A case study on service recovery: Frontline employees’ perspectives and the role of empowerment
By: Satu Schumacher and Raija Komppula
Language: English
Page range: 117 - 127
Submitted on: Jun 30, 2015
Accepted on: Jul 20, 2015
Published on: Dec 28, 2016
Published by: Polytechnic Institute of Leiria
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year
Related subjects:
© 2016 Satu Schumacher, Raija Komppula, published by Polytechnic Institute of Leiria
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.