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The ROAM Project Part 1: Exploring new frontiers in video conferencing to expand the delivery of remote O&M services in regional Western Australia Cover

The ROAM Project Part 1: Exploring new frontiers in video conferencing to expand the delivery of remote O&M services in regional Western Australia

Open Access
|Jan 2017

Abstract

Twenty-five trials were conducted over a three-month period to investigate the potential for delivering O&M services remotely via video conferencing. Participants varied in age, geographical location, level of functional vision, and O&M goals. The video conferencing connection was made using the Vidyo software platform. Eleven participants (located remotely) were required to wear a chest harness that had been adapted to connect with an iPhone 6+, and were accompanied by a support person. An office-based O&M specialist provided instruction, guidance, and training as required throughout the sessions. The trials appeared to demonstrate that a range of O&M services can be successfully delivered via video conferencing.

Language: English
Page range: 101 - 118
Published on: Jan 1, 2017
Published by: Guide Dogs NSW/ACT
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year

© 2017 Amy Barrett-Lennard, published by Guide Dogs NSW/ACT
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.