Relationship between gender and the use of individual products and services in the tourism subscription model_ Results of the chi-square independence test_
| Variable | Women | Men | χ2(1) | p | ϕ | |||
|---|---|---|---|---|---|---|---|---|
| N | % | N | % | |||||
| Transport subscriptions | No | 127 | 87.6% | 98 | 84.5% | 0.52 | 0.477 | 0.04 |
| Yes | 18 | 12.4% | 18 | 15.5% | ||||
| Accommodation subscriptions | No | 107 | 73.8% | 84 | 72.4% | 0.06 | 0.888 | 0.02 |
| Yes | 38 | 26.2% | 32 | 27.6% | ||||
| Holiday clubs | No | 127 | 87.6% | 104 | 89.7% | 0.27 | 0.698 | 0.03 |
| Yes | 18 | 12.4% | 12 | 10.3% | ||||
| Subscriptions to booking platforms | No | 93 | 64.1% | 82 | 70.7% | 1.25 | 0.290 | 0.07 |
| Yes | 52 | 35.9% | 34 | 29.3% | ||||
| Subscriptions to tourist attractions | No | 123 | 84.8% | 102 | 87.9% | 0.52 | 0.588 | 0.05 |
| Yes | 22 | 15.2% | 14 | 12.1% | ||||
| Subscriptions of tangible products | No | 135 | 93.1% | 107 | 92.2% | 0.07 | 0.814 | 0.02 |
| Yes | 10 | 6.9% | 9 | 7.8% | ||||
| Carriage subscriptions | No | 121 | 83.4% | 95 | 81.9% | 0.11 | 0.745 | 0.02 |
| Yes | 24 | 16.6% | 21 | 18.1% | ||||
| Travel insurance subscriptions | No | 131 | 90.3% | 107 | 92.2% | 0.29 | 0.664 | 0.03 |
| Yes | 14 | 9.7% | 9 | 7.8% | ||||
| Subscriptions for trip planning | No | 138 | 95.2% | 104 | 89.7% | 2.91 | 0.098 | 0.11 |
| Yes | 7 | 4.8% | 12 | 10.3% | ||||
Distribution of answers to the question about the most important facilities in travel subscriptions_
| What amenities do you consider most important in travel subscriptions? | N | % |
|---|---|---|
| Discounts on flights, hotels and other services | 169 | 64.3% |
| Flexibility of booking and cancellation | 116 | 44.1% |
| Access to exclusive offers and attractions (e.g. VIP clubs) | 57 | 21.7% |
| Personalised trip planning | 68 | 25.9% |
| Ongoing travel support | 49 | 18.6% |
| Total | 263 |
Relationship between income and preferences for amenities in travel subscriptions_ Results of the chisquare independence test_
| Variable | Up to 3000 PLN | From 3001 to 4000 PLN | From 4001 to 5000 PLN | Over 5000 PLN | χ2(3) | p | Vc | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| N | % | N | % | N | % | N | % | |||||
| Discounts on transport, hotels and other services | No | 16 | 25.0% | 24 | 33.8% | 32 | 47.1% | 22 | 36.7% | 7.15 | 0.067 | 0.17 |
| Yes | 48 | 75.0% | 47 | 66.2% | 36 | 52.9% | 38 | 63.3% | ||||
| Flexibility of booking and cancellation | No | 33 | 51.6% | 43 | 60.6% | 44 | 64.7% | 27 | 45.0% | 6.15 | 0.105 | 0.15 |
| Yes | 31 | 48.4% | 28 | 39.4% | 24 | 35.3% | 33 | 55.0% | ||||
| Access to exclusive offers and attractions | No | 51 | 79.7% | 55 | 77.5% | 52 | 76.5% | 48 | 80.0% | 0.34 | 0.953 | 0.04 |
| Yes | 13 | 20.3% | 16 | 22.5% | 16 | 23.5% | 12 | 20.0% | ||||
| Personalised trip planning | No | 43 | 67.2% | 52 | 73.2% | 52 | 76.5% | 48 | 80.0% | 2.91 | 0.406 | 0.11 |
| Yes | 21 | 32.8% | 19 | 26.8% | 16 | 23.5% | 12 | 20.0% | ||||
| Ongoing travel support | No | 51 | 79.7% | 61 | 85.9% | 51 | 75.0% | 51 | 85.0% | 3.43 | 0.330 | 0.11 |
| Yes | 13 | 20.3% | 10 | 14.1% | 17 | 25.0% | 9 | 15.0% | ||||
Relationship between age and the use of individual products and services in the tourism subscription model_ Results of the chi-square independence test_
| Variable | Age | χ2(2) | p | Vc | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 18–24 | 25–44 | 45 and more | ||||||||
| N | % | N | % | N | % | |||||
| Transport subscriptions | No | 84 | 92.3% | 80 | 85.1% | 63 | 80.8% | 4.91 | 0.086 | 0.14 |
| Yes | 7 | 7.7% | 14 | 14.9% | 15 | 19.2% | ||||
| Accommodation subscriptions | No | 65 | 71.4% | 68 | 72.3% | 59 | 75.6% | 0.41 | 0.814 | 0.04 |
| Yes | 26 | 28.6% | 26 | 27.7% | 19 | 24.4% | ||||
| Holiday clubs | No | 84 | 92.3% | 82 | 87.2% | 67 | 85.9% | 1.98 | 0.372 | 0.09 |
| Yes | 7 | 7.7% | 12 | 12.8% | 11 | 14.1% | ||||
| Subscriptions to booking platforms | No | 65 | 71.4% | 58 | 61.7% | 53 | 67.9% | 2.03 | 0.363 | 0.09 |
| Yes | 26 | 28.6% | 36 | 38.3% | 25 | 32.1% | ||||
| Subscriptions to tourist attractions | No | 80 | 87.9% | 83 | 88.3% | 64 | 82.1% | 1.71 | 0.425 | 0.08 |
| Yes | 11 | 12.1% | 11 | 11.7% | 14 | 17.9% | ||||
| Subscriptions of tangible tourism products | No | 84 | 92.3% | 89 | 94.7% | 71 | 91.0% | 0.90 | 0.639 | 0.06 |
| Yes | 7 | 7.7% | 5 | 5.3% | 7 | 9.0% | ||||
| Carriage subscriptions | No | 80 | 87.9% | 79 | 84.0% | 58 | 74.4% | 5.58 | 0.061 | 0.15 |
| Yes | 11 | 12.1% | 15 | 16.0% | 20 | 25.6% | ||||
| Travel insurance subscriptions | No | 80 | 87.9% | 87 | 92.6% | 73 | 93.6% | 2.01 | 0.367 | 0.09 |
| Yes | 11 | 12.1% | 7 | 7.4% | 5 | 6.4% | ||||
| Subscriptions for trip planning | No | 84 | 92.3% | 89 | 94.7% | 71 | 91.0% | 0.90 | 0.639 | 0.06 |
| Yes | 7 | 7.7% | 5 | 5.3% | 7 | 9.0% | ||||
Relationship between income and the use of individual products and services in the tourism subscription model_ Results of the chi-square independence test_
| Variable | Up to 3000 PLN | From 3001 to 4000 PLN | From 4001 to 5000 PLN | Over 5000 PLN | χ2(3) | p | Vc | |||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| N | % | N | % | N | % | N | % | |||||
| Transport subscriptions | No | 59 | 92.2% | 61 | 85.9% | 55 | 80.9% | 52 | 86.7% | 3.58 | 0.310 | 0.12 |
| Yes | 5 | 7.8% | 10 | 14.1% | 13 | 19.1% | 8 | 13.3% | ||||
| Accommodation subscriptions | No | 45 | 70.3% | 52 | 73.2% | 46 | 67.6% | 49 | 81.7% | 3.51 | 0.319 | 0.12 |
| Yes | 19 | 29.7% | 19 | 26.8% | 22 | 32.4% | 11 | 18.3% | ||||
| Holiday clubs | No | 62 | 96.9% | 62 | 87.3% | 53 | 77.9% | 56 | 93.3% | 13.43 | 0.004 | 0.23 |
| Yes | 2 | 3.1% | 9 | 12.7% | 15 | 22.1% | 4 | 6.7% | ||||
| Subscriptions to booking platforms | No | 40 | 62.5% | 54 | 76.1% | 44 | 64.7% | 38 | 63.3% | 3.74 | 0.291 | 0.12 |
| Yes | 24 | 37.5% | 17 | 23.9% | 24 | 35.3% | 22 | 36.7% | ||||
| Subscriptions to tourist attractions | No | 57 | 89.1% | 59 | 83.1% | 56 | 82.4% | 55 | 91.7% | 3.39 | 0.335 | 0.11 |
| Yes | 7 | 10.9% | 12 | 16.9% | 12 | 17.6% | 5 | 8.3% | ||||
| Subscriptions of tangible tourism products | No | 58 | 90.6% | 66 | 93.0% | 61 | 89.7% | 59 | 98.3% | 4.17 | 0.244 | 0.13 |
| Yes | 6 | 9.4% | 5 | 7.0% | 7 | 10.3% | 1 | 1.7% | ||||
| Carriage subscriptions | No | 55 | 85.9% | 59 | 83.1% | 55 | 80.9% | 48 | 80.0% | 0.93 | 0.819 | 0.06 |
| Yes | 9 | 14.1% | 12 | 16.9% | 13 | 19.1% | 12 | 20.0% | ||||
| Travel insurance subscriptions | No | 58 | 90.6% | 62 | 87.3% | 64 | 94.1% | 56 | 93.3% | 2.43 | 0.488 | 0.10 |
| Yes | 6 | 9.4% | 9 | 12.7% | 4 | 5.9% | 4 | 6.7% | ||||
| Subscriptions for trip planning | No | 60 | 93.8% | 61 | 85.9% | 65 | 95.6% | 58 | 96.7% | 7.23 | 0.065 | 0.17 |
| Yes | 4 | 6.3% | 10 | 14.1% | 3 | 4.4% | 2 | 3.3% | ||||
Relationship between age and preferences for amenities in travel subscriptions_ Results of the chisquare independence test_
| Variable | Age | χ2(2) | p | Vc | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 18-24 | 25-44 | 45 and more | ||||||||
| N | % | N | % | N | % | |||||
| Discounts on transport, hotels and other services | No | 22 | 24.2% | 39 | 41.5% | 33 | 42.3% | 8.12 | 0.017 | 0.18 |
| Yes | 69 | 75.8% | 55 | 58.5% | 45 | 57.7% | ||||
| Flexibility of booking and cancellation | No | 45 | 49.5% | 52 | 55.3% | 50 | 64.1% | 3.68 | 0.159 | 0.12 |
| Yes | 46 | 50.5% | 42 | 44.7% | 28 | 35.9% | ||||
| Access to exclusive offers and attractions | No | 68 | 74.7% | 77 | 81.9% | 61 | 78.2% | 1.41 | 0.494 | 0.07 |
| Yes | 23 | 25.3% | 17 | 18.1% | 17 | 21.8% | ||||
| Personalised trip planning | No | 63 | 69.2% | 68 | 72.3% | 64 | 82.1% | 3.85 | 0.146 | 0.12 |
| Yes | 28 | 30.8% | 26 | 27.7% | 14 | 17.9% | ||||
| Ongoing travel support | No | 73 | 80.2% | 80 | 85.1% | 61 | 78.2% | 1.46 | 0.482 | 0.07 |
| Yes | 18 | 19.8% | 14 | 14.9% | 17 | 21.8% | ||||
Selected examples of tourism companies operating under the subscription model_
| Type of tourism product | Example of company / Name of subscription programme | Examples of benefits |
|---|---|---|
| Transport | Lufthansa / Flight Pass |
|
| Accommodation | Couchsurfing |
|
| Gastronomy | Panera Bread / MyPanera+P.F. Chang’s / Platinum Rewards |
|
| Booking platforms / Tour operator / Holiday club | eDreams ODIGEO / eDreams ODIGEO |
|
| Itinerary | ZeoRoutePlanner |
|
| Travel insurance | Safety Wing |
|
| Tourist attractions (museums, theatres, botanical gardens, amusement parks, ski lifts, etc.) | Walt Disney World / Walt Disney World (Florida) Subscription Six Flags / Six Flags Member Natural History Museum, London Metropolitan Museum of Art, New York / 6 membership levels Kennedy Center Theater, Washington / Kennedy Center Subscriptions Cinema City / Cinema City Unlimited Cineworld / Unlimited Cinema National Parks and Federal Recreational Lands Pass / America the Beautiful Pass |
|
| Tangible tourism products (e.g. tourist equipment, tourist clothing) | Bike Club, Cycle (bicycles and scooters) Camp Life (camping products) Nomadik; Battlbox / Advanced, Pro, Wedio (camera equipment) Pro Plus; Think Outside (outdoor products). |
|
Subscription model vs_ traditional loyalty programme_
| Criterion | Traditional loyalty programme | Subscription model |
|---|---|---|
| Fee structure | Most often free participation or low barrier to entry; customers earn points, rewards, benefits based on activity/transactions | Usually a fixed, periodic fee (e.g. monthly, annual) that gives access to specific benefits/membership; requires a financial commitment up front. |
| Source of loyalty/customer retention mechanism | Source of loyalty/customer retention mechanism | Additionally, strong ‘lock-in’ through subscription fees; it is often assumed that the subscriber will regularly use the benefits offered, which increases the cost of change/opting out. |
| Duration of relationship/commitment | Short-term rewards – the customer buys more often to enjoy the benefits sooner. Flexibility – the customer can participate without a large commitment; the relationship may be less intense if the benefits are not very attractive. | Long-term commitment – the customer ‘stays’ because of the ongoing benefits and sunk costs. Financial commitment generates higher expectations regarding the value of the service - there must be consistent value. |
| Value for customer | Reward depends on the frequency and amount of purchases. | Continuous, immediate value (e.g. free delivery, access to premium content, exclusive services). |
| Business objective/revenue model for the company | Increase in purchase frequency and value, less predictable revenue; loyalty increases purchase frequency. | Ensuring predictable, repeatable revenue – subscription fee provides steady cash flow but there is also a risk of subscriber churn. |
| Risks/barriers | Barriers to change, but lower entry costs; difficulty in designing attractive rewards and maintaining interest. | Risk that users will not take full advantage of the benefits (less use than expected), rejection due to cost, higher expectations of service quality; greater sensitivity to perceived value. |
Distribution of responses to the question on the use of products and services offered in the subscription model in tourism
| What products or services offered through the subscription model do you use in the field of tourism? | N | % |
|---|---|---|
| Transport subscriptions (including permanent access to flights from specific line) | 36 | 13.7% |
| Accommodation subscriptions (e.g. hotel subscriptions) | 71 | 27.0% |
| Vacation clubs (permanent access to various destinations and travel services) | 30 | 11.4% |
| Subscriptions to booking platforms | 87 | 33.1% |
| Subscriptions to tourist attractions | 36 | 13.7% |
| Subscriptions of tangible tourism products (including tourist equipment) | 19 | 7.2% |
| Transport subscriptions (city bikes, scooters, carsharing) | 46 | 17.5% |
| Travel insurance subscriptions | 23 | 8.7% |
| Subscriptions for trip planning | 19 | 7.2% |
| I don’t use any | 73 | 27.8% |
| Total | 263 |
Relationship between gender and preferences for amenities in travel subscriptions_ Results of the chisquare independence test_
| Variable | Women | Men | χ2(1) | p | ϕ | |||
|---|---|---|---|---|---|---|---|---|
| N | % | N | % | |||||
| Discounts on transport, hotels and other services | No | 56 | 38.6% | 38 | 32.8% | 0.96 | 0.365 | 0.06 |
| Yes | 89 | 61.4% | 78 | 67.2% | ||||
| Flexibility of booking and cancellation | No | 76 | 52.4% | 69 | 59.5% | 1.30 | 0.262 | 0.07 |
| Yes | 69 | 47.6% | 47 | 40.5% | ||||
| Access to exclusive offers and attractions | No | 117 | 80.7% | 88 | 75.9% | 0.89 | 0.366 | 0.06 |
| Yes | 28 | 19.3% | 28 | 24.1% | ||||
| Personalised trip planning | No | 103 | 71.0% | 91 | 78.4% | 1.86 | 0.200 | 0.08 |
| Yes | 42 | 29.0% | 25 | 21.6% | ||||
| Ongoing travel support | No | 114 | 78.6% | 98 | 84.5% | 1.45 | 0.266 | 0.07 |
| Yes | 31 | 21.4% | 18 | 15.5% | ||||