Have a personal or library account? Click to login
Presence of Banks on Social Networks in Bosnia and Herzegovina Cover

Presence of Banks on Social Networks in Bosnia and Herzegovina

Open Access
|Oct 2017

References

  1. 1. Aasheim, H., Stensønes, I. (2011), “Financial Institutions in Social Media, Deliver Traditional Service in New Channels; A Case Study of Danske Bank”, master's thesis, Copenhagen Business School, available at: http://studenttheses.cbs.dk/bitstream/handle/10417/2961/hege_aasheim_og_ingrid_stensoenes.pdf?sequence=1 (27 May 2016).
  2. 2. Auer, M. R. (2011), „The Policy Sciences of Social Media”, The Policy Studies Journal, Vol. 39, No. 4, pp. 709-732.10.1111/j.1541-0072.2011.00428.x
  3. 3. Black, E. (2016), „Using Social Media During a Crisis”, available at: http://ababankmarketing.com/insights/using-social-media-during-a-crisis/ (16 July 2017).
  4. 4. Bukovina, J. (2016a), “Social media and capital markets. An overview”, Procedia - Social and Behavioral Sciences, Vol. 220, pp. 70–78.10.1016/j.sbspro.2016.05.470
  5. 5. Bukovina, J. (2016b), “Social media big data and capital markets - An overview”, Journal of Behavioral and Experimental Finance, Vol. 11, pp. 18-26.10.1016/j.jbef.2016.06.002
  6. 6. Central Bank of Bosnia and Herzegovina (2016), “Banks operating in Bosnia and Herzegovina”, available at: http://cbbh.ba/index.php?id=7&lang=bs (25 October 2016).
  7. 7. Chanda, R., Zaorski, S. (2013), “Social Media Usage in the Financial Services Industry: Toward a Business-Driven Compliance Approach”, Journal of Taxation & Regulation of Financial Institutions, Vol. 26, No. 5, pp. 5-20.
  8. 8. Crowe, A. (2010), “The Social Media Manifesto: A Comprehensive Review of The İmpact of Social Media on Emergency Management”, Journal of Business Continuity & Emergency Planning, Vol. 5, No. 1. pp. 409-420.
  9. 9. Doman, C. (2015), “6 Big Social Media Opportunities for Financial Services (and One Gap)”, available at: https://www.spredfast.com/social-marketing-blog/6-big-social-media-opportunities-financial-services-and-one-gap (27 July 2016).
  10. 10. Dougherty, J. (2015), “6 Social Media “Musts” for Crisis Communication”, available at: http://www.cision.com/us/2015/06/6-social-media-musts-for-crisis-communication/ (16 July 2017).
  11. 11. Eldridge, R. (2016), “How Social Media Is Shaping Financial Services”, available at: http://www.huffingtonpost.com/richard-eldridge/how-social-media-is-shapi_b_9043918.html (23 May 2016).
  12. 12. Groenfeldt, T. (2014), “Bank Clients Want Social Media Account Access”, available at: http://www.forbes.com/sites/tomgroenfeldt/2014/04/25/bank-clients-want-social-media-account-access-capgemini/#24cd13c5f98a (11 October 2016).
  13. 13. Hazarika, D., Nag, S. (2014), “How Banks can use Social Media Analytics to drive Business Advantage”, publisher Cognizant, available at: https://www.cognizant.com/InsightsWhitepapers/How-Banks-Can-Use-Social-Media-Analytics-To-Drive-Business-Advantage.pdf (20 May 2017).
  14. 14. Jin, Y., Liu, B. F., Austin, L. L., (2014), „Examining the Role of Social Media in Effective Crisis Management: The Effects of Crisis Origin, Information Form, and Source on Publics’ Crisis Responses”, Communication Research, Vol. 41, No. 1, pp. 74-94.10.1177/0093650211423918
  15. 15. Joseph, K., Wintoki, M. B., Zhang, Z. (2011), “Forecasting abnormal stock returns and trading volume using investor sentiment: Evidence from online search”, International Journal of Forecasting, Vol. 27, No. 4, pp. 1116-1127.10.1016/j.ijforecast.2010.11.001
  16. 16. Karabulut, Y. (2013), “Can Facebook Predict Stock Market Activity?”, available at: https://www.ecb.europa.eu/events/pdf/conferences/140407/Karabulut_CanFacebookPredictStockMarketActivitiy.pdf?902eb04ceaa17187b7353be87992b83a (18 May 2017).
  17. 17. King, B. (2010). Bank 2.0: How customer behavior and technology will change the future of financial services, Singapore, Marshall Cavendish Business.
  18. 18. Kumar, K. S. V., Devi, Dr. V. R. (2014), „Social Media in Financial Services - A Theoretical Perspective”, Procedia Economics and Finance, Vol. 11, pp. 306-313.10.1016/S2212-5671(14)00198-1
  19. 19. Mucan, B., Özeltürkay. E. Y. (2014) “Social Media Creates Competitive Advantages: How Turkish Banks Use This Power? A Content Analysis of Turkish Banks through Their Webpages”, Procedia - Social and Behavioral Sciences, Vol. 148, pp. 137-145.10.1016/j.sbspro.2014.07.027
  20. 20. Nguyen, T. H., Shirai, K., Velcin, J. (2015), “Sentiment Analysis on Social Media for Stock Movement Prediction”, Expert Systems with Applications, Vol. 42, No. 24, pp. 9603-9611.10.1016/j.eswa.2015.07.052
  21. 21. Pang, A., Hassan, N. B. B. A., Chong, A. C. Y. (2014), „Negotiating Crisis in the Social Media Environment: Evolution of Crisis Online, Gaining Credibility Offline”, Corporate Communications: An International Journal, Vol. 19, No. 1, pp. 96-118.10.1108/CCIJ-09-2012-0064
  22. 22. Shao, D., Shao, L. P. (2012), “The Effect of Social Media on the Financial Services Industry”, Journal of International Finance Studies, Vol. 12, No 4, pp. 109-114.
  23. 23. Sprenger, T. O., Sandner, P. G., Tumasjan, A., Welpe, I. M. (2014b), “News or Noise? Using Twitter to Identify and Understand Company-specific News Flow”, Journal of Business Finance & Accounting, Vol. 41, No. 7-8, pp 791-830.10.1111/jbfa.12086
  24. 24. Sprenger, T. O., Tumasjan, A., Sandner, P. G., Welpe, I. M. (2014a), “Tweets and Trades: the Information Content of Stock Microblogs”, European Financial Management, Vol. 20, No, 5, pp. 926-957.10.1111/j.1468-036X.2013.12007.x
  25. 25. Sul, H. K., Dennis, A. R., Yuan, L. I. (2017), “Trading on Twitter: Using Social Media Sentiment to Predict Stock Returns”, Decision Science, Vol. 48, No. 3, pp. 454-488.10.1111/deci.12229
  26. 26. Veenswyk, M. (2013), “Leveraging Social Media in the Banking Industry”, available at: http://www.smcapture.com/documents/SMC4%20-%20Banking%20Social%20Media%20Overview.pdf (27 May 2016).
  27. 27. Wendling, C., Radisch, J., Jacobzone, S. (2013), „The Use of Social Media in Risk and Crisis Communication”, OECD Working Papers On Public Governance, No. 24, OECD Publishing, available at: http://dx.doi.org/10.1787/5k3v01fskp9s-en (27 July 2016).10.1787/5k3v01fskp9s-en(27July2016)
DOI: https://doi.org/10.1515/bsrj-2017-0016 | Journal eISSN: 1847-9375 | Journal ISSN: 1847-8344
Language: English
Page range: 59 - 70
Submitted on: Nov 11, 2016
Accepted on: Aug 3, 2017
Published on: Oct 25, 2017
Published by: IRENET - Society for Advancing Innovation and Research in Economy
In partnership with: Paradigm Publishing Services
Publication frequency: 2 issues per year

© 2017 Mirela Mabić, Dražena Gašpar, Damir Lucović, published by IRENET - Society for Advancing Innovation and Research in Economy
This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License.