References
- Afshardost, M., Farahmandian, S. & SaqiqEshaghi, S.M. (2013), “Linking trust, perceived website quality, privacy protection, gender and online purchase intentions”, IOSR Journal of Business and Management, Vol. 13, No. 4, pp. 63-72.10.9790/487X-1346372
- Al-Debei, M.M., Akroush, M.N., & Ashouri, M.I. (2014), “Consumer attitudes towards online shopping: the effects of trust, perceived benefits, and perceived web quality”, Internet Research, Vol. 25, No. 5, pp. 707-733.10.1108/IntR-05-2014-0146
- Al-Mamary, Y.H., Shamsuddin, A. & Aziati, N. (2013), “The impact of management information systems adoption in managerial decision making: a review”, Management Information Systems, Vol. 8, No. 2013, pp. 10-17.
- Al-Manasra, E.A., Khair, M., Zaid, S.A. & Qutaishat, F.T. (2013), “Investigating the impact of website quality on consumers’ satisfaction in Jordanian telecommunication section”, Arab Economic and Business Journal, Vol. 8, pp. 31-37.10.1016/j.aebj.2013.11.004
- Alharbi, I.M., Zyngier, S. & Hodkinson, C. (2013), “Privacy by design and customers’ privacy and security concerns in the success of e-commerce”, Journal of Enterprise Information Management, Vol. 26, No. 6, pp. 702-718.10.1108/JEIM-07-2013-0039
- Alrawashdeh, T.A., Muhairat, M. & Althunibat, A. (2013), “Evaluating the quality of software in ERP systems using ISO 9126 model”, International Journal of Ambient Systems and Applications, Vol 1, No 1, pp. 1-9.
- Andersen, K. & Gronau, N. (2007), “Criteria to assess the adaptability of software engineering approaches”, IRMA International Conference, pp. 1460-1461.
- Barnes, S. & Vidgen, R. (2002), “An integrative approach to the assessment of e-commerce quality”, Journal of Electronic Commerce Research, Vol. 3, No. 3, pp. 114-127.
- Bilgihan, A. and Bujisic, M. (2014), “The effect of website features in online relationship marketing: a case of online hotel booking”, Electronic Commerce Research and Applications, Vol. 2014, pp. 1-11.
- Brown, I. & Jayakody, R. (2008), “B2C e-commerce success: A test and validation of a revised conceptual model”, Electronic Journal Information Systems Evaluation, Vol. 11, No. 3, pp. 167-184.
- Cebi, S. (2013), “A quality evaluation model for the design quality of online shopping websites”, Electronic Commerce Research and Application, Vol. 12, pp. 124-135.10.1016/j.elerap.2012.12.001
- Chen, C.W.D. & Cheng, C.Y.J. (2009), “Understanding consumer intention in online shopping: A respecification and validation of the DeLone and McLean model”, Behaviour and Information Technology, Vol. 28, No. 4, pp. 335-345.10.1080/01449290701850111
- Chiu, C., Wang, E.T.G., Fang, Y. Huang, H. (2012), “Understanding customers’ repeat purchase intentions in B2C e-commerce: the role of utilitarian value, hedonic value and perceived risk”, Information Systems Journal, Vol. 24, No. 1, pp. 85-114.10.1111/j.1365-2575.2012.00407.x
- Coker, B. (2013), “Antecedents to website satisfaction, loyalty and word-of-mouth”, Journal of Information Systems and Technology Management, Vol. 10, No. 2, pp. 209-218.10.4301/S1807-17752013000200001
- Daniel, C. & Berinyuy, L. (2010), “Using SERVQUAL model to assess service quality and customer satisfaction”, Graduate thesis, Umea School of Business, Sweden.
- DeLone, W.H. & McLean, E.R. (2003), “The DeLone and McLean model of information systems success: a ten-year update”, Journal of Management Information Systems, Vol. 19, No. 4, pp. 9-30.10.1080/07421222.2003.11045748
- Field, A. (2005), “Discovering statistics using SPSS”, 2nd edition, London: Sage Publications.
- Gao, X. (2013), “The influence of mobile website quality on consumer satisfaction and behaviour”, Graduate thesis, University of Nebraska.
- Hair, J.F., Black, W.C., Babin, B.J. & Anderson, R.E. (2010), “Multivariate data analyses: A global perspective”, 7th edition, New Jersey: Pearson Prentice Hall.
- Hamid, N.A.A. (2008), “The relative importance of trust and usable website design in building e-loyalty intention on internet banking”, Communications of the IBIMA, Vol. 3, No. 2008, pp. 101-113.
- Hanai, T. & Oguchi, T. (2009), “How do consumers perceive the reliability of online shops?”, Cyberpsychology: Journal of Psychosocial Research on Cyberspace, Vol. 3, No. 2, pp. 1.
- Hasan, L. & Abuelrub, E. (2011), “Assessing the quality of web sites”, Applied Computing and Informatics, Vol. 9, No. 2011, pp. 11-29.10.1016/j.aci.2009.03.001
- Hasanov, J. & Khalid, H. (2012), “The impact of website quality on online purchase intention of organic food in Malaysia: a WebQual model approach”, Procedia Computer Science, Vol. 72, No. 2015, pp. 382-389.
- Hsieh, M. & Tsao, W. (2014), “Reducing perceived online shopping risk to enhance loyalty: a website quality perspective”, Journal of Risk Research, Vol. 17, No. 2, pp. 241-261.10.1080/13669877.2013.794152
- Hwang, C., Chang, K. & Chen, M. (2012), “The impact of website quality of customer satisfaction and purchase intention: perceived playfulness and perceived flow as mediators”, Information System Electronic Business Management, Vol. 10, No. 2012, pp. 549-570.
- Hsu, M., Chang, C., Chu, K. & Lee, Y. (2014), “Determinants of repurchase intention in online group buying: the perspectives of DeLone and McLean IS success model and trust”, Computer in Human Behaviour, Vol. 36, No. 2014, pp. 234-245.10.1016/j.chb.2014.03.065
- Hu, L., & Bentler, P. (1995), “Evaluating model fit” In R. H. Hoyle (Ed.), Structural equation modelling: concepts, issues, and applications, pp. 76–99, London: Sage.
- Hu, L., & Bentler, P. M. (1998), “Fit indices in covariance structure modelling: sensitivity to under-parameterized model misspecification”, Psychological Methods, Vol. 3, pp. 424–453.10.1037/1082-989X.3.4.424
- Hu, L., & Bentler, P. M. (1999), “Cut-off criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives”, Structural Equation Modelling, Vol. 6, pp. 1–55.10.1080/10705519909540118
- Huang, Z. & Benyoucef, M. (2013), “From e-commerce to social commerce: a close look at design features”, Electronic Commerce Research and Applications, Vol. 12, No. 4, pp. 246-259.10.1016/j.elerap.2012.12.003
- Hwang, D., Preiser-Houy, L. & Shang, R.A. (2012), “A comprehensive framework for online store functionalities”, Issues in Information Systems, Vol. 13, No. 2, pp. 336-345.
- Jackson, T.W. (2007), “Personalisation and CRM”, Database Marketing and Customer Strategy Management, Vol. 15, No. 1, pp. 24-36.10.1057/palgrave.dbm.3250065
- Jeon, M. (2009), “Impact of perceived website service quality on customer e-loyalty on a lodging website”, Graduate thesis, Iowa State University.
- Kabir, M.D.H. & Carlsson, T. (2010), “Service quality: expectations, perceptions and satisfaction about service quality at Destination Gotland: a case study”, Graduate thesis, Gotland University.
- Kandari, J. (2010), “Information quality on the World Wide Web: a user perspective”, Graduate thesis, University of Nebraska.
- Knight, S. & Burn, J. (2005), “Developing a framewoek for assessing information quality on the World Wide Web”, Informing Science Journal, Vol. 8, No. 2005, pp. 159-172.10.28945/493
- Kühn, S.W., Spies, H. & Petzer, D.J. (2015), “Online servicescape as predictors of website trust in the SA domestic airline industry”, South African Business Review, Vol. 19, No. 1, pp. 44-71.10.25159/1998-8125/5833
- Levin, A. (2013), “5 types of email online retailers need to master” Available at: http://blog.rejoiner.com/2013/07/types-of-online-retail-emails/#order_followup (Accessed July 10, 2014).
- Liang, T., Lai, H. & Ku, Y. (2007, “Personalized content recommendations and user satisfactions: theoretical synthesis and empirical findings”, Journal of Management Information Systems, Vol. 23, No. 3, pp. 45-70.10.2753/MIS0742-1222230303
- Loiacono, E.T., Watson, R.T. & Goodhue, D.L. (2002), “WEBQUAL: A measure of website quality.”, American Marketing Association, Vol. 13, No. 2002, pp. 432:438.
- Loke, S., Taiwo, A.A., Salim, H.M. & Downe, A.G. (2011), “Service quality and customer satisfaction in a telecommunication service provided”, International Conference on Financial Management and Economics, IPEDR Vol. 11, pp. 24-29.
- Nechkoska, R.P. (2015), “Tactical management in focus: adaptability and information systems”, Online Proceeding for Scientific Conferences and Workshops, Vol. 14, No. 15, pp. 1-57.
- Prinsloo, D.A. (2016), “Online vs. in-store shopping” Available at: http://www.urbanstudies.co.za/wp-content/uploads/2016/11/SACSC-Research-Report-Urban-Studies-Online-VS-In-Store-Sho...-2.pdf (Downloaded July 28, 2017).
- Ramseook-Munhurrun, P. (2012), “Perceived service quality in restaurant services: evidence from Mauritius”, International Journal of Management and Marketing Research, Vol. 5, No. 3, pp. 1-14.
- Saha, R. & Grover, S. (2011), “Quantitative evaluation of website quality dimensions for Web 2.0 environment”, International Journal of U- and E-Service, Science and Technology, Vol. 4, No. 4, pp. 15-36.
- Sam, M.F.M. & Tahir, M.N.H. (2009), “Website quality and consumer purchase intention of air ticket”, International Journal of Basic and Applied Sciences, Vol. 9, No. 10, pp. 4-9.
- Samsi, S.Z.B.M., Jamaluddin, H., Noor, A.Z.M. Mohd, S.N. & Abdullah, S. (2016), “Information quality, usefulness and information satisfaction in Islamic e-tourism websites”, Journal of Theoretical and Applied Information Technology, Vol. 89, No. 2, pp. 450-460.
- Schaupp, L.C., Belanger, F. & Fan, W. (2009), “Examining the success of websites beyond e-commerce: An extension of the IS success model”, Journal of Computer Information Systems, Vol. 19, No. 4, pp. 42-52.
- Sharma, R.S., Alexander, N., Ho, W.C. & Arasu, P.K. (2013), “Functional modelling and analysis of IDM e-tailer platforms”, International Journal of E-Business Research, Vol. 7, No. 20101, pp. 38-59.
- Shin, J.I., Chung, K.H., Oh, J.S. & Lee, C.W. (2013), “The effects of site quality on repurchase intention in Internet shopping through mediating variables: the case of university students in South Korea”, International Journal of Information Management, Vol. 33, No. 2013, pp. 453-463.10.1016/j.ijinfomgt.2013.02.003
- Swaid, S. I. & Wigand, R.T. (2009), “Measuring the quality of e-service: scale development and initial validation”, Journal of Electronic Commerce Research, Vol. 10, No. 1, pp. 13-28.
- Thongpapanl, N. & Ashraf, A.R. (2011), “Enhancing online performance through website content and personalisation”, Journal of Computer Information Systems, Vol. 52, No. 1, pp. 3-13.
- Qutaishat, F.T. (2012), “Users’ perception towards website quality and its effects on intention to use e-government services in Jordan”, International Business Research, Vol. 6, No. 1, pp. 97-105.10.5539/ibr.v6n1p97
- Wang, Y.S. (2008), “Assessing e-commerce systems success: A respecification and validation of the DeLone and McLean model of IS success”, Information Systems Journal, Vol. 18, No. 5, pp. 529-557.10.1111/j.1365-2575.2007.00268.x
- Webb, H.W. & Webb, L.A. (2004), “SiteQual: An integrated measure of website quality”, Journal of Enterprise Information Management, Vol. 17, No. 6, pp. 430-440.10.1108/17410390410566724
- Xu, J., Benbasat, I. & Cenfetelli, R.T. (2013), “Integrating service quality with system and information quality: an empirical test in the e-service context”, MIS Quarterly, Vol. 37, No. 3, pp. 777-794.10.25300/MISQ/2013/37.3.05
- Yarimoglu, E.M. (2014), “A review on dimensions of service quality models”, Journal of Marketing Management, Vol. 2, No. 2, pp. 79-93.
- Yu, P. & Zhao, D. (Eds). (2013), “Effect of website quality factors on success of agricultural products” IFIP International Federation for Information Processing 2014 CCTA 2013, Part II, IFIP AICT 420, pp. 98–113, 2014.
- Zeithaml, V.A., Parasuraman, A. & Molhotra, A. (2002), “Service quality delivery through web sites: a critical review of extant knowledge”, Journal of the Academy of Marketing Science, Vol. 30, No. 4, pp. 362-375.10.1177/009207002236911
- Ziaullah, M., Feng, Y.F., Akhter, S.N. & Ahmad, S. (2015), “Atmosphere of online retailing quality dimension and development of young generation customers loyalty – an empirical study of China”, International Journal of U- and E-Service Science and Technology, Vol. 8, No. 5, pp. 67-82.10.14257/ijunesst.2015.8.5.07