Fig. 1.
Type of attribute in the Kano method (Bakhitar et al_, 2015; Wolniak & Skotnicka, 2008)
| Negative | ||||||
|---|---|---|---|---|---|---|
| Positive | I like it | That’s the way it has to be | I don’t mind | I can put up with it | I don’t like it | |
| I like it | Q | A | A | A | O | |
| That’s the way it has to be | R | I | I | I | M | |
| I don’t mind | R | I | I | I | M | |
| I can put up with it | R | I | I | I | M | |
| I don’t like it | R | R | R | R | Q | |
List of the attributes used during the research (own research)
| No. | The number of votes in the category | Evaluation of the attribute | Satisfaction index | Dissatisfaction index | |||||
|---|---|---|---|---|---|---|---|---|---|
| A | M | O | I | Q | R | ||||
| 1. | 11 | 112 | 5 | 0 | 1 | 0 | M | 0.125 | −0.914 |
| 2. | 4 | 123 | 2 | 0 | 0 | 0 | M | 0.047 | −0.969 |
| 3. | 91 | 23 | 12 | 3 | 0 | 0 | A | 0.798 | −0.271 |
| 4. | 85 | 18 | 26 | 0 | 0 | 0 | A | 0.860 | −0.341 |
| 5. | 14 | 96 | 18 | 0 | 1 | 0 | M | 0.250 | −0.891 |
| 6. | 88 | 12 | 29 | 0 | 0 | 0 | A | 0.907 | −0.318 |
| 7. | 11 | 98 | 21 | 0 | 0 | 0 | M | 0.246 | −0.915 |
| 8. | 14 | 25 | 72 | 18 | 0 | 0 | O | 0.667 | −0.752 |
| 9. | 24 | 12 | 89 | 4 | 0 | 0 | O | 0.876 | −0.783 |
| 10. | 96 | 16 | 11 | 6 | 0 | 0 | A | 0.829 | −0.209 |
| 11. | 112 | 5 | 11 | 0 | 1 | 0 | A | 0.961 | −0.125 |
| 12. | 8 | 121 | 0 | 0 | 0 | 0 | M | 0.062 | −0.938 |
| 13. | 11 | 118 | 0 | 0 | 0 | 0 | M | 0.085 | −0.915 |
| 14. | 17 | 12 | 64 | 36 | 0 | 0 | O | 0.628 | −0.589 |
| 15. | 87 | 27 | 12 | 2 | 1 | 0 | A | 0.773 | −0.305 |
| 16. | 21 | 82 | 26 | 0 | 0 | 0 | M | 0.364 | −0.837 |
| 17. | 82 | 27 | 17 | 3 | 0 | 0 | A | 0.767 | −0.341 |
| 18. | 21 | 108 | 0 | 0 | 0 | 0 | M | 0.163 | −0.837 |
| 19. | 13 | 112 | 4 | 0 | 0 | 0 | M | 0.132 | −0.899 |
| 20. | 94 | 9 | 26 | 0 | 0 | 0 | A | 0.930 | −0.271 |
| 21. | 98 | 13 | 18 | 0 | 0 | 0 | A | 0.899 | −0.240 |
| 22. | 88 | 25 | 16 | 0 | 0 | 0 | A | 0.806 | −0.318 |
| 23. | 16 | 102 | 11 | 0 | 0 | 0 | M | 0.209 | −0.876 |
| 24. | 19 | 7 | 15 | 87 | 1 | 0 | I | 0.266 | −0.172 |
| 25. | 9 | 7 | 8 | 98 | 0 | 7 | I | 0.139 | −0.123 |