Special Interest Group (SIG) Workshop: Excellent Integrated Care in a Complex World: A Personalised Integrated Care Approach

Background: Citizens with complex care needs increasingly require personalised, coordinated support to participate optimally in society with the highest quality of life. However, current care delivery remains fragmented, with professionals often working in silos. This workshop addresses the critical need for dynamic approaches to integrated care that can adapt to individual trajectories and changing contexts over time.

Aligning with Conference Theme 4 (Strengthened Workforce) and Theme 1 (Community-Based Care), this session explores how evidence-based interventions can be effectively applied within integrated care networks through flexible, personalised approaches. The SIG brings together researchers, practitioners, and people with lived experience to advance knowledge on organizing integrated trajectories that respond to the quadruple aim: improving population health, enhancing patient experience, reducing costs, and increasing meaning for care providers.

Audience This workshop is designed for healthcare and social care researchers, practitioners, managers, and policy-makers committed to improving integrated care delivery. We specifically seek participants from diverse professional backgrounds including nursing, medicine, social work, community services, and voluntary sector organizations.

Crucially, we welcome people with lived experience of navigating complex care systems, whose insights are essential to understanding how personalized care works in practice. Participants will benefit from international perspectives and collective expertise to develop practical solutions for their own contexts, particularly those implementing or researching dynamic care coordination models.

Approach: Duration: 60 minutes with 75% interactive engagement

Structure and Timing:

• Opening & Context Setting (5 minutes):

Workshop facilitators introduce the SIG's work and frame the session, with a person with lived experience sharing their care journey to ground discussions in real-world impact

• Evidence Overview (5 minutes):

Brief presentation of current research findings on dynamic integrated care approaches from multiple countries

• Interactive World Café Exercise (35 minutes):

Participants work in small groups (4-6 people) across two rounds, discussing an authentic case study developed with people with lived experience. Each table explores: (1) international perspectives on dynamic care networks,

(2) barriers and enablers to personalization, and

(3) emerging generic principles for practice

• Synthesis & Takeaways (15 minutes):

Group pitches, collective reflection facilitated by lived experience co-facilitator, and documentation of key lessons

Stakeholder Involvement: A co-facilitator with lived experience of complex care needs will co-design the case study, co-facilitate discussions, and ensure the session remains grounded in citizen perspectives. Their involvement is justified as essential to prevent theoretical discussions disconnected from real experiences and to model inclusive practice.

Outcomes:Participants will:

1.Gain practical insights into dynamic approaches for personalizing integrated care trajectories across different international contexts

2.Develop generic principles for implementing flexible care coordination that adapts to individual needs

3.Build connections with international peers for ongoing knowledge exchange

4.Receive documented take-home messages synthesizing collective wisdom

5.Understand how to meaningfully involve people with lived experience in integrated care research and practice development