Comparative Analysis of Results of Online and Offline Customer Satisfaction & Loyalty Surveys in Banking Services in Montenegro
DOI: https://doi.org/10.1515/jcbtp-2017-0013 | Journal eISSN: 2336-9205
Language: English
Page range: 65 - 76
Submitted on: Nov 11, 2016
Accepted on: Dec 12, 2016
Published on: May 22, 2017
Published by: Central Bank of Montenegro
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year
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© 2017 Milorad Jovović, Bojana Femić-Radosavović, Milena Lipovina-Božović, published by Central Bank of Montenegro
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.