Have a personal or library account? Click to login

The culture of excellence. Challenges and opportunities during changing times

Open Access
|Aug 2017

References

  1. Bice, P. (2007), Our Business Excellence Journey. City of Marion 2007 Bronze Business Excellence Award Winner, SAI Global Solutions,www.saiglobal.com/improve.
  2. Bosworth, D.L., R. Davies and R.A. Wilson (2002). Skills, High Level Work Practices and Enterprise Performance. IER Research Report. University of Warwick
  3. Effective environments. Designing innovative solutions for success. Designing a culture of excellence (1999).www.effenv.com.
  4. Experiencepoint. “ExperienceChange.” 2012. www.experiencepoint.com.
  5. Gilliland, Norrie (1997) Developing Your Business Through Investors in People, 2nd ed. Gower: Hampshire UK.
  6. Jantti, M. (2000), Investing in people to develop the Ideal Culture, Momentum, The Quality Magazine, 1, June 2000, http://ro.uow.edu.au/asdpapers/
  7. Heintzman, R., Marson, B. (2005). People, service and trust: Is there a public sector service value chain? International Review of Administrative Sciences 71, no. 4 (2005): 549-575.
  8. Kotter and Heskett (2015), Corporate Culture and Performance.
  9. Kotter, J. (2007), Leading Change: Why Transformation Efforts Fail. Harvard Business Review 85, no. 1: 96-103.
  10. Maurer, R. (2010). Beyond The Wall of Resistance: Why 70% of All Changes STILL Fail—and What You Can Do About It. 2nd ed. Texas: Bard Press.
  11. Patwell, B., Donna Gray, and Steve Kanellakos (2011), An Innovative Approach to Fostering a Culture of Service Excellence in the City of Ottawa, Paper presented at the OD Network Conference in Baltimore/MD0 October 31/2011. Available online:http://www.patwellconsulting.com/LinkClick.aspx?fileticket=pAooynIBteM%3d&tabid=77.
  12. Ramsden, P. (2008), Learning to Teach in Higher Education, 2nd Edition, Routledge Falmer London and New York, pp 5, 6, 86, 87.
  13. Sharir, E. Lindesay, A. (2015). Culture of Excellence: The Secret to Creating a High Performance Organization, www.dynamicachievement.com.
  14. Schein, E. (1999). The Corporate Culture Survival Guide. San Francisco: Jossey Bass.
  15. Teaching Excellence & Educational Innovation (2015) Eberly Center for Teaching Excellence & Educational Innovation, Carnegie Mellon University. http://www.cmu.edu/teaching/.
  16. The 2010 Canadian Corporate Culture Study (2010), Waterstone Human Capital Report.
  17. Turnbull, Sh. (2008). Leading the Players in Cultural Change. EFMD Global Focus 2, no. 1, p. 40-43.
  18. Warwick, I., (2010), Creating a Culture of Excellence, London Gifted and Talented.
  19. Weisbord, M. R. (1978). Organizational Diagnosis: A Workbook of Theory and Practice. Reading, MA: Addison-Wesley.
  20. www.bqf.org.uk
  21. www.americanprogress.org
Language: English
Page range: 322 - 331
Published on: Aug 26, 2017
Published by: Bucharest University of Economic Studies
In partnership with: Paradigm Publishing Services
Publication frequency: 1 times per year

© 2017 Marta-Christina Suciu, published by Bucharest University of Economic Studies
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.