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Understanding the Service Quality Perception Gaps between Judicial Servants and Judiciary Users Cover

Understanding the Service Quality Perception Gaps between Judicial Servants and Judiciary Users

International Journal for Court Administration
Volume 6 (2014): Issue 2
By:   
Open Access
|Dec 2014
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DOI: https://doi.org/10.18352/ijca.146 | Journal eISSN: 2156-7964
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Language: English
Page range: 84 - 105
Published on: Dec 18, 2014
Published by: International Association for Court Administration
In partnership with: Paradigm Publishing Services
Keywords:
SERVQUAL,
Public service assessment,
Service Quality,
Public Satisfaction Management

© 2014 Rodrigo Murillo, published by International Association for Court Administration
This work is licensed under the Creative Commons Attribution 3.0 License.

Volume 6 (2014): Issue 2
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