References
- Amazon (2014), Amazon Prime Air, available at: http://www.amazon.com/b?node=8037720011, accessed: September 17, 2015.
- Bałuta, R. (2015), Ogólna charakterystyka polskiego rynku e-commerce, available at: http://www.gf24.pl/23701/ogolna-charakterystyka-polskiego-rynku-e-commerce, accessed: September 6, 2015.
- Cho, J. J. K., Ozment, J., Sink, H. (2008), Logistics capability, logistics outsourcing and firm performance in an e-commerce market, International Journal of Physical Distribution & Logistics Management, Vol. 38, No. 5, pp. 336–359.
- Christopher, M. (2011), Logistics & Supply Chain Management, Pearson Education Limited, Harlow, pp. 31–32.
- Cichosz, M. (2010), Lojalność klienta a logistyka firm usługowych, OW SGH, Warszawa.
- Colla, E., Lapoule, P. (2012), E-commerce: exploring the critical success factors, International Journal of Retail & Distribution Management, Vol. 40, No. 11, pp. 842–864.
- Delfmann, W., Albers, S., Gehring, M. (2002), The impact of electronic commerce on logistics service providers, International Journal of Physical Distribution & Logistics Management, Vol. 32, No. 3, pp. 203–222.
- Desruelle, P., Burgelman, J. C. (2001), The impact of e-commerce on the value chain, The Journal of Policy, Regulation and Strategy for Telecommunication, Information and Media, Vol. 3, No. 6, pp. 485–497.
- DHL (2015), Zamów przesyłkę do sąsiada, avalilable at: http://dhlparcel.pl/doreczenie-do-sasiada, accessed: September 2, 2015.
- e-Commerce Polska (2014), Kupuję w internecie 2014, available at: http://kupujewinternecie.info.pl/wp-content/uploads/2014/11/RAPORT-Kupuje-w-internecie-2014.pdf, accessed: January 10, 2016.
- E-commerce w Polsce. Gemius dla e-Commerce Polska (2015), available at: https://www.gemius.pl/files/reports/Ecommerce-w-Polsce-2015.pdf, accessed: September 5, 2015.
- European Commission (2012), An integrated parcel delivery market for the growth of e-commerce in the EU, Brussels, 29.11.2012, available at: http://ec.europa.eu/growth/sectors/postal-services/parcel-delivery/index_en.htm, accessed: September 1, 2015.
- Gessner, G. H., Snodgrass, C. R. (2015), Designing e-commerce cross order distribution networks for small and medium-size enterprise incorporating Canadian and U. S. trade incentive programs, Research in Transportation Business & Management, available at: http://dx.doi.org/10.1016/j.rtbm, accessed: July 5, 2015.
- Gurãu, C., Ranchhod, A., Hackney, R. (2001), Internet transactions and physical logistics: conflict or complementarity?, Logistics Information Management, Vol. 14, No. 1/2, pp. 33–43.
- InPost (2015), Global reach. Parcel lockers in the world, available at: https://inpost24.com/en/inpost-lockers/global-reach, accessed: September 12, 2015.
- Jing, Y. (2009), On-line Payment and Security of E-commerce, Proceedings of the 2009 International Symposium on Web Information Systems and Applications (WISA 2009), available at: http://www.academypublisher.com/proc/wisa09/papers/wisa09p46.pdf, accessed: February 1, 2016.
- Jones Lang LaSalle (2012), Retail 3.0. The evolution of multi-channel retail distribution.
- Jones Lang LaSalle (2013), E-commerce boom triggers transformation in retail logistics. Driving a global wave of demand for new logistics facilities, November.
- Jones Lang LaSalle (2015), Logistyka e-commerce w Polsce. Przetarte szlaki dla rozwoju sektora, available at: http://www.jll.pl/poland/pl-pl/Research/Logistyka_e_commerce_w_Polsce_przetarte_szlaki_dla_rozwoju_sektora_raport.pdf, accessed: February 1, 2016.
- Kadłubek, M., Lis, T. (2013), Innowacyjność organizacji w aspekcie logistycznej obsługi klienta, Research Papers of Wrocław University of Economics, No. 310, pp. 340–348.
- Kawa, A. (2014), Logistyka e-handlu w Polsce, UE Poznań.
- Kempny, D. (2001), Logistyczna obsługa klienta, PWE, Warszawa.
- La Londe, B. J., Zinszer, P. H. (1976), Customer Service: Meaning and Measurement, National Council of Physical Distribution Management, Chicago.
- Mangiaracina, R., Marchet, G., Perotti, S., Tumino, A. (2015), A review of the environmental implications of B2C e-commerce: a logistics perspective, International Journal of Physical Distribution & Logistics Management, Vol. 45, No. 6, pp. 565–591.
- Micu, A., Aivaz, K., Capatina, A. (2013), Implications of logistic service quality on the satisfaction level and retention rate of an e-commerce retailer’s customers, Economic Computation & Economic Cybernetics Studies & Research, Vol. 47, No. 2, pp. 147–155.
- Nielsen, J. (1995), 10 Usability Heuristics for User Interface Design, available at: http://www.nngroup.com/articles/ten-usability-heuristics/, accessed: August 28, 2015.
- Nielsen, J. (2011), How Long Do Users Stay on Web Pages?, available at: https://www.nngroup.com/articles/howlong-do-users-stay-on-web-pages/, accessed: August 28, 2015.
- Rashid, N. R. N. A., Rahman, N. I. A., Khalid, S. A. (2013), Environmental Corporate Social Responsibility (ECSR) as a Strategic Marketing Initiatives, Procedia – Social and Behavioural Sciences, Vol. 130, pp. 502–504.
- Sainsbury (2007), First electric vans to hit the road with green shopping, available at: http://www.j-sainsbury.co.uk/responsibility/case-studies/archive/first-electric-vans-to-hit-the-road-with-green-shopping/, accessed: September 7, 2015.
- Shipwire (2014), Shipwire Opens Australia to Global E-Commerce With State-of-the-Art Sydney Warehouse, available at: https://www.shipwire.com/w/press/shipwire-opens-australia-global-e-commerce-state-art-sydneywarehouse-3/, accessed: September 19, 2015.
- Shipwire (2015), Customize your delivery experience, available at: http://www.shipwire.com/how-it-works/customize-deliveries, accessed: September 3, 2015.
- Shipwire (2015), Expand distribution partnerships, available at: http://www.shipwire.com/how-it-works/distribution-partners, accessed: September 19, 2015.
- Smith, C., (2014), Same-Day Delivery Services Are Going After Brick-And-Mortar Retailers’ Last Big Advantage, available at: http://www.businessinsider.com/e-commerce-and-same-day-delivery-last-big-advantage-2014–10, accessed: September 2, 2015.
- Stone, B. (2013), Jeff Bezos i era Amazona. Sklep, w którym kupisz wszystko, Albatros, Warszawa.
- Strzelczyk, M. (2015), Błędy e-biznesu, czyli jak nie stracić klientów, available at: http://pierwszymilion.forbes.pl/bledy-e-biznesu-czyli-jak-nie-stracic-klientow,artykuly,197661,1,1.html, accessed: September 5, 2015.
- Vanelslander, T., Deketele, L., Van Hove, D. (2013), Commonly used e-commerce supply chains for fast moving consumer goods: a comparison and suggestions for improvement, International Journal of Logistics Research and Applications: A Leading Journal of Supply Chain Management, Vol. 13, No. 3, pp. 243–256.
- Wahba, P. (2015), Walmart testing new tools in e-commerce arms race with Amazon, available at: http://fortune.com/2015/06/19/walmart-amazon-grocery/, accessed: September 15, 2015.
- Wigand, R. T. (1997), Electronic commerce: definition, theory and context, The Information Society, Vol. 13, March, pp. 1–16.
- Xiao Yan, Q., Yong, H., Qinli, D., Stokes, P. (2012), Reverse logistics network design model based on e-commerce, International Journal of Organizational Analysis, Vol. 20, No. 2, pp. 251–261.
- Yang, Y., Humphreys, P., McIvor, R. (2006), Business service quality in an e-commerce environment, Supply Chain Management: An International Journal, Vol. 11, No. 3, pp. 195–201.
- Żurek, J. (2014), E-commerce influence on changes in logistics processes, LogForum. Scientific Journal of Logistics, No. 11 (2), pp. 129–138.