References
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- 2. College of Nurses of Ontario. Practice Guideline: Telepractice. 2009. Retrieved March 2014 from: http://www.cno.org/Global/docs/prac/41041_telephone.pdf
- 3. Briggs JK. Telephone Triage Protocols for Nurses. Philadelphia. Lippinco /Williams and Wilkins, 2007.
- 4. Car J, Sheikh A. Information in Practice: Telephone Consultations. BMJ 2003; 326: 966-969. doi: 10.1136/bmj.326.7396.966
- 5. Wheeler, S. Telephone Triage Nursing: Roles, Tools and Rules, 2009. Retrieved April 2014 from: http://www.nursingceu.com/courses/290/index_nceu.html