The Evolution of Quality Management Towards Quality 5.0: A Maturity Model Perspective
References
- Al-Damen, R.A., 2017. The impact of total quality management on organizational performance: Case of Jordan Oil Petroleum Company. International Journal of Business and Social Science, 8(1).
- Abdulkadir, K., (2023). Total Quality Management as an effective tool for achieving customer satisfaction, patronage, productivity gains and sustainability in organizations. Studies in Economics and Business Relations, 4(2), 37–53. DOI: 10.48185/sebr.v4i2.893
- Anderson, E. W., Fornell, C., & Lehmann, D. R. (1997). Customer satisfaction, productivity, and profitability: Differences between goods and services. Marketing Science, 16(2), 129–145. DOI: 10.1287/mksc.16.2.129
- Antonaras, A., Memtsa, C., Iacovidou, M., 2010. The challenge of measuring the cost of quality. 4th Annual Quality Congress Middle East, Dubai. DOI: 10.13140/2.1.1513.5525
- Antony, J., Sony, M., McDermott, O., Jayaraman, R., Flynn, D., 2022. An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions. International Journal of Quality & Reliability Management, 39(6), 1411–1434. DOI: 10.1108/IJQRM-10-2021-0357
- Beckford, J., 1998. Quality: A Critical Introduction. Routledge.
- Berawi, M. A. (2004). Quality revolution: Leading the innovation and competitive advantages. International Journal of Quality & Reliability Management, 21(4), 425–438. DOI: 10.1108/02656710410530118
- Carvalho, A.M., Dias, A.R., Dias, A.M., Sampaio, P., 2024. Quality 4.0 roadmap: Designing a capability roadmap for quality management in Industry 4.0. Quality Management Journal, 31(2), 117–137. DOI: 10.1080/10686967.2024.2317478
- Czajkowska, A., Raczkiewicz, W., Ingaldi M., 2023. Determination of the linear correlation coefficient between Young’s modulus and the compressive strength in fibre-reinforced concrete based on experimental studies. Production Engineering Archives, 29(3), 288-297; DOI: 10.30657/pea.2023.29.33
- Dahlgaard-Park, S.M., 2011. The quality movement: Where are you going? Total Quality Management & Business Excellence, 22(5), 493–516. DOI: 10.1080/14783363.2011.578481
- Deming, W.E., 1986. Out of the Crisis. MIT Press.
- Feigenbaum, A.V., 1991. Total Quality Control. McGraw-Hill, New York. Fiałkowska-Filipek, M., Dobrowolska, A., 2023. Quality 5.0: Towards sustainable quality improvement in organizations. Ekonomia – Wroclaw Economic Review, 29(3). DOI: 10.19195/2658-1310.29.3.2
- Future of Quality Report, 2015. Quality Throughout. American Society for Quality.
- Garvin, D.A., 1984. What does “product quality” really mean? Sloan Management Review, 26(1), 25–43.
- Griffin, R., 1998. Podstawy zarządzania organizacjami. Wydawnictwo Naukowe PWN, Warszawa.
- Grudkowska, J., Zieliński, D., 2022. Społeczeństwo 5.0: refleksje krytyczne. Transformacje, 2(113), 248.
- Honarpour, A., Jusoh, A., Md Nor, K., 2017. Total quality management, knowledge management, and innovation: An empirical study in R&D units. Total Quality Management & Business Excellence, 29(7–8). DOI: 10.1080/14783363.2016.1238760
- ISO, 2000. ISO 9000: Quality Management Systems — Fundamentals and Vocabulary.
- Joiner, A.T., 2007. Total quality management and performance. International Journal of Quality & Reliability Management, 24(6). DOI: 10.1108/02656710710757808
- Kagermann, H., Wahlster, W., 2022. Ten years of Industrie 4.0. Science, 4(3), 26. DOI: 10.3390/sci4030026
- Kaplan, R.S., Norton, D.P., 2001. Strategiczna karta wyników: Jak przełożyć strategię na działania. Wydawnictwo Naukowe PWN, Warszawa.
- Kaur, M., Singh, K., Singh, D., 2019. Synergetic success factors of total quality management (TQM) and supply chain management (SCM). Quality Paper 2019.
- Lasi, H., Fettke, P., Kemper, H.G., Feld, T., Hoffmann, M., 2014. Industry 4.0. Business & Information Systems Engineering, 6(4), 239–242. DOI: 10.1007/s12599-014-0334-4
- Liu, H.-C., Liu, R., Gu, X., & Yang, M. 2023. From total quality management to Quality 4.0: A systematic literature review and future research agenda. DOI: 10.1007/s42524-022-0243-z
- Lynch, R., 2015. Strategic Management. Pearson, Harlow.
- Nahavandi, S., 2019. Industry 5.0 - A human-centric solution. Sustainability, 11(16), 4371. DOI: 10.3390/su11164371
- Oakland, J.S., 2014. Total Quality Management and Operational Excellence. Routledge, London.
- Paixão, D., Sá, J.C., Ulewicz, R., Ingaldi, M., Fonseca, L., Pereira, A. (2026). Industry 5.0 and Quality 5.0: A Framework for the Next Generation of Operational Excellence. In: Antosz, K., Carvalho, J.D., Vieira De Sá, J.C., Trojanowska, J. (eds) Advances in Lean Manufacturing, Volume 2. ELEC 2025. Lecture Notes in Mechanical Engineering. Springer, Cham. DOI: 10.1007/978-3-032-10111-2_31
- Pereira, A.C., Romero, F., 2017. A review of the meanings and the implications of the Industry 4.0 concept. Procedia Manufacturing, 13, 1206–1214. DOI: 10.1016/j.promfg.2017.09.032
- Ponsignon, F., Kleinhans, S., Bressolles, G., 2019. The contribution of quality management to an organisation’s digital transformation: A qualitative study. Total Quality Management & Business Excellence, 30(sup1), 17–34. DOI: 10.1080/14783363.2019.1665770
- Porter, M.E., Kramer, M.R., 2006. Strategy and society: The link between competitive advantage and corporate social responsibility. Harvard Business Review, 84(12).
- Ranjith Kumar, R., Ganesh, L.S., Rajendran, C., 2022. Quality 4.0: A review of and framework for quality management in the digital era. International Journal of Quality & Reliability Management, 39(6), 1385–1411. DOI: 10.1108/IJQRM-05-2021-0150
- Rosak-Szyrocka, J. (2025) From CSR to ESG – The new era in corporate responsibility System Safety: Human - Technical Facility - Environment, 7(1), 234–246. DOI: 10.2478/czoto-2025-0022
- Saniuk, S., Grabowska, S., & Thibbotuwawa, A. (2024). Challenges of industrial systems in terms of the crucial role of humans in the Industry 5.0 environment. Production Engineering Archives, 30(1), 94–104. DOI: 10.30657/pea.2024.30.9
- Shewhart, W.A., 1931. Economic Control of Quality of Manufactured Product. Van Nostrand.
- Slack, N., 1995. The Manufacturing Advantage. Management Books 2000 Ltd., Oxford.
- Sony, M., Naik, S., 2020. Industry 4.0 integration with quality management systems: A literature review and agenda for future research. The TQM Journal, 32(1), 79–100. DOI: 10.1016/j.techsoc.2020.101248
- Swamidass, P.M. (Ed.), 2000. Encyclopedia of Production and Manufacturing Management. Springer, Boston.
- Teece, D.J., 2010. Business models, business strategy and innovation. Long Range Planning, 43(2–3), 172–194. DOI: 10.1016/j.lrp.2009.07.003
- Thunyachairat, A., Jangkrajarng, V., & Theeranuphattana, A. (2024). Total quality management lean practices and firm performance: Integrated approach using MBNQA criteria in the Thai automotive industry. Production Engineering Archives, 30(3), 273–284. DOI: 10.30657/pea.2024.30.27
- Więcek, J., 2007. Zintegrowane zarządzanie jakością. Wydawnictwo Uniwersytetu Łódzkiego, Łódź.
- Xu, X., Lu, Y., Vogel-Heuser, B., Wang, L., 2021. Industry 4.0 and Industry 5.0—Inception, conception and perception. Journal of Manufacturing Systems, 61, 530–535. DOI: 10.1016/j.jmsy.2021.10.006
- Yang, C.C., 2017. The evolution of quality concepts and the related quality management. In: Kounis, L. (Ed.), Quality Control and Assurance — An Ancient Greek Term Re-Mastered. InTechOpen. DOI: 10.5772/67211
- Zairi, M., 2002. Beyond TQM implementation: The new paradigm of TQM sustainability. 4120200000011 Total Quality Management & Business Excellence, 13(8), 1161–1166. DOI: 10.1080/0954
Language: English
Page range: 220 - 229
Submitted on: Feb 20, 2026
Accepted on: Mar 23, 2026
Published on: May 8, 2026
Published by: Quality and Production Managers Association
In partnership with: Paradigm Publishing Services
Publication frequency: 4 issues per year
Keywords:
Related subjects:
© 2026 Agnieszka Czajkowska, published by Quality and Production Managers Association
This work is licensed under the Creative Commons Attribution 4.0 License.