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Managing Customer Satisfaction In The Restaurant Industry: A Word From Managers

Economic Themes
Volume 52 (2014): Issue 3 (September 2014)
By:
Open Access
|Oct 2015

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DOI: https://doi.org/10.1515/ethemes-2014-0023 | Journal eISSN: 2217-3668 | Journal ISSN: 0353-8648
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Language: English
Page range: 369 - 378
Submitted on: Mar 28, 2014
Accepted on: Oct 24, 2014
Published on: Oct 14, 2015
Published by: University of Niš, Faculty of Economics
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
customer satisfaction,
restaurants,
service quality,
SERVQUAL,
management
Related subjects:
Business and economics,
Political economics,
Political economics, other,
Business management,
Business management, other

© 2015 Milan Ivkov, Ivana Blešić, Vidoje Stefanović, Jovanka Popov Raljić, published by University of Niš, Faculty of Economics
This work is licensed under the Creative Commons Attribution 4.0 License.

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