Courier service quality from the clients’ perspective

Bialystok University of Technology, Faculty of Management, International Chinese and Central-Eastern European Institute of Logistics and Service Science, Poland

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DOI: https://doi.org/10.1515/emj-2017-0004 | Journal eISSN: 2543-912X (formerly 2300-0813) | Journal ISSN: 2543-6597

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Language: English

Page range: 36 - 45

Submitted on: Sep 10, 2016

Accepted on: Jan 25, 2017

Published on: Mar 4, 2017

Published by: Bialystok University of Technology

In partnership with: Paradigm Publishing Services

Keywords:

courier service quality,

criteria,

evaluation

Related subjects:

Business and economics,

Business management,

Industries,

Transportation, logistics, air traffic, shipping,

Engineering,

Mechanical engineering,

Production technology,

Process engineering and industrial engineering

© 2017 Aleksandra Gulc, published by Bialystok University of Technology
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.

Volume 9 (2017): Issue 1 (March 2017)