Abstract
The Open University’s Library Service has witnessed a huge shift away from print in order to at first drive and then meet the growing demand for e-books. Processes and workflows have grown responsively and almost organically as Library staff strive to manage this change operationally on what has felt like an internal and external landscape of shifting sands. This article presents a case study that discusses issues faced by Open University Library Services around the acquisition of e-books and some of the ways that these issues have been, and continue to be addressed. It concludes that the best solution to meet future demand for e-books from students, tutors and researchers lies in the collective expression of requirements and collaborative provision of solutions across all relevant sectors of the information supply chain.