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Identification of Key Determinants of Satisfaction of Users of Electronic Banking Services Cover

Identification of Key Determinants of Satisfaction of Users of Electronic Banking Services

Economic Themes
Volume 54 (2016): Issue 2 (June 2016)
By: Dragana Gašević,  Marija Vranješ and  Dragana Drinić  
Open Access
|Jul 2016

References

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DOI: https://doi.org/10.1515/ethemes-2016-0015 | Journal eISSN: 2217-3668 | Journal ISSN: 0353-8648
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Language: English
Page range: 301 - 321
Submitted on: Sep 22, 2015
Accepted on: Mar 23, 2016
Published on: Jul 26, 2016
Published by: University of Niš, Faculty of Economics
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
quality of services,
satisfaction,
electronic banking,
SERVQUAL model
Related subjects:
Business and economics,
Political economics,
Political economics, other,
Business management,
Business management, other

© 2016 Dragana Gašević, Marija Vranješ, Dragana Drinić, published by University of Niš, Faculty of Economics
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

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