Universal Performance Behaviors: What Ought to Be in the Technologist’s Toolkit

Although this article can stand alone, it should be read in conjunction with a companion piece, “Building a Model for Technology Studies,” which appeared in the Journal’s Volume 22, Number 2, Summer/Fall 1996 issue. The model discussed in that article has undergone revision based upon reader, client, and user feedback. Changes based on these inputs are reflected here. The model was originally conceived to guide the work of the Center for Quality, Measurement, and Automation (CQMA) in the College of Technology at Bowling Green State University (BGSU). CQMA experiences with a number of technology transfer projects for business and industrial clients have contributed much to the refinement of the model. Also, participation in the development of an Applied Quality Science bachelor’s degree program further tested, refined, and demonstrated the efficacy of the model as did more recent experiences with a research project conducted for the American Society for Quality Control (ASQC) to define core knowledge for technologists. Details and reports of these experiences may be obtained from the author.