New Method To Assess Service Quality in Care Homes For The Elderly
References
- UN. United Nations Report of the Second World Assembly on Ageing in Madrid. A/CONF.197/9. 2002, United Nations, New York.
- Dåniş MZ, “Community based care understanding and social services: A case model proposal for Turkey”, Turk Geriatri Dergisi 2008, 11(2):94-105.
- Kihlgren M, Thorsén H, “Violation of the patient’s integrity seen by staff in long-term care”, Scandinavian Journal of Caring Sciences 1996, 10(2):103- 107.
- Harrefors C, Sävenstedt S, Axelsson K, “Elderly people’s perceptions of how they want to be cared for: An interview study with healthy elderly couples in Northern Sweden”, Scandinavian Journal of Caring Sciences 2009, 23(2):353- 360.
- Hancock GA, Woods B, Challis D, Orell M, “The needs of older people with dementia in residential care”, International Journal of Geriatric Psychiatry 2006, 21(1): 43-49.
- Worden A, Challis DJ, Pedersen I, “The assessment of older people’s needs in care homes”, Aging and Mental Health 2006, 10(5):549-557.
- Cleary PD, McNeil BJ, “Patient satisfaction as an indicator of quality of care”, Inquiry 1988, 25(1):25-36.
- Bedell SE, Cleary PD, Delbanco TL, “The kindly stress of hospitalization”, American Journal of Medicine 1984, 77(4):592-596.
- Greenfield S, Kaplan S, Ware JE, “Expanding patient involvement in care: Effects on patient outcomes”, Annals of Internal Medicine 1985, 102(4):520- 528.
- Mumford E, Schlesinger HJ, Glass GV, "The effects of psychological intervention on recovery from surgery and heart attacks: An analysis of the literature”, American Journal of Public Health 1982, 72(2):141-151.
- Wilson A, McDonald P, “Comparison of patient questionnaire, medical record, and audio tape in assessment of health promotion in general practice consultations”, British Medical Journal 1994, 309(6967):1483-1485.
- Buchman TA, Tracy JA, “Obtaining responses to sensitive questions: conventional questionnaire versus randomized response technique”, Journal of Accounting Research 1982, 20:263-271.
- Schaeffer NC, “Asking questions about threatening topics: a selective overview”, Stone AA, Turkkan JS, Bacharach JB, Jobe JB, Kurtzman HS, Cain VS. – The science of self-report: Implications for research and practice 2000, pp.105-121.
- Schell ES, “Nurses’ perceptions of elderly patients”, Age and Ageing 2001, 30(5):367-368.
- Cooper SA, Coleman PE, “Caring for the older person: an exploration of perceptions using personal construct theory”, Age and Ageing 2001, 30(5):399-402.
- Miller M, Supranowicz P, Gebska-Kuczerowska A, Car J, “Evaluation of medical service quality by hospitalized patients [Ocena jakosci usług medycznych przez pacjentów szpitali]”, Przeglad epidemiologiczny 2008, 62(3):643-650.
- Cleary PD, Edgman-Levitan S, Roberts M, Moloney TW, McMullen W, Walker JD, Delbanco TL, “Patients evaluate their hospital care: A national survey”, Health Affairs 1991, 10(4):254-267.
- Williams B, “Patient satisfaction: a valid concept?”, Social Science and Medicine 1994, 38(4):509-516.
- Rubin H, “Can patients evaluate the quality of hospital care?”, Medical care review 1990, 47(3):267-326.
- Sitzia J, “How valid and reliable are patient satisfaction data?”, International Journal for Quality in Health Care 1999, 11(4):319-328.
- Reijula J, Rosendahl T, Reijula K, Linnavuo M, Sepponen R, “A simple and countable method for the assessment of perceived well-being among elderly people”, International Journal on Smart Sensing and Intelligent Systems 2009, 2(2):279-292.
- Reijula J, Rosendahl T, Reijula K, Roilas P, Roilas H, Sepponen R, “A new method to assess perceived well-being among elderly people – a feasibility study”, BMC Geriatrics 2009, 9:55.
- Popham WJ, “Appraising two techniques for increasing the honesty of students’ answers to self-report assessment devices”, Journal of Personnel Evaluation in Education 1993, 7(1):33-41.
- Davhana-Maselesele M, Igumbor JO, “The impact of caring for persons living with HIV and AIDS on the mental health of nurses on the Limpopo Province”, Curationis 2008, 31(2):67-73.
- Lopez JA, Meyer C, “Caring for patients with cancer: How stressful is it for the physician?”, Comprehensive Therapy 1985, 11(9):68-70.
- Tomes AE, Chee Peng Ng S, “Service quality in hospital care: the development of an in-patient questionnaire”, International journal of health care quality assurance 1995, 8(3):25-33.
DOI: https://doi.org/10.21307/ijssis-2017-376 | Journal eISSN: 1178-5608
Language: English
Page range: 14 - 26
Published on: Dec 13, 2017
Published by: Professor Subhas Chandra Mukhopadhyay
In partnership with: Paradigm Publishing Services
Publication frequency: 1 times per year
Related subjects:
© 2017 Jori Reijula, Toni Rosendahl, Kari Reijula, Paula Roilas, Heikki Roilas, Raimo Sepponen, published by Professor Subhas Chandra Mukhopadhyay
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.