Have a personal or library account? Click to login
Role of stakeholders leading to development of higher education services Cover

Role of stakeholders leading to development of higher education services

Engineering Management in Production and Services
Volume 9 (2017): Issue 3 (September 2017)
By: Rimvydas Labanauskis and  Romualdas Ginevičius  
Open Access
|Oct 2017

References

  1. Agasisti, T., & Johnes, G. (2015). Efficiency, costs, rankings and heterogeneity: the case of US higher education. Studies in Higher Education, 40(1), 60-82. doi: 10.1080/03075079.2013.81864410.1080/03075079.2013.818644
    Open DOISearch in Google ScholarBack to article
  2. Borwick, J. (2013). Mapping the system of US higher education. HEIT Management. Retrieved from http://www.heitmanagement.com/blog/2013/09/mapping-the-system-of-us-higher-education/
    Search in Google ScholarBack to article
  3. Bourne, L., & Walker, D. H. T. (2005). Visualising and mapping stakeholder influence. Management Decision, 43(5), 649-660. doi: 10.1108/0025174051059768010.1108/00251740510597680
    Open DOISearch in Google ScholarBack to article
  4. Central Statistical Bureau of Latvia. (2015). Statistical yearbook of Latvia 2014. Riga, Latvia: Central Statistical Bureau of Latvia.
    Search in Google ScholarBack to article
  5. Čiegis, R., & Zeleniūtė, R. (2008). Ekonomikos plėtra darnaus vystymosi aspektu [Economic development in the aspect of sustainable development]. Taikomoji Ekonomika: Sisteminiai Tyrimai, 2(1), 37-54.
    Search in Google ScholarBack to article
  6. Freeman, R. E. (1984). Strategic Management: A stakeholder approach. Boston, USA: Pitman.
    Search in Google ScholarBack to article
  7. Garvare, R., & Johansson, P. (2010). Management for sustainability – A stakeholder theory. Total Quality Management & Business Excellence, 21(7), 737-744. doi: 10.1080/14783363.2010.48309510.1080/14783363.2010.483095
    Open DOISearch in Google ScholarBack to article
  8. Harman, G., & Harman, K. (2003). Institutional mergers in Higher Education: Lessons from International Experience. Tertiary Education and Management, 9(10), 29-44.10.1080/13583883.2003.9967091
    Search in Google ScholarBack to article
  9. Hazelkorn, E. (2011). Rankings and the Reshaping of Higher Education: The Battle for World-Class Excellence. New York, USA: Palgrave McMillan.10.1057/9780230306394
    Search in Google ScholarBack to article
  10. Houston, D. (2008). Rethinking quality and improvement in higher education. Quality Assurance in Education, 16(1), 61-79. doi: 10.1108/0968488081084841310.1108/09684880810848413
    Open DOISearch in Google ScholarBack to article
  11. Eagle, L., & Brennan, R. (2007). Are students customers? TQM and marketing perspectives. Quality Assurance in Education, 15(1), 44-60.10.1108/09684880710723025
    Search in Google ScholarBack to article
  12. Fadeeva, Z., Galkute, L., Mader, C., & Scott, G. (2014). Sustainable development and quality assurance in higher education. London, England: Palgrave-Macmillan.
    Search in Google ScholarBack to article
  13. Iacovidou, M., Gibbs, P., & Zopiatis, A. (2009). An Exploratory Use of the Stakeholder Approach to Defining and Measuring Quality: The Case of a Cypriot Higher Education Institution. Quality in Higher Education, 15(2), 147-165. doi: 10.1080/1353832090299577410.1080/13538320902995774
    Open DOISearch in Google ScholarBack to article
  14. Ipsos MORI. (2009). Understanding your stakeholders. A best practice guide for the public sector. London, England: Ipsos MORI. Retrieved from https://www.ipsos-mori.com/Assets/Docs/Publications/sriunderstanding-stakeholders-november-2009.pdf
    Search in Google ScholarBack to article
  15. Ishikawa, K. (1986). Guide to Quality Control. Tokyo, Japan: Asian Productivity Organization.
    Search in Google ScholarBack to article
  16. Johnson, L., Becker, S., Estrada, V., & Freeman, A. (2014). Horizon Report: 2014. Higher Education. Luxembourg: Publications Office of the European Union, & Austin, USA: The New Media Consortium. Retrieved from http://www.nmc.org/pdf/2014-nmchorizon-report-he-EN.pdf
    Search in Google ScholarBack to article
  17. Jongbloed, B., Enders, J., & Salerno, C. (2008). Higher education and its communities: Interconnections, Interdependencies and Research Agenda. Higher Education, 56, 303-324.10.1007/s10734-008-9128-2
    Search in Google ScholarBack to article
  18. Kettunen, J. (2015). Stakeholder relationships in higher education. Tertiary Education and Management, 21(1), 56-65. doi: 10.1080/13583883.2014.99727710.1080/13583883.2014.997277
    Open DOISearch in Google ScholarBack to article
  19. Kleijnen, J., Dolmans, D., Willems, J., & van Hout, H. (2014). Effective quality management requires a systematic approach and a flexible organisational culture: a qualitative study among academic staff. Quality in Higher Education, 20(1), 103-126. doi: 10.1080/13538322.2014.88951410.1080/13538322.2014.889514
    Open DOISearch in Google ScholarBack to article
  20. Leisyte, L., & Westerheijden, D. F. (2014). Stakeholders and quality assurance in higher education. In H. Eggins (Ed.), Drivers and Barriers to Achieving Quality in Higher Education (pp. 83-97). Rotterdam, Netherlands: SensePublishers. doi: 10.1007/978-94-6209-494-9_710.1007/978-94-6209-494-9_7
    Open DOISearch in Google ScholarBack to article
  21. Mainardes, E., Alves, H., & Raposo, M. (2012). A model for stakeholder classification and stakeholder relationships. Management Decision, 50(10), 1861-1879. doi:10.1108/0025174121127964810.1108/00251741211279648
    Search in Google ScholarBack to article
  22. Mainardes, E., Alves, H., & Raposo, M. (2013). Identifying stakeholders in a Portuguese university: a case study. Revista de Educación, 362, 429-457. doi: 10.4438/1988-592X-RE-2012-362-16710.4438/1988-592X-RE-2012-362-167
    Open DOISearch in Google ScholarBack to article
  23. Maric, I. (2013). Stakeholder analysis of higher education institutions. Interdisciplinary Description of Complex Systems, 11(2), 217-226. doi: 10.7906/indecs.11.2.410.7906/indecs.11.2.4
    Open DOISearch in Google ScholarBack to article
  24. Marginson, S. (2007). Global university rankings: implications in general and for Australia. Journal of Higher Education Policy and Management, 29(2), 131-142.10.1080/13600800701351660
    Search in Google ScholarBack to article
  25. Melewar, T. C., & Akel, S. (2005). The role of corporate identity in the higher education sector. Corporate Communications: An International Journal, 10(1), 41-57. doi: 10.1108/1356328051057819610.1108/13563280510578196
    Open DOISearch in Google ScholarBack to article
  26. Munteanu, C., Ceobanu, C., Boba, C., & Anton, O. (2010). An analysis of customer satisfaction in a higher education context. International Journal of Public Sector Management, 23(2), 124-140. doi: 10.1108/0951355101102248310.1108/09513551011022483
    Open DOISearch in Google ScholarBack to article
  27. Nelles, J., & Vorley, T. (2010). From policy to practice: engaging and embedding the third mission in contemporary universities. International Journal of Sociology and Social Policy, 30(7/8), 341-353. doi: 10.1108/0144333101106070610.1108/01443331011060706
    Open DOISearch in Google ScholarBack to article
  28. O’Mahony, K., & Garavan, T. N. (2012). Implementing a quality management framework in a higher education organisation: A case study. Quality Assurance in Education, 20(2), 184-200. doi: 10.1108/0968488121121976710.1108/09684881211219767
    Open DOISearch in Google ScholarBack to article
  29. Palfreyman, D. (2012). Rankings and the Reshaping of Higher Education: The Battle for World-Class Education. Perspectives: Policy and Practice in Higher Education, 16(2), 66-68. doi: 10.1080/13603108.2011.62099610.1080/13603108.2011.620996
    Open DOISearch in Google ScholarBack to article
  30. Paliulis, N. K., & Labanauskis, R. (2015). Benchmarking as an Instrument for Improvement of Quality Management in Higher Education. Business. Management and Education, 13(1), 140-157. doi:10.3846/bme.2015.22010.3846/bme.2015.220
    Open DOISearch in Google ScholarBack to article
  31. Pesqueux, Y., & Damak-Ayadi, S. (2012). Stakeholder theory in perspective, Corporate Governance. The International Journal of Business in Society, 5(2), 5-21. doi: 10.1108/1472070051056262210.1108/14720700510562622
    Open DOISearch in Google ScholarBack to article
  32. Pitman, T. (2014). Reinterpreting higher education quality in response to policies of mass education: the Australian experience. Quality in Higher Education, 20(3), 348-363. doi: 10.1080/13538322.2014.95794410.1080/13538322.2014.957944
    Open DOISearch in Google ScholarBack to article
  33. Ramirez, G. B., & Berger, J. B. (2014). Rankings, accreditation, and the international quest for quality. Quality Assurance in Education, 22(1), 88-104.10.1108/QAE-07-2013-0031
    Search in Google ScholarBack to article
  34. Ramos, T., & Pires, S. M. (2013). Sustainability assessment: the role of indicators. In S. Caeiro, W. L. Filho, C. Jabbour, U. M. Azeiteiro (Eds.), Sustainability Assessment Tools in Higher Education Institutions (pp. 81-99). Cham, Switzerland: Springer.
    Search in Google ScholarBack to article
  35. Research and Higher Education Monitoring and Analysis Centre MOSTA. (2015). Lietuvos studijų būklės apžvalga [Lithuanian Research Assessment Exercise]. Vilnius, Lithuania: MOSTA.
    Search in Google ScholarBack to article
  36. Saarinen, T. (2010). What I Talk About When I Talk About Quality. Quality in Higher Education, 16(1), 55-57. doi: 10.1080/1353832100367950710.1080/13538321003679507
    Open DOISearch in Google ScholarBack to article
  37. Salmi, J. (2013). Global View on Tertiary Education. Welcome to the University of the Future. Retrieved from http://tertiaryeducation.org/
    Search in Google ScholarBack to article
  38. Stankevičienė, J., & Vaiciukevičiūtė, A. (2014) Conceptual strategy map implementation for higher education institution. The 8th international scientific conference Business and Management 2014: selected papers, Vilnius: Technika, 709-716.
    Search in Google ScholarBack to article
  39. Statistics Estonia. (2015). Statistical Yearbook of Estonia 2015. Tallin, Estonia: Statistics Estonia.
    Search in Google ScholarBack to article
  40. Statistics Lithuania. (2015). Education 2014. Vilnius, Lithuania: Statistics Lithuania.
    Search in Google ScholarBack to article
  41. Tarí, J. J., & Dick, G. (2016) Trends in quality management research in higher education institutions. Journal of Service Theory and Practice, 26(3), 273-296. doi: 10.1108/JSTP-10-2014-023010.1108/JSTP-10-2014-0230
    Open DOISearch in Google ScholarBack to article
  42. UNESCO Institute of Statistics. (2017). Education Pages: international student flow. Retrieved from http://www.uis.unesco.org/Education/Pages/international-student-flow-viz.aspx
    Search in Google ScholarBack to article
  43. Watty, K. (2006). Want to Know About Quality in Higher Education? Ask an Academic. Quality in Higher Education, 12(3), 291-301. doi: 10.1080/1353832060105110110.1080/13538320601051101
    Open DOISearch in Google ScholarBack to article
  44. Yarrow, D., Robson, A., & Owen, J. (2004). Organizational Excellence: Do your Stakeholders Agree? Total Quality Management & Business Excellence, 15(5/6), 869-878. doi: 10.1080/1478336041000168030510.1080/14783360410001680305
    Open DOISearch in Google ScholarBack to article
DOI: https://doi.org/10.1515/emj-2017-0026 | Journal eISSN: 2543-912X | Journal ISSN: 2543-6597
Journal RSS Feed
Language: English
Page range: 63 - 75
Submitted on: Dec 5, 2016
Accepted on: May 20, 2017
Published on: Oct 10, 2017
Published by: Bialystok University of Technology
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
higher education institution (HEI),
stakeholders,
cause and effect,
organisational development
Related subjects:
Business and economics,
Business management,
Industries,
Transportation, logistics, air traffic, shipping,
Engineering,
Mechanical engineering,
Production technology,
Process engineering and industrial engineering

© 2017 Rimvydas Labanauskis, Romualdas Ginevičius, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 License.

Previous articleVolume 9 (2017): Issue 3 (September 2017)