Table 1
Overview of scales and items measuring workplace social capital and number of quotations in relation to shift of referent or problems answering.
| Scale | Item | Number of quotations | Item text | Shift of referent | Problems answering | |||
|---|---|---|---|---|---|---|---|---|
| Shift of referent | No shift of referent | No perspective identified | Problem answering | Tourangeau: step 1: understand step 2: retrieve step 3: judge step 4: report | ||||
| Mutual trust between employees | TE1 | 19 | Do the employees withhold information from each other? | 11 | 2 | 6 | 4 | Understand: 2 Retrieve: 2 |
| TE2 | 19 | Do the employees withhold information from the management? | 8 | 2 | 9 | 3 | Retrieve: 3 | |
| TE3 | 20 | Do the employees in general trust each other? | 11 | 3 | 6 | 0 | ||
| Trust regarding management | TM1 | 21 | Does the management trust the employees to do their work well? | 6 | 2 | 13 | 0 | |
| TM2 | 20 | Can you trust the information that comes from the management? | 3 | 6 | 11 | 0 | ||
| TM3 | 16 | Does the management withhold important information from the employees? | 4 | 4 | 8 | 5 | Retrieve: 4 Report: 1 | |
| TM4 | 19 | Are the employees able to express their views and feelings? | 8 | 4 | 7 | 0 | ||
| Justice | JU1 | 22 | Are conflicts resolved in a fair way? | 9 | 2 | 11 | 7 | Understand/retrieve: 1 Retrieve: 3 Retrieve/judge: 3 |
| JU2 | 20 | Are employees appreciated when they have done a good job? | 11 | 5 | 4 | 1 | Retrieve/judge: 1 | |
| JU3 | 22 | Are all suggestions from employees treated seriously by the management? | 5 | 9 | 8 | 3 | Retrieve/report: 2 Unclear problem: 1 | |
| JU4 | 24 | Is the work distributed fairly? | 14 | 1 | 9 | 0 | ||