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Towards an Analysis Methodology for Identifying Root Causes of Poor Delivery Performance Cover

Towards an Analysis Methodology for Identifying Root Causes of Poor Delivery Performance

Open Access
|Mar 2015

Abstract

This paper presents an analysis methodology for establishing the demand stability of the planning environment faced by a company and the impact on the stability from changes to sales order. The methodology focuses on three critical planning parameters derived from customer orders: product mix, volume, and order sizes. Furthermore, the methodology links the delivery performance of a company to the changes made to sales orders. Based on a test case application of the methodology, it is concluded that by accepting changes, the demand faced by the case company has become more unstable on product mix, volume, and the number of order lines per period, while some added stability has been achieved with regards to the order size distributions. Ultimately, by applying the methodology to the case company, it is found that by changing the sales orders, the company does not improve the delivery performance.

DOI: https://doi.org/10.1515/fman-2015-0009 | Journal eISSN: 2300-5661 | Journal ISSN: 2080-7279
Language: English
Page range: 31 - 42
Published on: Mar 11, 2015
Published by: Warsaw University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 1 issue per year

© 2015 Peter Nielsen, Ngoc Anh Dung Do, Thomas Eriksen, Izabela Nielsen, published by Warsaw University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.