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The Use of the Kano Model to Enhance Customer Satisfaction Cover

The Use of the Kano Model to Enhance Customer Satisfaction

Organizacija
Volume 50 (2017): Issue 4 (December 2017)
By: Laura Južnik Rotar and  Mitja Kozar  
Open Access
|Dec 2017

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DOI: https://doi.org/10.1515/orga-2017-0025 | Journal eISSN: 1581-1832 | Journal ISSN: 1318-5454
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Language: English
Page range: 339 - 351
Submitted on: Mar 15, 2017
Accepted on: Jul 11, 2017
Published on: Dec 8, 2017
Published by: University of Maribor
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
optimization,
business decisions,
Kano model,
measuring customer satisfaction
Related subjects:
Business and economics,
Business management,
Management, organization, corporate governance

© 2017 Laura Južnik Rotar, Mitja Kozar, published by University of Maribor
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

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