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The Effect of Sociodemographic Factors on the Patient Satisfaction with Health Care System Cover

The Effect of Sociodemographic Factors on the Patient Satisfaction with Health Care System

Open Access
|Nov 2019

References

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DOI: https://doi.org/10.1515/sjecr-2017-0042 | Journal eISSN: 2956-2090 | Journal ISSN: 2956-0454
Language: English
Page range: 251 - 255
Submitted on: Dec 15, 2016
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Accepted on: Jul 25, 2017
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Published on: Nov 7, 2019
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2019 Ivana Mitrovic Djordjevic, Dragan Vasiljevic, published by University of Kragujevac, Faculty of Medical Sciences
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.