., & Lennox, R. (1991). Conventional wisdom on measurement: A structural equation perspective. Psychological Bulletin, 110(2), 305-314. https://doi.org/10.1037/0033-2909.110.2.305
- Brislin, R. W. (1986). The wording and translation of research instruments. In W. J. Lonner & J. W. Berry (Eds.), Field methods in cross-cultural research (Cross-Cultural Research and Methodology Series, Vol. 8, pp. 137-164). Sage.
- Carifio, J., & Perla, R. (2008). Resolving the 50-year debate around Likert scales. Medical Education, 42(12), 1150-1152. https://doi.org/10.1111/j.1365-2923.2008.03172.x
- Coltman, T., Devinney, T. M., Midgley, D. F., & Venaik, S. (2008). Formative versus reflective measurement models: Two applications of formative measurement. Journal of Business Research, 61(12), 1250-1262. https://doi.org/10.1016/j.jbusres.2008.01.013
- Davenport, T. H. (1993). Process innovation: Reengineering work through information technology. Harvard Business School Press.
- Davenport, T. H., & Ronanki, R. (2018). Artificial intelligence for the real world. Harvard Business Review, 96(1), 108-116. https://hbr.org/2018/01/artificial-intelligence-for-the-real-world
- DeToro, I., & McCabe, T. (1997). How to stay flexible and elude fads. Quality Progress, 30(3), 55-60. https://www.proquest.com/docview/214521777/fulltextPDF/9C01B4EDAF484AA4PQ/1?accountid=45580&sourcetype=Magazines
- DeVellis, R. F. (2016). Scale development: Theory and applications (4th ed.). Sage.
- Doğaner Duman, B., & Altuntaş, G. (2024). Taşımacılık Yönetim Sistemleri (TYS) yazılımlarının seçiminde kullanılan kriterlerin belirlenmesi ve sınıflandırılmasına yönelik bir model önerisi [A model proposal for identifying and classifying criteria used in the selection of Transportation Management System (TMS) software]. VIII. Ulaştırma ve Lojistik Ulusal Kongresi, Zonguldak, Türkiye. https://ulk.ist/media/kitap/viii-ulastirma-ve-lojistik-ulusal-kongresi-bildiri/tasimacilik-yonetim-sistemleri-_yTLZI0w.pdf
- Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Fundamentals of business process management (2nd ed.). Springer. https://doi.org/10.1007/978-3-662-56509-4
- Elbashir, M. Z., Collier, P. A., & Davern, M. J. (2008). Measuring the effects of business intelligence systems: The relationship between business process and organizational performance. International Journal of Accounting Information Systems, 9(3), 135-153. https://doi.org/10.1016/j.accinf.2008.03.001
- Erol, I., & Ferrell, W. G. Jr. (2003). A methodology for selection problems with multiple, conflicting objectives and both qualitative and quantitative criteria. International Journal of Production Economics, 86(2), 187-199. https://doi.org/10.1016/S0925-5273(03)00049-5
- George, D., & Mallery, P. (2010). SPSS for Windows step by step: A simple study guide and reference, 17.0 Update. Pearson.
- Grover, V., Chiang, R. H. L., Liang, T.-P., & Zhang, D. (2018). Creating strategic business value from big data analytics: A research framework. Journal of Management Information Systems, 35(2), 388-423. https://doi.org/10.1080/07421222.2018.1451951
- Gupta, H., Kumar Yadav, A., Kusi-Sarpong, S., Khan, S. A., & Sharma, S. C. (2022). Strategies to overcome barriers to innovative digitalisation technologies for supply chain logistics resilience during pandemic. Technology in Society, 69, 101970. https://doi.org/10.1016/j.techsoc.2022.101970
- Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). Cengage. https://eli.johogo.com/Class/CCU/SEM/_Multivariate%20Data%20Analysis_Hair.pdf
- Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2017). A primer on partial least squares structural equation modeling (PLS-SEM). Sage Publications.
- Hammer, M. (2015). What is business process management? In J. vom Brocke & M. Rose-mann (Eds.), Handbook on business process management 1: Introduction, methods, and information systems (International Handbooks on Information Systems, pp. 3-16). Springer. https://doi.org/10.1007/978-3-642-45100-3_1
- Hayes, A. F. (2022). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach (3rd ed.). The Guilford Press.
- Helfat, C. E., & Raubitschek, R. S. (2018). Dynamic and integrative capabilities for profiting from innovation in digital platform-based ecosystems. Strategic Management Journal, 39(13), 3260-3287. https://doi.org/10.1002/smj.2781
- Kerpedzhiev, G. D., König, U. M., Röglinger, M., & Rosemann, M. (2021). An exploration into future business process management capabilities in view of digitalization. Business & Information Systems Engineering, 63(2), 83-96. https://doi.org/10.1007/s12599-020-00637-0
- Kettinger, W. J., Teng, J. T. C., & Guha, S. (2021). Business process change: A study of methodologies, techniques, and tools. MIS Quarterly, 45(1), 55-78. https://doi.org/10.2307/249742
- Lee, J.-N., Chu, P.-Y., & Tseng, C.-H. (2011). Corporate performance of ICT-enabled business process re-engineering. Industrial Management & Data Systems, 111(5), 735-754. https://doi.org/10.1108/02635571111137287
- Lee, R. G., & Dale, B. G. (1998). Business process management: A review and evaluation. Business Process Management Journal, 4(3), 214-225. https://doi.org/10.1108/14637159810224322
- Legner, C., Eymann, T., Hess, T., Matt, C., Böhmann, T., Drews, P., Mädche, A., Ur-bach, N., & Ahlemann, F. (2017). Digitalization: Opportunity and challenge for the business and information systems engineering community. Business & Information Systems Engineering, 59(4), 301-308. https://doi.org/10.1007/s12599-017-0484-2
- Luo, J., Fan, M., & Zhang, H. (2012). Information technology and organizational capabilities: A longitudinal study of the apparel industry. Decision Support Systems, 53(1), 186-194. https://doi.org/10.1016/j.dss.2012.01.003
- Mahmood, M. A., & Soon, S. K. (1991). A comprehensive model for measuring the potential impact of information technology on organizational strategic variables. Decision Sciences, 22(4), 869-897. https://doi.org/10.1111/j.1540-5915.1991.tb00368.x
- McLaren, T. S., Head, M. M., Yuan, Y., & Chan, Y. E. (2011). A multilevel model for measuring fit between a firm’s competitive strategies and information systems capabilities. MIS Quarterly, 35(4), 909-929. https://doi.org/10.2307/41409966
- Mithas, S., Ramasubbu, N., & Sambamurthy, V. (2011). How information management capability influences firm performance. MIS Quarterly, 35(1), 237-256. https://doi.org/10.2307/23043496
- Nunnally, J. C., & Bernstein, I. H. (1994). The assessment of reliability. Psychometric Theory, 3, 248-292.
- Norman, G. (2010). Likert scales, levels of measurement, and the “laws” of statistics. Advances in Health Sciences Education, 15, 625-632. https://doi.org/10.1007/s10459-010-9222-y
- Ongena, G., & Ravesteyn, P. (2020). Business process management maturity and performance: A multi group analysis of sectors and organization sizes. Business Process Management Journal, 26(1), 132-149. https://doi.org/10.1108/BPMJ-08-2018-0224
- Özan, B. (2021). Süreç yönetimi ve süreç iyileştirmenin işletme performansı üzerindeki etkisi [Analysis of the effects of process management and process improvement on business performance]. İşletme Araştırmaları Dergisi, 13(1), 193-206. https://isarder.org/index.php/isarder/article/view/1442/1396
- Petter, S., Straub, D., & Rai, A. (2007). Specifying formative constructs in information systems research. MIS Quarterly, 31(4), 623-656. https://doi.org/10.2307/25148814
- Ravesteyn, P., & Batenburg, R. (2010). Surveying the critical success factors of BPM-systems implementation. Business Process Management Journal, 16(3), 492-507. https://doi.org/10.1108/14637151011049467
- dos Santos Rocha, R., & Fantinato, M. (2013). The use of software product lines for business process management: A systematic literature review. Information and Software Technology, 55(8), 1355-1373. https://doi.org/10.1016/j.infsof.2013.02.007
- Röglinger, M., Pöppelbuß, J., & Becker, J. (2012). Maturity models in business process management. Business Process Management Journal, 18(2), 328-346. https://doi.org/10.1108/14637151211225225
- Rosemann, M., & de Bruin, T. (2005). Towards a business process management maturity model. In ECIS 2005 Proceedings of the Thirteenth European Conference on Information Systems (pp. 26-37). Verlag and the London School of Economics. https://eprints.qut.edu.au/25194/1/25194_rosemann_2006001488.pdf
- Rosemann, M., & vom Brocke, J. (2015). The six core elements of business process management. In J. vom Brocke & M. Rosemann (Eds.), Handbook on business process management 1: Introduction, methods,and information Systems (2nd ed., pp. 105-122). Springer. https://doi.org/10.1007/978-3-642-45100-3_5
- Rummler, G. A., & Brache, A. P. (1995). Improving performance: How to manage the white space on the organization chart (2nd ed.). Jossey-Bass.
- Sahay, B., & Gupta, A. (2003). Development of software selection criteria for supply chain solutions. Industrial Management & Data Systems, 103(2), 97-110. https://doi.org/10.1108/02635570310463429
- Saunders, M., Lewis, P., & Thornhill, A. (2019). Research methods for business students (8th ed.). Pearson.
- Şen, C. G., Baraçlı, H., Şen, S., & Başlıgil, H. (2009). An integrated decision support system dealing with qualitative and quantitative objectives for enterprise software selection. Expert Systems with Applications, 36(3/1), 5272-5283. https://doi.org/10.1016/j.eswa.2008.06.070
- Siriram, R. (2012). A soft and hard systems approach to business process management. Systems Research and Behavioral Science, 29(1), 87-100. https://doi.org/10.1002/sres.1095
- Smith, H., & Fingar, P. (2003). Business process management: The third wave. Meghan--Kiffer Press.
- Tabachnick, B. G., & Fidell, L. S. (2013). Using multivariate statistics (6th ed.). Pearson. https://api.pageplace.de/preview/DT0400.9781292034546_A24616694/preview-9781292034546_A24616694.pdf
- Tallon, P. P. (2008). A process-oriented perspective on the alignment of information technology and business strategy. Journal of Management Information Systems, 24(3), 227-268. https://doi.org/10.2753/MIS0742-1222240308
- Trkman, P. (2010). The critical success factors of business process management. International Journal of Information Management, 30(2), 125-134. https://doi.org/10.1016/j.ijinfomgt.2009.07.003
- Trkman, P., McCormack, K., de Oliveira, M. P. V., & Ladeira, M. B. (2016). Value-oriented supply chain risk management: You get what you expect. Industrial Management & Data Systems, 116(5), 1061-1083. https://doi.org/10.1108/IMDS-09-2015-0368
- Turkish Statistical Institute. (2023). Logistics sector statistics: 2022 annual report. https://veriportali.tuik.gov.tr/Bulten/Index?p=Annual-Industry-and-Service-Statistics-2022-49569&dil=2
- Umble, E. J., Haft, R. R., & Umble, M. M. (2003). Enterprise resource planning: Implementation procedures and critical success factors. European Journal of Operational Research, 146(2), 241-257. https://doi.org/10.1016/S0377-2217(02)00547-7
- Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Qi Dong, J., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889-901. https://doi.org/10.1016/j.jbusres.2019.09.022
- Vial, G. (2019). Understanding digital transformation: A review and a research agenda. Journal of Strategic Information Systems, 28(2), 118-144. https://doi.org/10.1016/j.jsis.2019.01.003
- Vickery, S. K., Droge, C., & Markland, R. E. (1993). Production competence and business strategy: Do they affect business performance? Decision Sciences, 24(2), 435-456. https://doi.org/10.1111/j.1540-5915.1993.tb00482.x
- Vom Brocke, J., & Mendling, J. (2015). Business process management cases: Digital innovation and business transformation in practice. Springer.
- Wamba-Taguimdje, S.-L., Fosso Wamba, S., Kala Kamdjoug, J. R., & Tchatchouang Wanko, C. E. (2020). Influence of artificial intelligence (AI) on firm performance: The business value of AI-based transformation projects. Business Process Management Journal, 26(7), 1893-1924. https://doi.org/10.1108/BPMJ-10-2019-0411
- Wang, G., Gunasekaran, A., Ngai, E. W. T., & Papadopoulos, T. (2016). Big data analytics in logistics and supply chain management: Certain investigations for research and applications. International Journal of Production Economics, 176, 98-110. https://doi.org/10.1016/j.ijpe.2016.03.014
- Wang, Y., Han, J. H., & Beynon-Davies, P. (2019). Understanding blockchain technology for future supply chains: A systematic literature review and research agenda. Supply Chain Management: An International Journal, 24(1), 62-84. https://doi.org/10.1108/SCM-03-2018-0148
- Wei, C.-C., & Wang, M.-J. J. (2004). A comprehensive framework for selecting an ERP system. International Journal of Project Management, 22(2), 161-169. https://doi.org/10.1016/S0263-7863(02)00064-9
- Weske, M. (2012). Business process management: Concepts, languages, architectures (2nd ed.). Springer.
- Wilcox King, A., & Zeithaml, C. P. (2001). Competencies and firm performance: Examining the causal ambiguity paradox. Strategic Management Journal, 22(1), 75-99. https://doi.org/10.1002/1097-0266(200101)22:1%3C75::AID-SMJ145%3E3.0.CO;2-I
- World Bank. (2023). Connecting to compete: Trade logistic in global economy. Logistics Performance Index (LPI) 2023. https://lpi.worldbank.org/sites/default/files/2023-04/LPI_2023_report.pdf
- Yamin, S., Gunasekaran, A., & Mavondo, F. T. (1999). Relationship between generic strategies, competitive advantage and organizational performance: An empirical analysis. Technovation, 19(8), 507-518. https://doi.org/10.1016/S0166-4972(99)00024-3
- Zairi, M. (1997). Business process management: A boundary less approach to modern competitiveness. Business Process Management Journal, 3(1), 64-80. https://doi.org/10.1108/14637159710161585
- Zhao, X., Lynch, J. G., Jr., & Chen, Q. (2010) Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197-206. https://doi.org/10.1086/651257