Tab. 1
Review of definition.
| Author | The quality definition is... |
|---|---|
| Deming (QP Staff 2010) | solution to the problem |
| Juran (QP Staff 2010) | suitability for use |
| Crosby (QP Staff 2010) | free, but not a gift |
| Wayne (Summers 2009) | customer satisfaction |
| Tacher (Summers 2009) | when a buyer returns, not a product |
| Oakland (Oakland 2015) | meeting customer requirements |
| ISO (ISO 2015) | compliance with the required requirements |
Tab. 2
Steps to quality management (PMI; ISO 9001:2015 2013, 2015).
| Quality planning | |
 | Identify the standards and levels relevant to the project; |
| Determine the activities needed to meet the requirements of this standard. | |
| Quality insurance | |
 | Planned and continuous activity in order to meet quality standards; |
| Provide the required quality of products or services; | |
| The achievement of the quality plan and its promotion; | |
| Continuous quality assessment. | |
| Improving quality | |
| Measuring and comparing basic project results with quality requirements and relevant standards throughout the project; |
| Analyze and report on achieved requirements and standards in performance; | |
| Provision of the necessary corrective actions; | |
| TQM, European Foundation for Quality Management (EFQM) model, Kaizen, reengineering, Six Sigma | |
| Customer orientation; | |
| Planning process; | |
| Management process; | |
| Improvement process; | |
| Complete involvement. | |
Fig. 1:
Working experience of participants in the research on the factor “quality of the product and project management process”.
Tab. 3
Total variance explained (questionnaire and case study).
| Component | Initial eigenvalues | Extraction sums of squared loadings | Rotation sums of squared loadings | ||||||
|---|---|---|---|---|---|---|---|---|---|
| Total | % of Variance | Cumulative% | Total | % of Variance | Cumulative% | Total | % of Variance | Cumulative% | |
| Questionnaires/surveys | |||||||||
| 1 | 4.931 | 44.828 | 44.828 | 4.931 | 44.828 | 44.828 | 3.015 | 27.413 | 27.413 |
| 2 | 1.209 | 10.995 | 55.824 | 1.209 | 10.995 | 55.824 | 2.225 | 20.226 | 47.639 |
| 3 | 1.186 | 10.781 | 66.605 | 1.186 | 10.781 | 66.605 | 2.086 | 18.966 | 66.605 |
| 4 | 0.797 | 7.248 | 73.853 | ||||||
| 5 | 0.653 | 5.935 | 79.788 | ||||||
| 6 | 0.601 | 5.460 | 85.249 | ||||||
| 7 | 0.432 | 3.930 | 89.178 | ||||||
| 8 | 0.406 | 3.688 | 92.867 | ||||||
| 9 | 0.305 | 2.773 | 95.639 | ||||||
| 10 | 0.292 | 2.655 | 98.294 | ||||||
| 11 | 0.188 | 1.706 | 100.000 | ||||||
| Case study | |||||||||
| 1 | 4.498 | 44.977 | 44.977 | 4.498 | 44.977 | 44.977 | 2.704 | 27.041 | 27.041 |
| 2 | 1.879 | 18.789 | 63.766 | 1.879 | 18.789 | 63.766 | 2.550 | 25.503 | 52.544 |
| 3 | 1.328 | 13.280 | 77.046 | 1.328 | 13.280 | 77.046 | 2.450 | 24.502 | 77.046 |
| 4 | 0.628 | 6.280 | 83.326 | ||||||
| 5 | 0.581 | 5.811 | 89.138 | ||||||
| 6 | 0.474 | 4.744 | 93.881 | ||||||
| 7 | 0.291 | 2.913 | 96.794 | ||||||
| 8 | 0.198 | 1.978 | 98.772 | ||||||
| 9 | 0.098 | .984 | 99.756 | ||||||
| 10 | 0.024 | .244 | 100.000 | ||||||
Tab. 4
Factor structure matrix after varimax rotation.
| Factor | Surveys | Case studies | ||||||
|---|---|---|---|---|---|---|---|---|
| Rotated component of matrix | Communalities | Rotated component of matrix | Communalities | |||||
| 1 | 2 | 3 | 1 | 2 | 3 | |||
| X1 | 0.804 | −0.085 | 0.090 | 0.662 | 0.829 | 0.200 | 0.143 | 0.747 |
| X2 | 0.771 | 0.175 | 0.226 | 0.676 | 0.790 | 0.157 | 0.193 | 0.685 |
| X3 | 0.743 | 0.323 | 0.067 | 0.661 | 0.173 | 0.140 | 0.950 | 0.952 |
| X4 | 0.109 | −0.088 | 0.853 | 0.747 | 0.442 | 0.778 | −0.061 | 0.804 |
| X5 | 0.144 | 0.228 | 0.668 | 0.520 | 0.355 | 0.847 | 0.090 | 0.852 |
| X6 | 0.581 | 0.236 | 0.551 | 0.697 | 0.584 | 0.079 | 0.665 | 0.789 |
| X7 | 0.190 | 0.628 | 0.433 | 0.618 | MSA < minimum excluded | |||
| X8 | 0.720 | 0.422 | 0.201 | 0.737 | 0.156 | 0.111 | 0.963 | 0.964 |
| X9 | 0.489 | 0.605 | 0.242 | 0.663 | 0.119 | 0.665 | 0.275 | 0.532 |
| X10 | 0.073 | 0.846 | −0.104 | 0.732 | 0.805 | 0.086 | 0.173 | 0.686 |
| X11 | 0.232 | 0.559 | 0.498 | 0.614 | −0.120 | 0.821 | 0.064 | 0.693 |
Fig. 2:
Quality factor of the project management process and quality factor of product: definition and planning phase – surveys.
Fig. 3:
Quality factor of the project management process and quality factor of product: definition and planning phase – model and case study.