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How to Ensure Referral and Uptake for COPD Rehabilitation – Part 2: A Case of Integrated Care on How to Translate Findings of Cross- Sectorial Workflow to Improve Cross-Sectorial Rehabilitation Cover

How to Ensure Referral and Uptake for COPD Rehabilitation – Part 2: A Case of Integrated Care on How to Translate Findings of Cross- Sectorial Workflow to Improve Cross-Sectorial Rehabilitation

Open Access
|Mar 2021

Figures & Tables

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Figure 1

Conceptual model of the intervention.

Table 1

Implementation of findings from part one and lessons learnt during the process.

IMPROVEMENT INITIATIVELESSON LEARNT
Simplifying referrals
  • Central mail location

  • Monitoring of the functionality of digital systems is required

  • Ongoing adjustments of referral content

  • Diagnostic coding ensuring recognition of referral

  • Dissemination of information to relevant referrers

  • Patients referred for similar procedure (initial interview)

  • Awareness of competing interests interfering with study procedures

  • Several re-adjustments regarding procedures of the initial interview

  • Devoting time for dialogue with patients

  • Referral phrases/wordings

  • Network discussions of how to understand different referral wordings

Relational coordination
  • Local network groups

  • Local and cross-sectorial networks

  • Appointing relevant staff members (champions and opinion makers)

  • Closer contact with the decision-makers during the process

  • Re-visiting agreements

  • Re-visiting perception of information

INTERVENTIONINDICATORREGISTRATIONMEASUREMENT INTERVALSUCCESS CRITERIA
Local COPD networkNumber of meeting invitationsAll invitations including agendas are stored at the SharePoint site of the projectQuarterlyAll invitations must include a structured agenda
Number of meetings that have been heldAll summaries from the meetings are stored at the SharePoint site of the projectQuarterlyMinimum three meetings per year have to be held
Number of cancellationsCancellations are registered in the calendar at the SharePoint siteQuarterlyNone of the planned meetings are cancelled
Number of participantsExtracted from summary at the SharePoint siteQuarterlyFull participation at all meetings
Knowledge of the networkQuestionnaires are sent electronically to relevant employees through REDCap
Randomly selected interviews
At the end of the intervention
Interviews and questionnaires at 3 and 12 months (24 months)
Minimum 80% have knowledge of the local network, and interviews indicate importance
Cross-sectorial COPD networkNumber of meeting invitationsAll invitations including agendas are stored at the SharePoint site of the projectQuarterlyAll invitations must include a structured agenda
Number of meetings that have been heldAll summaries from the meetings are stored at the SharePoint site of the projectQuarterlyMinimum three meetings per year have to be held
Number of cancellationsCancellations are registered in the calendar at the SharePoint siteQuarterlyNone of the planned meetings are cancelled
Number of participantsExtracted from summary at the SharePoint siteQuarterlyFull participation at all meetings
Knowledge of the networkQuestionnaires are sent electronically to relevant employees through REDCap
Randomly selected interviews
At the end of the intervention
Interviews and questionnaires at 3 and 12 months (24 months)
Minimum 80% have knowledge of the local network, and interviews indicate importance
Patient experienceIndicatorRegistrationMeasurement intervalSuccess criteria
ExpectationsNumber of patients whose expectations are fulfilledQuestionnaires are sent electronically to participants through REDCap prior to and after the rehabilitationPrior to the initial visitation in the municipality and after rehabilitationMinimum 80% of the participants indicate that rehabilitation has fulfilled their expectations
Gain of rehabilitationNumber who found rehabilitation worthwhileQuestionnaires are sent electronically to participants through REDCap after rehabilitationAfter rehabilitationMinimum 90% of the participants indicate that rehabilitation was worthwhile
Proportion of patients with increased quality of lifeQuestionnaires are sent electronically to participants through REDCap after rehabilitationAfter rehabilitationMinimum 90% of the participants indicate that rehabilitation has increased their quality of life
Proportion of patients who obtained predefined goals of rehabilitationExtracted and analysed from participants’ initial goalsetting in the municipalityAt the end of the interventionMinimum 80% of the participants indicate that they have obtained their predefined goals of rehabilitation
Patient experiences with rehabilitationSPOT questionnaire
Randomly selected interviews
Quarterly interviewsInterviews to qualify how referral, visitation and rehabilitation are experienced
Quality of the cross-sectorial pathwayIndicatorRegistrationMeasurement intervalSuccess criteria
Outcome of the interventionNumber of referralsRegistry data from hospital and municipalityQuarterlyMinimum 90% of patients admitted/diagnosed with an episode of COPD referred to municipality visitation
Number of patients with only the initial visitationRegistry data from hospital and municipalityQuarterlyProportion of patients only seen at initial visitation increases by maximum 10%
Staff evaluation of the interventionRandomly selected interviewsAt the end of the interventionInterviews to indicate if the intervention has created more focus on rehabilitation
DOI: https://doi.org/10.5334/ijic.5503 | Journal eISSN: 1568-4156
Language: English
Submitted on: Mar 17, 2020
Accepted on: Feb 16, 2021
Published on: Mar 2, 2021
Published by: Ubiquity Press
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year

© 2021 Lars Morsø, Michael Skriver Hansen, Anette Brink, Mette Thams, Bettina Ravnborg Thude, published by Ubiquity Press
This work is licensed under the Creative Commons Attribution 4.0 License.