
Table 1.
Demographic characteristics of the study sample.

Figure 1.
Pre vs Post O&M specialist rating of the client level of skill and confidence.

Figure 2.
Pre vs Post O&M client rating of their level of skill and confidence.

Table 2.
Information about programs, O&M specialists, and offices involved in the study.

Table 3.
Predictors of the degree of improvement (2 points or more) in skill and confidence (univariate associations).