Quality and Patient Safety in an Atypical Year

Learning health care system that persistently promotes a culture of safety and embraces the principles of an HRO

All HM employees are valued members of the care team and empowered to escalate and voice concerns regarding process of care or a patient’s condition

We are committed to the well-being of all members of our health care team

Exercises ICARE values at all times (Integrity, Compassion, Accountability, Respect and Excellence)

Defect and failure-free health care

Quality is delivering safe, best care the first time, every time

Patient-centered

Tools-driven: RCA, LEAN, Six Sigma, PDCA

Data-driven, evidence-based

Standardized care as the default; individualized care and processes when appropriate

Equitable

Ensure that all HM physicians and employees have what they need to safely and optimally perform their duties