Managing Quality Assurance for Distance Learning Programs in Malaysia

This paper articulates the quality assurance efforts taken by one of the leading distance learning institutions in Malaysia. Quality is an underpinning pre-requisite in offering distance learning programs in Malaysia. A low quality distance learning program will never maintain it sustainability in a local educational industry. To fulfill the pre-requisite, MARA University of Technology as one of the leading distance learning institutions in Malaysia has adopted effective measures in assuring quality in its distance learning programs in many important aspects such as learning facilitators, course content, physical and IT infrastructure, teaching, learning experience, assessment and evaluation, learning materials and learners support. This paper also discusses the issues and challenges in assuring quality in the distance learning programs.