Have a personal or library account? Click to login
Quality Management Principles and Benefits of their Implementation in Central Banks Cover

Quality Management Principles and Benefits of their Implementation in Central Banks

Open Access
|Oct 2015

References

  1. 1. Berman, K. & Najt, Dž. (2007). Finansijska inteligencija, Vodič za menadžere do znanja o tome šta brojevi zaista znače. Novi Sad: Asee.
  2. 2. Dent, F. E. (2006). Umeće liderstva, Praktični saveti i tehnike za lidere na svim organizacionim nivoima - strateškom, operativnom i timskom - kako na ljude uticati, pokrenuti ih i pridobiti za promenu i ostvarenje ciljeva, Džepna knjiga. Beograd: Valera.
  3. 3. Fabris, N. (2006). Centralno bankarstvo u teoriji i praksi. Podgorica: Centralna banka Crne Gore.
  4. 4. Goleman, D. (2007). Socijalna inteligencija, Nova nauka o ljudskim odnosima. Beograd: Geopoetika
  5. 5. Goleman, D. (2014). Emocionalna inteligencija. Beograd: Geopoetika.
  6. 6. Goleman, D; Bojacis, R. & Maki, E. (2006), Emocionalna inteligencija u liderstvu, Naučite da emocionalno inteligentno rukovodite. Novi Sad: Adizes.
  7. 7. International Monetary Fund (2000). Monetary and Financial Statistics Manual-Washington. Washington DC, USA: International Monetary Fund.
  8. 8. International Organization for Standardization (2006). ISO 10014: Quality management - Guidelines for realizing financial and economic benefits. Genève, Switzerland: International Organization for Standardization.
  9. 9. International Organization for Standardization (2009). ISO 9004: Managing for the sustained success of an organization - A quality management approach. Genève, Switzerland: International Organization for Standardization.
  10. 10. International Organization for Standardization (2015). ISO 9001: Quality management systems - Requirements. Genève, Switzerland: International Organization for Standardization.
  11. 11. Harrington J. H. (1991). Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity and Competitiveness. USA: McGraw- Hill.
  12. 12. Harrington J. H. (1997). Business Process Improvement Workbook: Documentation, Analysis, Design and Management of Business Process Improvement. USA: McGraw-Hill.
  13. 13. Luburić R. (2010). Umijeće uspješnog upravljanja, Zasnovano na svjetskoj teoriji i praksi upravljanja ukupnim kvalitetom (Drugo izdanje). Beograd: HESPERIAedu.
  14. 14. Maciariello J. (2012). Joe’s Journal on continual improvement, Drucker Institute. Available at: http://www.druckerinstitute.com/2012/07/continuous-improvement/.
  15. 15. Mejo E. J. & Noria N. (2006). Njihovo vreme, Najveći lideri biznisa dvadesetog veka. Novi Sad: Adizes.
  16. 16. Northouse, P. G. (2008). Liderstvo, Teorija i praksa (Četvrto izdanje). Beograd: Data Status.
  17. 17. Perović, M. & Krivokapić, Z. (2007). Menadžment kvalitetom usluga. Podgorica: Pobjeda a.d.
  18. 18. Peters, T. & Austin, N. (1986). A Passion for Excellence, The Leadership Difference. New York: Warner Books, Inc.
  19. 19. Rampersad, H. K. (2010). Total Quality Management, An Executive Guide to Continuous Improvement. Berlin - Heidelberg: Springer.
  20. 20. Rentzhog, O. (2000). Temelji preduzeća sutrašnjice, Procesima usmjerena poslovna filozofija. Novi Sad: Prometej.
  21. 21. Šingo, Š. (1995). Nova Japanska proizvodna filozofija (Treće izdanje). Novi Sad: Prometej.
Language: English
Page range: 91 - 121
Submitted on: Aug 14, 2015
Accepted on: Aug 30, 2015
Published on: Oct 7, 2015
Published by: Central Bank of Montenegro
In partnership with: Paradigm Publishing Services
Publication frequency: 3 issues per year

© 2015 Radoica Luburić, published by Central Bank of Montenegro
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.