
Emotion Work and Musculoskeletal Pain in Supermarket Cashiers: A Test of a Sleep-Mediation Model
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DOI: https://doi.org/10.16993/sjwop.25 | Journal eISSN: 2002-2867
Language: English
Page range: 6 - 6
Submitted on: Dec 7, 2016
Accepted on: Aug 11, 2017
Published on: Aug 24, 2017
Published by: Stockholm University Press
In partnership with: Paradigm Publishing Services
Keywords:
© 2017 Maria U. Kottwitz, Cornelia Rolli Salathé, Carina Buser, Achim Elfering, published by Stockholm University Press
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